Blacklist Feature Powered Up in Message Center 🎉

The "Blacklist" feature in Message Center allows you to conveniently filter unwanted users. You can blacklist customers, regardless of whether they are social channel contacts or members 😎

👤 How to blacklist a customer?

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center] and click the "Instant Message" tab. Select a conversation and click the "⋯" icon on the top right and click "Add to blacklist".

🚫 Limitations after blacklisting customers

• Unable to send or receive messages from blacklisted customers.
• Unable to manually create orders for blacklisted customers.
• Blacklisted customers will be unable to log into the store account.

💡 Remarks

• If an online store customer is bound to multiple social user accounts, blacklisting one account will blacklist all associated accounts.
• Blacklisting a social channel contact in the Message Center prevents them from binding with the online store customer profile. Sending a message template will also be unavailable.
• If you remove a customer from the blacklist and re-integrate the channel, messages sent during the blacklisted period will be synchronized to the Message Center.