Customer Management Made Easy with Centralized Social Account Info 😎

Is the social account information of your store members too scattered? Message Center now lists all social accounts customers are connected to in one place, providing a crystal clear overview of customers' information 💫

👤 How to view bound social accounts?

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center]. Enter the "Shop Message", "Instant Message", or "Post Message" tabs to view the social accounts bound to the customers.

Take the "Instant Message" tab as an example. Click on a message the social account user sent. The right section displays the customer's (member's) profile of the social account user. Below the "Social accounts" section, you can see the social channels to which the customer is connected.

Click “Chat” to open the conversation on the Message Center.

📍 Remarks

• The display order for social channels is Facebook > Instagram > LINE > WhatsApp. When bound to multiple accounts of the same channel, they will be displayed chronologically from the latest to the oldest.
• If you disconnect the integration in SHOPLINE Admin > [Channel Integration], the corresponding social channel accounts will not be displayed.

💡 Kind reminder

When a customer clicks on the shopping cart link from their social channel and checkouts, the system will automatically bind the social account with the member account.