年節活動一檔接一檔，您深陷在訊息海中了嗎？現在支援系統自動回覆 Instagram 貼文銷售的一般留言啦！零時差的即時回覆，是贏得顧客信任的第一步 🥰

✅ 如何設定？

Step 1：前往「商店後台 > 社交電商 > 貼文銷售」新增 Instagram 貼文銷售。

Step 2：在設定頁面左下方點選「留言和訊息設定 > 自動回覆設定」即可設定

• 顧客留言哪些關鍵詞會觸發自動回覆
• 系統以留言或私訊回覆顧客（兩項開關皆開啟會一併傳送）
• 系統回覆的內容

🗣 例如您設定「運費」為關鍵詞，當顧客留言「想問運費」系統將自動回覆。

💫 別忘了，系統也支援自動回覆 Facebook 粉專貼文銷售的一般留言及私訊喔！FB 跟 IG 通通都設定好，訊息再多也沒煩惱 🙌

The "Blacklist" feature in Message Center allows you to conveniently filter unwanted users. You can blacklist customers, regardless of whether they are social channel contacts or members 😎

👤 How to blacklist a customer?

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center] and click the "Instant Message" tab. Select a conversation and click the "⋯" icon on the top right and click "Add to blacklist".

🚫 Limitations after blacklisting customers

• Unable to send or receive messages from blacklisted customers.
• Unable to manually create orders for blacklisted customers.
• Blacklisted customers will be unable to log into the store account.

💡 Remarks

• If an online store customer is bound to multiple social user accounts, blacklisting one account will blacklist all associated accounts.
• Blacklisting a social channel contact in the Message Center prevents them from binding with the online store customer profile. Sending a message template will also be unavailable.
• If you remove a customer from the blacklist and re-integrate the channel, messages sent during the blacklisted period will be synchronized to the Message Center.

訊息中心「黑名單」功能幫您快速過濾訊息，不論社群粉絲是否已綁定網店顧客（會員），皆可一鍵將其加入黑名單！

👤 如何將顧客加入黑名單？

前往「商店後台 > 社交電商 > 訊息中心」點選「社群訊息」頁籤，開啟對話框，點按右上方「⋯」圖示選擇「加入黑名單」。

🚫 加入黑名單後的限制

• 無法於訊息中心傳送、接收黑名單用戶的訊息
• 無法於訊息中心為黑名單用戶建立訂單
• 黑名單用戶無法登入網店

💡 注意事項

• 若同一位網店顧客同時綁定多個社群用戶，則只要其中一個社群用戶被加為黑名單，其他用戶連同該網店顧客皆會一併被加入黑名單。
• 若您已經在訊息中心將社群用戶加入黑名單，則該社群用戶無法再綁定網店顧客，您也無法向其發送模板訊息。
• 若您曾將顧客加入黑名單再解除，後續重新串接第三方時，系統會將黑名單期間顧客傳送的訊息一併同步至訊息中心。

As per Google's new policy, marketing ad emails will only be sent to online store members who have provided email addresses and have checked "Send via Email" as of today. An "Unsubscribe" button will also be available in the email.

📩 Marketing ad email definition

This includes emails related to issuing store credits/ points, coupon-related emails, abandoned shopping cart notifications, broadcast center emails, etc.

👥 Email recipients

Emails will be sent to online store members who have provided email addresses and have the "Send via Email" box checked.

⚠️ Notes

• SMS messages are not subject to the new guidelines.
• It is recommended to avoid mentioning marketing or ad info in non-marketing ad-type emails (order notifications, membership benefits, etc.) to prevent being marked as spam.
• Members not subscribing to emails will no longer receive online store marketing ad emails.
• Members can click Unsubscribe in the email to stop receiving marketing ad emails.

為因應 Google 新政策，即日起，行銷廣告電郵僅支援發送給「有填寫電郵資料」且「勾選訂閱電郵」的網店會員，並於信件內提供取消訂閱鈕。

Q：行銷廣告電郵定義？📩

包含發送購物金 / 點數相關電郵、優惠券相關電郵、未完成購物車提醒、廣播中心等。

Q：支援發送給哪些顧客？👥

支援發送給「有填寫電郵資料」且「勾選訂閱電郵」的網店會員。

注意事項 ⚠️

• 新制調整僅限於電郵發送，不影響簡訊通知。
• 建議在非行銷廣告電郵中（訂單通知、會員權益等），避免提及行銷廣告資訊，以免被判定為垃圾郵件。
• 未訂閱電郵的會員，將不會再收到網店行銷廣告電郵。
• 會員可於信件內點選「取消訂閱」，停止接收行銷廣告電郵。

Is the social account information of your store members too scattered? Message Center now lists all social accounts customers are connected to in one place, providing a crystal clear overview of customers' information 💫

👤 How to view bound social accounts?

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center]. Enter the "Shop Message", "Instant Message", or "Post Message" tabs to view the social accounts bound to the customers.

Take the "Instant Message" tab as an example. Click on a message the social account user sent. The right section displays the customer's (member's) profile of the social account user. Below the "Social accounts" section, you can see the social channels to which the customer is connected.

