Browsing but not buying? Making no purchases? Stimulate your customers to purchase with SmartPush's "Abandoned Cart Recovery Triggers" by setting out automated reminders. Target those who haven't completed orders for remarketing!
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4 Triggers to double your efforts!

The following 4 triggers help you remind customers automatically, recalling them to come back for more goodies 🤙

1. Product added to cart
   Remind customers to check out after adding products to their cart.
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2. Go to checkout
   Customers are still on the checkout page for more than an hour? Auto-remind them to complete their purchase.
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3. Browse product
   Automatically send coupons for remarketing after customers view a product details page, increasing product exposure.
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4. View product category
   Automatically send coupons for remarketing after customers view a product category, increasing product exposure.

📍You can customize a new automation, or...
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Use the ultimate automation templates!

In the SmartPush Admin, go to [Automations] > [Automation Templates]. Use the carefully designed templates to easily create suitable email sequences with just one click, saving you the most time and making your work the most efficient!

📣 Remarks

• Viewing products and product categories are common scenarios. To avoid frequent triggering, after customers view products in the store 5 times, there will be a delay of up to 1 hour before triggering occurs.

顧客只看不買？遲遲不按結帳鈕？想提升轉換率，您可以善用 SmartPush 的「棄單召回觸發器」的新功能，設定流程自動提醒未下單結帳的顧客，精準高效再行銷！

4 項觸發器讓您事半功倍！

您可以在設定自動化流程時加入以下 4 個提醒顧客的觸發器，自動召回曾來訪的顧客 🤙

1. 商品加入購物車：顧客將商品加入，提醒他把握時機清空購物車
2. 進入結帳頁：過了一小時了，顧客仍在結帳頁逗留不結帳？自動發信提醒尚未結帳
3. 瀏覽商品：顧客瀏覽商品詳情頁後，可以自動發送優惠券再行銷，提高商品曝光
4. 瀏覽商品分類：顧客觀看商品分類後，可以發送優惠券再行銷，加深商品印象

📍 您可自由設定新的自動化流程，當然也可以用...

SmartPush 超貼心的自動化模板！

在「SmartPush 後台 > 自動化 > 自動化模板」中提供數款精心設計的棄單召回模板，讓您一鍵輕鬆建立適合的發信流程，用最最少的時間，做最有效率的工作！
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📣 注意事項

• 瀏覽商品、瀏覽商品分類為發生頻率高的場景，為了避免觸發過於頻繁，單次瀏覽網店內單一或多個商品 5 次後，至多延遲 1 小時才會產生觸發。

Concerned about abandoned carts? Don't worry! Use our "Restrict" feature to prevent live customers, who have a history of abandoning carts, from adding products with keyword comments. Streamline your livestream operations and reduce costs effortlessly. 🎉

✅ How to restrict order placing?

Go to Admin > [Social Commerce] > [SHOPLINE Live] and enter an ongoing or finished livestream backstage. Then, click on the "⋮" icon next to the customer's comment to enable the "Restrict" feature for that customer.

Scenario: 
3 days after the livestream ends, you can enable the "Restrict" feature on customers who haven't completed payment.

🚫 What is the restriction scope?

Restricted customers will be unable to:

• Add live products to the cart by commenting product keywords.
• Participate in any livestream events by commenting event keywords.
• Add products to the cart by commenting product keywords on social posts.
• Participate in any lucky draw events on social posts.

🛎 Remarks

• Once the customers have been restricted, you can still edit their shopping cart and create an order from the livestream and Social Post Selling backstage.

顧客加單卻不結帳？SHOPLINE Live 推出「限制下單」功能，您可以限制過去曾棄單的顧客，不可再透過留言關鍵字將商品加入購物車，有效降低營運成本 🎉

✅ 如何啟用「限制下單」？

前往「商店後台 > 社交電商 > SHOPLINE Live」點入直播中或已結束的直播間，接著點按顧客留言右側「⋮」圖示，即可針對該顧客啟用「限制下單」功能。

應用情境舉例：在直播結束後三天，針對「訂單未付款」顧客啟用「限制下單」功能。

🚫 限制範圍

被限制下單的顧客，無法執行以下操作：

• 無法透過留言商品關鍵字將直播商品加入購物車
• 無法透過留言活動關鍵字參與直播活動
• 無法透過留言商品關鍵字將貼文銷售的商品加入購物車
• 無法參與貼文抽獎活動

🛎 注意事項

• 即便顧客已被限制下單，您仍可在直播或貼文銷售後台編輯該顧客的購物車，或為其建立訂單。

顧客滿心期待的點入商品頁卻顯示缺貨？此時「自動下架無庫存商品」正是您最需要的 App！協助商店聚焦其他主力品項，專注顧客購物體驗 🤩

🔧 兩種情境將自動下架無庫存商品：

➤ 顧客下單後，該商品售完且網店剩餘數量為 0。
➤ 您於後台 >「商品及分類 > 商品」更新商品數量為 0。

📲 如何安裝 App？

• Step 1：至後台 >「擴充功能 > 擴充功能商店」頁面，下拉篩選功能表單，勾選「商店管理」。

• Step 2：找到「自動下架無庫存商品」App，點選「立刻安裝」 🌟

• Step 3：進行相關權限授權，點選「立刻安裝和授權」即完成。

❗️ 注意事項

1. 此 App 安裝後將直接套用至所有商品，若不再使用，請直接移除 App。
2. 補貨時，系統不會自動將已下架之商品上架，須手動更新商品狀態。

Ever clicked on a product only to find it out of stock? That's where the "Auto-unpublish Out-of-Stock Products" app comes in handy! It helps stores focus on other key items, enhancing the shopping experience for customers. 🤩

🔧 Products will be unpublished automatically when:

➤ The product is sold out & the remaining quantity is 0 after a customer places an order.

