📣 Engage with your customers like never before using SmartPush's new feature! "AI Active Time Predictor" personalizes the perfect time to send newsletters, ensuring customers never miss your emails and boosting open rates. 🔥

💡 What is "AI Active Time Predictor"?

"AI Active Time Predictor" uses big data to analyze and update each recipient's behavior preferences. Newsletters will be sent based on each customer's preferred activity time, on an hourly basis.

⏰ How to set up?

Go to [Automations] > [Task List] and create a new task. Drag in "AI Active Time Predictor", and set the workflow trigger, action, and email content.

🌟 Tip: It’s recommended to use "AI-customized" product sources in the product block. 

The system will automatically add personalized product information to create exclusive content for your customers.

📍 Remarks

• This feature is only available for paid versions. Upgrade your SmartPush now!
• For using this feature in marketing campaigns, please refer to: AI Scheduling Assistant.

📣 SmartPush 新功能讓您更貼近顧客，快來使用「AI 活躍時間預測」客製化每位收件人最佳的電子報寄送時間，更符合使用習慣，讓顧客不再錯過信件，開信率大幅提升 🔥

💡 什麼是「AI 活躍時間預測」？

「AI 活躍時間預測」是由大數據分析每一位收件人歷史行為偏好得到的结果，且能根據收件人的行為變化持續更新演算。任務將會按照每位聯絡人活躍偏好時間，以每小時為單位，分成不同的訊息任務發送。

⏰ 如何設定？

在「自動化 > 任務列表」中建立自訂任務，拖曳加入「AI 活躍時間預測」，設定流程開始觸發器、執行動作及信件內容後，即可完成以「AI 活躍時間預測」寄送信件的自動化任務。

🌟 小提示：信件內容推薦同時使用「商品區塊」中具「AI 商品推薦」標籤的商品來源，自動填入個性化商品資料，為顧客量身打造專屬的信件內容。

📍 注意事項

• 本功能僅支援付費版本使用，快為您的 SmartPush 升級吧！
• 如果您希望在行銷活動中使用 AI 活躍預測時間發送，請參考：AI 發送時間助手。

Track your traffic with "Sessions" – Shoplytics is upgrading "Store Visits" to "Sessions," making it easier for merchants to monitor customer engagement!
​

👀 What are Sessions?

A session is the duration in which a visitor interacts with your website, beginning when they enter and ending 30 minutes after the last interaction.​

For example: A customer spends 1 hour on your website and leaves; this counts as a session. After 3 hours, they return, and the new session begins.

✨ By excluding short bursts of repeated visits, sessions can better reflect the interaction and customer attraction of your store! ✨
​

👀 Where to find sessions?

You can view "Total Sessions", "Total Sessions by Device Type", and related data on the following store pages:

1. SHOPLINE Admin > [Dashboard].
2. SHOPLINE Admin App > [Homepage].
3. Shoplytics > [Home] or [Customer Behavior] > [Traffic & Conversion Analysis].

​📣 Remarks

• The "Traffic & Conversion Analysis" page is only available to merchants using Shoplytics (Pro) & (Standard), and NOT available to merchants using Shoplytics (Lite). For any module upgrade requests, please contact the SHOPLINE Online Merchant Success Team.
  ​
• In [Traffic & Conversion Analysis], the calculation of Total Sessions by Device Type began from 1 Apr 2024. There will be no data if you check on the report before 1 Apr 2024.
  ​
• You can also refer to the following related FAQs:
  ​​Introduction | Shoplytics
  ​Home | Shoplytics
  ​Brand New Operation Dashboard
  ​Feature Introduction | SHOPLINE Admin App

追蹤流量，用「工作階段」才夠看！Shoplytics 數據分析中心的「網店瀏覽量」將由「工作階段」取代，幫助店家更輕鬆追蹤顧客的互動程度。
​

👀 什麼是工作階段（Session）？

工作階段是一個訪客在特定時間內與網站互動的過程，開始於訪客首次進入網站，並在超過 30 分鐘無活動後結束。

舉例：顧客造訪您的網店持續瀏覽了一小時後，關閉網頁，此為一個工作階段。
隔了 3 小時後，顧客又再進站時，即視為另一個新的工作階段。

✨ 排除短時間內大量重複瀏覽的行為，工作階段更能反映網頁互動量以及吸引顧客的能力！✨​
​

👀 哪裡看得到呢？

以下商店頁面皆可看到總工作階段數、裝置工作階段數等相關數據。

1. SHOPLINE 後台 >「總覽」
2. SHOPLINE 後台管理 App >「首頁」
3. Shoplytics 數據分析中心 >「首頁」或「顧客行為 > 流量與轉換分析」

​📣 注意事項

• 「流量與轉換分析」頁面僅開放給使用進階版(Pro)、標準版 (Standard) 數據分析中心的店家，輕量版 (Lite) 店家將無法使用該頁面。若有模組升級需求，歡迎洽詢 SHOPLINE 線上顧問。
  ​
• 「流量與轉換分析」的「裝置總工作階段」數據的計算始於 2024/4/1，若查看 2024/4/1 以前的報表，這項指標會因為沒有數據而不呈現任何圖表。
  ​
• 相關 FAQ 可參考：
  ​Shoplytics 數據分析中心介紹｜Shoplytics
  ​首頁｜Shoplytics
  ​全新網店營運總覽頁面
  ​功能概覽｜SHOPLINE 後台管理 App

📣 Merchants using the "Social Commerce" or "e-Commerce" system can now enjoy the Chat Widget feature!

*For merchants using this feature for the first time, please refer to this FAQ for relevant setups.

- Taiwan merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon), Facebook Messenger, and Send email channels.

- Hong Kong merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon) and Send email channels.

