Fire Up Your Customer Service Efficiency with "AI Chat Summary" 🔥

Message Center is now equipped with "AI Chat Summary", revolutionizing your customer message management 😎

💡 Feature highlights

✔️ Fast conversation overview: Streamlined info syncing across agents.

✔️ Grasp customer inquiries at a glance, even amidst a sea of messages.

☀️ How to use AI Chat Summary?

Step 1. In Message Center, select the "Shop Message" or "Instant Message" tab. Open a conversation with the customer and click the AI Assistant button on the right to display the "AI Chat Summary" section.

Step 2. Select the summary scope.

• Latest conversation: The AI will determine the latest conversation based on the conversation time, analyze the context, and provide a summary of the conversation.
• Select conversation scope: The AI will analyze the context of the selected conversation scope, and provide a summary of the conversation.

📍 Please note that the AI can only summarize text conversations (including emojis). Images and files are currently not supported.

The summary is now ready for use!

You can also add remarks to the summary for future reference.