Click “Chat” to open the conversation on the Message Center.

📍 Remarks

• The display order for social channels is Facebook > Instagram > LINE > WhatsApp. When bound to multiple accounts of the same channel, they will be displayed chronologically from the latest to the oldest.
• If you disconnect the integration in SHOPLINE Admin > [Channel Integration], the corresponding social channel accounts will not be displayed.

💡 Kind reminder

When a customer clicks on the shopping cart link from their social channel and checkouts, the system will automatically bind the social account with the member account.

同一位網店顧客擁有多個社群帳號，管理起來大不易？別擔心，訊息中心已貼心詳列各位顧客綁定的所有社群用戶，全面掌握顧客資訊 so easy 💫

👤 如何查看顧客已綁定的社群用戶？

前往「商店後台 > 社交電商 > 訊息中心」點選「官網訊息、社群訊息、貼文留言」分頁皆可查看已綁定的社群用戶。

以「社群訊息」分頁為例：點入社群用戶的訊息，右側將顯示該社群用戶綁定的網店顧客（會員），下方「社群用戶」區塊則顯示所有與該顧客綁定的社群用戶。

點按「前往對話」可直接開啟與該社群用戶的對話視窗。

📍 注意事項

• 社交管道的顯示順序為 Facebook > Instagram > LINE > WhatsApp。若綁定多個相同管道的用戶，則依據綁定時間由近到遠依序向下排列。
• 若後續在「商店後台 > 第三方服務」解除串接，則不顯示對應管道的社群用戶。

💡 功能複習時間

別忘了，當顧客點按從社群管道接收的購物車連結，並成功建立訂單時，系統將自動綁定該社群用戶與網店顧客，無須手動合併帳號！

強強合作！SHOPLINE 實體店支援串接 LINE Pay！
2023 年約有 6 成的台灣消費者習慣使用行動支付，其中高達 7 成 5 選用 LINE Pay，馬上申請 LINE Pay 優化結帳效率，攻佔無接觸支付版圖！

👉 POS 串接 LINE Pay 特點報你知 👈

• 店掃最速配：
  店家掃描付款碼即完成交易，顧客毋需手動輸入金額，付款乾脆迅速。

• 退款好 easy：
  於 POS App 即可執行退款流程，一站式操作，流程簡單化。
  ​
• 費率超優惠：
  首次申辦刷卡機 + LINE Pay POS 即可享 2.2% 的限時優惠費率。

🔔 注意事項

• 串接 LINE Pay 需前往「商店後台 > 實體店管理 > 線下付款管理 > 線下門市列表」進行額外開通作業。詳情請參考申請及設定（台灣）。
• 目前暫不支援多門市多統編的店家、個人戶店家申請 POS 串接 LINE Pay。
• 目前僅支援「店家掃描顧客付款碼」的形式，暫不支援顧客掃描店家收款碼。

拒絕擾人清夢、凌晨通知 𝗢𝗨𝗧 ⛔ 生日購物金 / 會員升降級通知訊息調整為每日上午 𝟬𝟵:𝟬𝟬（𝗨𝗧𝗖+𝟴）發送囉！

• 前往後台「設定 > 自訂訊息內容 > 會員 > 編輯」可自訂通知訊息內容、選擇訊息發送形式（電郵 / 簡訊）。

• 首次啟用會員升降級機制時，系統將於當下發送通知；日後則每天上午 𝟬𝟵:𝟬𝟬（𝗨𝗧𝗖+𝟴）發送 。

• 若選擇以簡訊形式發送，每月將產生相應費用，詳請參考：簡訊服務費用。

With the arrival of the Christmas season, SmartPush has two thoughtful gifts ready! "Pop-up forms" and "Automation" enable you to market smartly. Let's embrace the last shopping peak of 2023 with joy 🥳

• Pop-up forms: Easily garners new customer info to expand customer base, making EDM marketing more effective & boosting sales.
  ​
• Automation: Captures customers' in-store real-time behaviors and triggers automation accordingly to efficiently complete repetitive sending tasks, thereby increasing order placement & revisit rates.

Gift 1️⃣: Pop-up Forms

• Step 1. Go to SmartPush Admin > [Popups & Forms], and click Create form
• Step 2. In the "Form Template Library," set the target, type, style, and theme for your pop-up, choose a template, and click Select ✨

Gift 2️⃣: Marketing Automation

• Step 1. Go to SmartPush Admin > [Automation] > [Automation templates]
• Step 2. Choose one of the six tasks - "Welcome, Welcome to membership, Order confirmation, Similar product recommendations, Review invitation, or Customer reactivation" - and click Create automation
• Step 3. Click the Start block > Choose one of the four triggers - "Order creation, Completed orders, Customer subscription, or Member registration" > Complete advanced settings > The system automatically filters users who meet the conditions and executes the corresponding tasks

❄️ Notes

• Check this article for "Pop-up forms" details.
• Triggers, trigger filters, and automation exit conditions vary between platforms. To learn more, click the link below.