❗️Not just yet! We've also improved:

1️⃣ Add social channels directly to Chat Widget, no integration needed

The system will automatically import the social channel account integrated via Admin > [Channel Integration].

Or, you can also manually enter the relevant information to enable the social channel:

• Facebook Messenger: Enter Facebook Page ID.
• Instagram: Enter Instagram account name.
• LINE: Enter LINE friend QR code link.
  *Note: If your store has an official LINE account, and you wish customers to contact you through this account, please go to Admin > [Channel Integration] to integrate your LINE account.
• WhatsApp: Enter mobile number including the country code.

2️⃣ Sort the order for social channels

Click Sort at the top right to arrange the channel order.

📍 Remarks

• If the social channel available in the Chat Widget is not integrated with your store, you will be unable to manage received messages within the Message Center. Please reply directly from the respective channels.

📣 現在擁有「社群購物」或「網路開店」系統的店家都可以使用聊天小工具啦！！

＊首次使用小工具的店家請先參考 FAQ 步驟安裝 App 呦！

- 若您是台灣店家，且僅擁有「網路開店」系統，則目前僅支援開啟小工具內的「線上對話（即將推出）、Facebook Messenger、傳送電郵」管道。

- 若您是香港店家，且僅擁有「網路開店」系統，則目前僅支援開啟小工具內的「線上對話（即將推出）、傳送電郵」管道。

❗️ 還有以下優化重點不容錯過：

1️⃣ 無需串接第三方，即可啟用聊天小工具內的社交管道

若您已在「商店後台 > 第三方服務」串接相關社交管道，系統會在設定頁面自動帶入串接的帳號。

但若您尚未串接，也可直接輸入相關資訊，以啟用該管道：

• Facebook Messenger：輸入粉專 ID。
• Instagram：輸入 Instagram 帳號名稱。
• LINE：輸入 LINE 個人帳號加入好友連結。
  ＊備註：若您的商店擁有 LINE 官方帳號，且希望顧客透過官方帳號與您聯繫，請前往「商店後台 > 第三方服務」串接 LINE 帳號。
• WhatsApp：輸入包含國碼的手機號碼。

2️⃣ 自行調整小工具內社交管道的排序

點按右上方「編輯排序」按鈕，即可調整順序。

📍 注意事項

• 若聊天小工具內顯示的是未串接的社交管道，則無法在訊息中心統一管理顧客來訊，須至對應的管道後台回覆訊息。

Don't miss this update if you frequently create orders manually for customers 👀

When you go to the SHOPLINE Admin > [Order Management] > [Orders], and select More Actions > Create Order, you will be directed to the [Manual Order] page.

This page now offers a comprehensive and integrated feature to help you manage order better and easier 💫

Don't forget to enable at least one of the following permissions for your staff to create an order manually in the Admin:

1. The "Create Order" permission in [Settings] > [Permission & Security] > Admin Access Rights.

2. The "SC Manual Order" permission in [Settings] > [Permission & Security] > Social Commerce Rights.

經常有代客下單需求的店家看過來 👀

您於「商店後台 > 訂單管理 > 訂單」點按「新增訂單」按鈕後，將跳轉至「社交電商 > 創建訂單」頁面！

此頁面將涵蓋更全面、完善的功能，持續提供您良好的操作體驗 💫

別忘記商店管理員需擁有相關權限才能手動新增訂單：（擁有以下其一即可）

1. 「設定 > 管理員及安全設定 > 管理後台權限」勾選「新增訂單」權限。
2. 「設定 > 管理員及安全設定 > 社交電商權限」勾選「社交創建訂單」權限。

A must-have for e-commerce! The "Product Set" feature now supports more product selections and flexible scheduling for publish dates / sales times. Make management a breeze and boost your profits. 🤑

🆙 Increased child product & required quantity limits

Now you can choose up to 20 child products and set required quantities up to 50. Market with more flexibility!

🗓️ Supports Preset Product Publish Date

Schedule the publish dates for your product sets in advance. Manage new arrivals or promotional items in a better way ✨

⏰ Supports Preset Product Available Time

Set the purchase time frame for customers. The set will be marked as "Coming Soon" before the sale time and "Available Time Over" after the sale time.

🔔 Remarks

• The total required quantity of all child products must be less than 250.
• This feature is only available to stores with the "Advanced Store Management Tools" or "Store Management" module.
• Product set currently does not support: A+B Bundle Promotion, Express Checkout Page, editing the product set quantity on the order details page, creating manual orders from the Admin, Product Review import, Express Cart, Purchase Limit Campaign, Product Flash Price Campaign, Bulk import/update, shared Free Gifts/Add-Ons inventory, Open API, and layout engine.

電商經營必備！「組合商品」功能可選取的商品數量提高，更支援靈活安排網店上架日期／商品銷售時間，讓您輕鬆管理、盆滿缽滿 🤑

🆙 子商品數量 & 必要數量上限提高

可選取的子商品數量提高至最多 20 件，必要數量最多 50 件，行銷靈活度大大提升！

🗓️ 支援預設網店上架日期

為組合商品預先排程上架時間，方便您管理定期上架的新品，或是特定時間開賣的活動商品 ✨

⏰ 支援預設商品銷售時間

顧客僅可於您設定的銷售時間內購買該組合商品；銷售時間前會顯示「即將開賣」，銷售時間後則顯示「販售結束」。

🔔 注意事項

• 所有子商品的必要數量加總需低於 250 件。
• 此功能僅支援擁有「進階商店與訂單管理模組」或「商店管理模組」的店家使用。
• 組合商品暫不支援：A+B 組合優惠、一頁式商店、編輯訂單調整組合商品數量、後台新增／創建訂單、匯入自建評價 、快速結帳、商品限時促銷價、大量匯入／更新、共享贈品及加購品庫存、Open API、layout engine。