經常有代客下單需求的店家看過來 👀

您於「商店後台 > 訂單管理 > 訂單」點按「新增訂單」按鈕後，將跳轉至「社交電商 > 創建訂單」頁面！

此頁面將涵蓋更全面、完善的功能，持續提供您良好的操作體驗 💫

別忘記商店管理員需擁有相關權限才能手動新增訂單：（擁有以下其一即可）

1. 「設定 > 管理員及安全設定 > 管理後台權限」勾選「新增訂單」權限。
2. 「設定 > 管理員及安全設定 > 社交電商權限」勾選「社交創建訂單」權限。

A must-have for e-commerce! The "Product Set" feature now supports more product selections and flexible scheduling for publish dates / sales times. Make management a breeze and boost your profits. 🤑

🆙 Increased child product & required quantity limits

Now you can choose up to 20 child products and set required quantities up to 50. Market with more flexibility!

🗓️ Supports Preset Product Publish Date

Schedule the publish dates for your product sets in advance. Manage new arrivals or promotional items in a better way ✨

⏰ Supports Preset Product Available Time

Set the purchase time frame for customers. The set will be marked as "Coming Soon" before the sale time and "Available Time Over" after the sale time.

🔔 Remarks

• The total required quantity of all child products must be less than 250.
• This feature is only available to stores with the "Advanced Store Management Tools" or "Store Management" module.
• Product set currently does not support: A+B Bundle Promotion, Express Checkout Page, editing the product set quantity on the order details page, creating manual orders from the Admin, Product Review import, Express Cart, Purchase Limit Campaign, Product Flash Price Campaign, Bulk import/update, shared Free Gifts/Add-Ons inventory, Open API, and layout engine.

電商經營必備！「組合商品」功能可選取的商品數量提高，更支援靈活安排網店上架日期／商品銷售時間，讓您輕鬆管理、盆滿缽滿 🤑

🆙 子商品數量 & 必要數量上限提高

可選取的子商品數量提高至最多 20 件，必要數量最多 50 件，行銷靈活度大大提升！

🗓️ 支援預設網店上架日期

為組合商品預先排程上架時間，方便您管理定期上架的新品，或是特定時間開賣的活動商品 ✨

⏰ 支援預設商品銷售時間

顧客僅可於您設定的銷售時間內購買該組合商品；銷售時間前會顯示「即將開賣」，銷售時間後則顯示「販售結束」。

🔔 注意事項

• 所有子商品的必要數量加總需低於 250 件。
• 此功能僅支援擁有「進階商店與訂單管理模組」或「商店管理模組」的店家使用。
• 組合商品暫不支援：A+B 組合優惠、一頁式商店、編輯訂單調整組合商品數量、後台新增／創建訂單、匯入自建評價 、快速結帳、商品限時促銷價、大量匯入／更新、共享贈品及加購品庫存、Open API、layout engine。

A post-campaign review is the key to future success, and "Coupon Redemption/Usage Record" is THE tool to help you progress. Enjoy a clear data overview and report to make the best adjustments for future campaigns!

📍View coupon records

Go to SHOPLINE Admin > [Promotions & Reward] > [Promotions / Free Shipping / Bundle Promotions]. Find the campaign you want to view and click Redemption/Usage Record.

🧐 Data for reference

1. Overview: An overview of "Redemption times" and "Usage times" is displayed at the top of the page. You can easily track the usage status of your coupons.

2. Redemption Record: The "Redemption Record" tab lists the customers who have redeemed the coupon. You can also view the coupon code, redemption time, and redemption status here.

3. Usage Record: The "Usage Record" tab lists the orders completed using the coupon. You can also view the order number, date, and order status.

4. External Usage Record: The "External Usage Record" tab lists the coupon usage records from external systems or Smart OMO, including the usage date and coupon code.

在促銷檔期結束後，復盤活動成效才能使下次更進步；SHOPLINE 推出「優惠券領取／使用紀錄」，為您彙整最精準、明確的數據總覽，不僅一鍵即可呈現在眼前，還支援匯出報表哦！

📍 如何查看優惠券紀錄？

前往 SHOPLINE 後台「促銷及分潤 > 滿額滿件優惠／免運費／任選優惠」，找到您想查看的活動，點選「領取／使用紀錄」。

🧐 有哪些數據可以參考？

1. 數據總覽：頁面最上方顯示「領取次數／使用次數」總覽，爲您統計優惠券的領取／使用數據。

2. 領取紀錄：顯示已領取此優惠券的顧客名單、優惠代碼、領取時間及使用狀態。

3. 使用紀錄：顯示使用此優惠券完成下單的訂單資訊，包含訂單號碼、訂單日期、訂單狀態等。

4. 外部使用紀錄：即透過外部系統或 Smart OMO 使用優惠券的紀錄，顯示該優惠券使用日期和代碼。

Want to boost sales without overselling? Merchants using the "Advanced Pre-Order" Module or "All-in-one OMO" Plan can set the "Preorder Limit" for all products! Manage restocking flexibly and accept orders even with negative inventories!

𝐒𝐭𝐞𝐩 ☝️ Enable Preorder Limit

Go to SHOPLINE Admin > [Products & Categories] > [Products], and click Edit or Add. Products with/without variations have respective routes to enable the feature.

