顧客加單卻不結帳？SHOPLINE Live 推出「限制下單」功能，您可以限制過去曾棄單的顧客，不可再透過留言關鍵字將商品加入購物車，有效降低營運成本 🎉

✅ 如何啟用「限制下單」？

前往「商店後台 > 社交電商 > SHOPLINE Live」點入直播中或已結束的直播間，接著點按顧客留言右側「⋮」圖示，即可針對該顧客啟用「限制下單」功能。

應用情境舉例：在直播結束後三天，針對「訂單未付款」顧客啟用「限制下單」功能。

🚫 限制範圍

被限制下單的顧客，無法執行以下操作：

• 無法透過留言商品關鍵字將直播商品加入購物車
• 無法透過留言活動關鍵字參與直播活動
• 無法透過留言商品關鍵字將貼文銷售的商品加入購物車
• 無法參與貼文抽獎活動

🛎 注意事項

• 即便顧客已被限制下單，您仍可在直播或貼文銷售後台編輯該顧客的購物車，或為其建立訂單。

顧客滿心期待的點入商品頁卻顯示缺貨？此時「自動下架無庫存商品」正是您最需要的 App！協助商店聚焦其他主力品項，專注顧客購物體驗 🤩

🔧 兩種情境將自動下架無庫存商品：

➤ 顧客下單後，該商品售完且網店剩餘數量為 0。
➤ 您於後台 >「商品及分類 > 商品」更新商品數量為 0。

📲 如何安裝 App？

• Step 1：至後台 >「擴充功能 > 擴充功能商店」頁面，下拉篩選功能表單，勾選「商店管理」。

• Step 2：找到「自動下架無庫存商品」App，點選「立刻安裝」 🌟

• Step 3：進行相關權限授權，點選「立刻安裝和授權」即完成。

❗️ 注意事項

1. 此 App 安裝後將直接套用至所有商品，若不再使用，請直接移除 App。
2. 補貨時，系統不會自動將已下架之商品上架，須手動更新商品狀態。

Ever clicked on a product only to find it out of stock? That's where the "Auto-unpublish Out-of-Stock Products" app comes in handy! It helps stores focus on other key items, enhancing the shopping experience for customers. 🤩

🔧 Products will be unpublished automatically when:

➤ The product is sold out & the remaining quantity is 0 after a customer places an order.

➤ Merchants update the quantity of the product to 0 in Admin > [Products & Categories] > [Products].

📲 How to install this app?

• Step 1: Go to Admin > [Apps] > [Apps Store], open the "Filter" drop-down menu, and check "Store Management."

• Step 2: Find "Auto-unpublish Out-of-Stock Products" and click Install Now 🌟

• Step 3: Proceed with authorizing the necessary permissions, then click Install & authorize.

❗️ Remarks

1. This feature applies to all products in the store. If you want to disable the feature, please remove the app directly.
2. When restocking, the system will not automatically publish the products, you need to manually publish them.

Group buying advanced! Both you and KOLs can now easily check campaign performance on any device. KOLs can instantly share hot products on social media, saving time and costs! 🎉

💖 What's new on KOL Partner Platform?

• Campaign Performance Overview: Track campaign performance with 3 metrics: Total number of orders, Total order amount, Total affiliate commission. 💰

• Product Sales Ranking: KOLs can share the sales performance with fans to boost orders. 🛒

• Order Payment/Delivery Status: KOLs can check and notify fans about unpaid or uncollected orders for a smoother transaction process!

⚙️ View "Campaign Performance Overview" in SHOPLINE admin

Go to [Promotions & Reward] > [Affiliate Campaign], and click Usage Record on the right to view.

📍 Remarks

• The data of "Campaign Performance Overview" and "Product Sales Ranking" is updated hourly.
• Export the report for real-time order information.

團購功能再升級！您和 KOL 皆可隨時透過電腦或行動裝置查看活動業績，KOL 也能即時分享熱門商品至社交平台，有效節省人力及溝通成本 🎉

💖 合作夥伴成效中心新增功能

• 活動成效總覽：提供「訂單總數、訂單合計總額、推薦分潤總額」三項數據，活動成效一把抓 💰

• 商品銷售排行：KOL 可截圖重點指標，推廣商品銷售狀況，提高粉絲下單意願 🛒

• 訂單送貨/付款狀態：若有未付款或未取貨訂單，KOL 可即時查看並通知粉絲，讓交易流程更流暢！

⚙️ 商店後台同步「活動成效總覽」數據

至後台 > 「促銷及分潤 > 推薦活動及分潤」，點選活動右側的使用紀錄即可查看。

📍 注意事項

• 活動成效總覽、商品銷售排行數據每小時更新一次，如需查看即時訂單資訊，可使用匯出報表功能。

Get your hands on SHOPLINE's exciting "Poll" event for livestreams now! Engage with your audience in real time and gain valuable insights into their preferences 🎉

☀️ Highlights

Go live with "Poll" for the upcoming Mother's Day event on product bundles 🔥

➤ Engage viewers with polls to hype the livestream vibe. 😎

➤ Boost viewer interaction by setting up event prizes. 💖

➤ Gain valuable insights into preferred bundles to maximize sales during seasonal events.

🎁 How to start a Facebook Live Poll?