➤ Merchants update the quantity of the product to 0 in Admin > [Products & Categories] > [Products].

📲 How to install this app?

• Step 1: Go to Admin > [Apps] > [Apps Store], open the "Filter" drop-down menu, and check "Store Management."

• Step 2: Find "Auto-unpublish Out-of-Stock Products" and click Install Now 🌟

• Step 3: Proceed with authorizing the necessary permissions, then click Install & authorize.

❗️ Remarks

1. This feature applies to all products in the store. If you want to disable the feature, please remove the app directly.
2. When restocking, the system will not automatically publish the products, you need to manually publish them.

Group buying advanced! Both you and KOLs can now easily check campaign performance on any device. KOLs can instantly share hot products on social media, saving time and costs! 🎉

💖 What's new on KOL Partner Platform?

• Campaign Performance Overview: Track campaign performance with 3 metrics: Total number of orders, Total order amount, Total affiliate commission. 💰

• Product Sales Ranking: KOLs can share the sales performance with fans to boost orders. 🛒

• Order Payment/Delivery Status: KOLs can check and notify fans about unpaid or uncollected orders for a smoother transaction process!

⚙️ View "Campaign Performance Overview" in SHOPLINE admin

Go to [Promotions & Reward] > [Affiliate Campaign], and click Usage Record on the right to view.

📍 Remarks

• The data of "Campaign Performance Overview" and "Product Sales Ranking" is updated hourly.
• Export the report for real-time order information.

團購功能再升級！您和 KOL 皆可隨時透過電腦或行動裝置查看活動業績，KOL 也能即時分享熱門商品至社交平台，有效節省人力及溝通成本 🎉

💖 合作夥伴成效中心新增功能

• 活動成效總覽：提供「訂單總數、訂單合計總額、推薦分潤總額」三項數據，活動成效一把抓 💰

• 商品銷售排行：KOL 可截圖重點指標，推廣商品銷售狀況，提高粉絲下單意願 🛒

• 訂單送貨/付款狀態：若有未付款或未取貨訂單，KOL 可即時查看並通知粉絲，讓交易流程更流暢！

⚙️ 商店後台同步「活動成效總覽」數據

至後台 > 「促銷及分潤 > 推薦活動及分潤」，點選活動右側的使用紀錄即可查看。

📍 注意事項

• 活動成效總覽、商品銷售排行數據每小時更新一次，如需查看即時訂單資訊，可使用匯出報表功能。

Get your hands on SHOPLINE's exciting "Poll" event for livestreams now! Engage with your audience in real time and gain valuable insights into their preferences 🎉

☀️ Highlights

Go live with "Poll" for the upcoming Mother's Day event on product bundles 🔥

➤ Engage viewers with polls to hype the livestream vibe. 😎

➤ Boost viewer interaction by setting up event prizes. 💖

➤ Gain valuable insights into preferred bundles to maximize sales during seasonal events.

🎁 How to start a Facebook Live Poll?

• Go to SHOPLINE Live, and create a Facebook Page livestream. Then, click "Event" at the top left and select "Poll".
• Upon completion, click "Connect to Facebook Live" and click the "GO" icon next to the poll event to begin 🚀

🔍 View Poll results

• Once the event ends, if you have set the winner option, the system will select viewers from viewers whose comments meet the poll rules. The winner's comment will be labeled as the "Poll-winner".

⚠️ Remarks

• This feature supports Facebook Page, Facebook Group, and Instagram livestreams. The above instructions and screenshots used Facebook Page Live as examples. For Facebook Group and Instagram Live poll-related information, please refer to Facebook Group Live Events and Instagram Live.

想在直播間增加互動性、活絡氣氛，同時了解受眾偏好嗎？SHOPLINE 推出「直播投票活動」來實現您的願望啦 🎉

☀️ 功能亮點快報

母親節檔期即將開打！不妨趁機舉辦「母親節組合投票活動」替檔期預熱 🔥

➤ 顧客可在直播過程中參與投票，一秒炒熱直播氣氛 😎
➤ 配合設定活動獎品，顧客參與更積極 💖
➤ 根據投票結果了解顧客最想購買的組合，預先獲得情報，輕鬆衝刺大檔業績！

🎁 如何新增 FB「投票活動」？

• 前往 SHOPLINE Live 頁面「新增直播」，並選擇「Facebook 粉專」直播管道，在直播設定頁面點按左上角的「活動」新增「投票活動」。

• 完成設定後「連接 Facebook 直播」，在活動欄位右側點按「GO」圖示即可開始活動 🚀

🔍 查看投票結果

• 當活動結束時，若您有設定獲獎對象，系統將自動抓取符合投票規則的留言並抽出獲獎者，並於直播間公佈投票結果及活動結束訊息。

⚠️ 注意事項：

• 此功能支援 Facebook 粉專／Facebook 社團／Instagram 直播，以上說明及截圖以 Facebook 粉專為例，社團及 Instagram 直播投票活動的注意事項，請參考 Facebook 社團直播活動、Instagram 直播。