• Without Variation: Go to [Quantity & Pricing] and enable the "Preorder Feature".
• With Variation: Go to [Variations] and enable the "Preorder Feature".

𝐒𝐭𝐞𝐩 ✌️ Feature customization

You can choose unlimited supply or limited supply for the preorder limit. Please note the Online Store available inventory = Online Store inventory + Preorder limit quantity (Max negative inventory)

• Without Variation: Enter the preorder upper limit for the option "The preorder product is NOT available for an unlimited supply".
• With Variation: Go to "Variant List" > "Preorder Limit" and enter the upper limits.

🚨 Remarks

• The feature is only available for HK merchants using the "Advanced Pre-Order" Module or "All-in-one OMO" plan subscribed on / after Apr 2024.
  ​
• Once the feature is enabled, the system will automatically make the following adjustments:

預購產品暢銷卻擔心超賣？現在加購「進階預購功能」模組或訂閱「OMO 全方位電商」以上方案，即可為商品設定「預購上限」，輕鬆管控商品正、負庫存，缺貨也能安心接單！

𝐒𝐭𝐞𝐩 ☝️ 開啟「預購功能」：

前往網店後台 > 商品及分類 > 商品 > 編輯 / 增加，分為無商品規格 / 有商品規格兩種開啟路徑。

• 無商品規格：點選「數量和價格 > 預購功能」。
• 有商品規格：點選「商品規格 > 預購功能」。

𝐒𝐭𝐞𝐩 ✌️ 設定「預購上限」：

分為預購商品可無限供貨 / 預購商品不可無限供貨，網店庫存 + 預購上限（負數庫存最大值） = 網店可銷售數量。

• 無商品規格：於「預購商品不可無限供貨」旁的空格輸入預購上限。
• 有商品規格：於「款式列表 > 預購上限」輸入各款式的預購上限。

🚨 注意事項

• 此功能僅支援擁有「進階預購功能」模組，或 2024/4 月後訂閱「OMO 全方位電商」及其以上方案的香港店家。
• 啟用此功能時，系統將自動進行以下調整：

"Accept Orders When Out of Stock" unlocks negative inventory and allows customers to place orders when product inventory is ≤0. Let's manage restocking more accurately. 💪🏻

📍 How to set up?

Step 1. Go to Admin > [Products & Categories] > [Products]. Click Edit on the right of the product.

Step 2. Go to the Quantity and Pricing tab and enable the feature in the "Quantity" section.

If the product has multiple variations, go to the Variations tab and enable the feature in the "Available Stock" section.

Step 3. Click Update to save. ✅

🛍️ How to filter out-of-stock products?

Go to [Inventory Management] > [Inventory]. Fill in the "Available Stock ≤" field with 0 and click Apply. The system will filter out the out-of-stock products, making restocking super convenient!

🔔 Remarks

• When the feature is on, the low inventory reminder will not show, and the checkout process will remain unchanged.
• We recommend using Inventory Out-of-Stock Reminders alongside this feature for optimal order management efficiency.

開啟「缺貨時可接單」功能，在商品庫存 ≤0 時，顧客仍可以下單購物！庫存將繼續扣減至負數，而您也可以更精準的管理商品進貨量 💪🏻

📍 如何設定

Step 1：前往「商品及分類 > 商品」，點選商品右方「編輯」按鈕。

Step 2：至「數量和價格」頁面，在「數量」區塊開啟功能；若商品有多規格，至「商品規格」頁面，在「可接單庫存」區塊開啟功能。

Step 3：點選「更新」儲存設定 ✅

🛍️ 如何快速篩選缺貨商品

前往「庫存管理 > 庫存」，在「可接單庫存 ≤」欄位填寫 0，系統將自動篩選出缺貨商品，補貨超方便！

🔔 注意事項

• 此功能開啟時，將不會在前台顯示低庫存提示，顧客結帳流程與一般商品無異。
• 建議搭配「商品缺貨提醒報表」使用，才能在接下缺貨訂單時，有效處理進貨與訂單調配。

SHOPLINE has improved the operation process for Facebook Group sales, providing seamless operation to make your sales more efficient 💖

✨ Improvement 1: Simplified Process

Customers do not need authorization. They simply need to comment with the product (event) keywords in Facebook Group Live or Social Post Selling to add products to their cart or participate in the event. Simpler process to boost customers' willingness to purchase 🛒

🎯 Improvement 2: Break the Limit

1. Customers can now receive event winning messages for Group Live and Social Post Selling through private messages, even if they haven't messaged the Page within the last 24 hours.
2. Supports sending welcome messages for Group Live and out-of-stock notifications for Group Live and Social Post Selling through private messages.

📍 Remarks

• In the Comment Management page for Group Live and Social Post Selling, messages can only be sent to customers who have messaged the Page within the last 7 days.
• The livestream admin will not display the following comment on the Facebook Page livestream:
  1. Event messages (e.g., event start/end messages).
  2. Product recommendation messages.
  3. Comments sent from the message box in the livestream backstage.
  4. Comments sent via the Facebook Page (the one starting the livestream) in the livestream.