• Go to SHOPLINE Live, and create a Facebook Page livestream. Then, click "Event" at the top left and select "Poll".
• Upon completion, click "Connect to Facebook Live" and click the "GO" icon next to the poll event to begin 🚀

🔍 View Poll results

• Once the event ends, if you have set the winner option, the system will select viewers from viewers whose comments meet the poll rules. The winner's comment will be labeled as the "Poll-winner".

⚠️ Remarks

• This feature supports Facebook Page, Facebook Group, and Instagram livestreams. The above instructions and screenshots used Facebook Page Live as examples. For Facebook Group and Instagram Live poll-related information, please refer to Facebook Group Live Events and Instagram Live.

想在直播間增加互動性、活絡氣氛，同時了解受眾偏好嗎？SHOPLINE 推出「直播投票活動」來實現您的願望啦 🎉

☀️ 功能亮點快報

母親節檔期即將開打！不妨趁機舉辦「母親節組合投票活動」替檔期預熱 🔥

➤ 顧客可在直播過程中參與投票，一秒炒熱直播氣氛 😎
➤ 配合設定活動獎品，顧客參與更積極 💖
➤ 根據投票結果了解顧客最想購買的組合，預先獲得情報，輕鬆衝刺大檔業績！

🎁 如何新增 FB「投票活動」？

• 前往 SHOPLINE Live 頁面「新增直播」，並選擇「Facebook 粉專」直播管道，在直播設定頁面點按左上角的「活動」新增「投票活動」。

• 完成設定後「連接 Facebook 直播」，在活動欄位右側點按「GO」圖示即可開始活動 🚀

🔍 查看投票結果

• 當活動結束時，若您有設定獲獎對象，系統將自動抓取符合投票規則的留言並抽出獲獎者，並於直播間公佈投票結果及活動結束訊息。

⚠️ 注意事項：

• 此功能支援 Facebook 粉專／Facebook 社團／Instagram 直播，以上說明及截圖以 Facebook 粉專為例，社團及 Instagram 直播投票活動的注意事項，請參考 Facebook 社團直播活動、Instagram 直播。

Seeking a streamlined approach to reach live customers across various platforms while effortlessly monitoring sales performance?

Try out SHOPLINE's "Multistream" feature! You can seamlessly connect your livestreams from Facebook, Instagram, and LINE to the backstage in Admin. Manage all messages and sales and interact with customers from multiple platforms right in one place!

🌟 How to start a multistream?

Step 1. Go to the SHOPLINE Admin > [Social Commerce] > [SHOPLINE Live], click "Create live stream", and select "Multistream".

Step 2. Complete the basic settings:

• Stream Details.
• Select channel (at least 2 channels).
• Schedule.

Step 3. Complete the advanced settings:

📌 The livestream will be created when you click "Create". If the LINE channel is selected, additional setup will be required.

📍 One-stop management from Admin

You can create multiple livestreams with multiple devices through Facebook, Instagram, and LINE. Alternatively, you can stream simultaneously from one device using OBS software and manually connect each platform to the livestream backstage. Monitor your sales performance and live messages all in one place 😎

🛎 Remarks

• This feature is only available for merchants with the "Advance Social Commerce" module.

多平台直播能觸及更多觀眾，但要同時管理各個平台的留言、成效大不易？如果沒有小幫手協助更是難上加難 🤯

SHOPLINE「多平台直播」功能絕對是您最強而有力的後援！立即將 Facebook、Instagram、LINE 直播通通收攏至 1 個網店後台直播間，一站式管理來自不同直播平台的顧客留言、銷售表現，還可以同時與各平台顧客互動 🔥

🌟 如何建立多平台直播間？

Step 1：前往「商店後台 > 社交電商 > SHOPLINE Live」點按「新增直播」按鈕，選擇「多平台直播」。

Step 2：完成基本設定。

• 直播簡介
• 選擇管道：至少選擇 2 個直播管道。
• 排程時間

Step 3：完成進階設定。

📌 若您有選擇 LINE 直播管道，還須完成 LINE 管道設定；若無，進階設定完成後，點按「新增」即成功建立直播間！

📍 於後台直播間進行統一管理

您可透過多個裝置開啟 Facebook、Instagram、LINE 直播，或透過 OBS 軟體統一開播，再將其一一連接至網店後台直播間，即可輕鬆管理來自不同直播平台的顧客留言、銷售表現！

🛎 注意事項

• 此功能僅適用擁有「進階社群導購」模組的店家。

Retain loyal customers and attract new ones with SmartPush's "Lifecycle model diagram." Also, explore our updated segments and email designs for more! 👇🏻

📍 Customer lifecycle model diagram

Go to SmartPush Admin > [Contacts] > [Customer Lifecycle]. Customers are categorized into 7 stages based on behavior, values, and engagement:

• Loyalists
• High-Potential
• Need Nurturing
• Need Introduce
• Silent Customers
• Can't Lost
• Lost Customers

You can now conduct personalized marketing for specific users! Check this article for details. ✨

✅ Boost precision with new filters!

Segment filter conditions added 3 metrics: Page visit, Product visit, Last visit time. Make your targeting better than ever!

✅ Customize the email footer text

Now, you can edit the "Address and subscription information" at the bottom of the email. Enhance user experience with a flexible message! 💬

❗️ Remarks

• Data of the lifecycle model are updated on an hourly basis.
• For compliance, you must ensure your emails contain an unsubscribe option.