Auto-reply to General Comments Available on Instagram Posts 😎

Looking for a quick way to respond to customer comments on social media posts? Now, you can set up auto-replies to general comments on Instagram posts. Win your customers' hearts by addressing their inquiries promptly 🥰

✅ How to set up?

Step 1. In the SHOPLINE Admin, go to [Social Commerce] > [Social Post Selling], and create an Instagram social post selling.

Step 2. In the Settings section, select [Comments and Message Setting] > [Auto-reply Settings] and set up:

• Trigger keywords for customers' comments.
• Reply options: by comment or private message (enabling both is supported).
• Auto-reply contents.

🗣 For instance, if the keyword is "Shipping fee", the system will automatically reply when the customer comments, "What is the shipping fee?"

💫 Don't forget, this feature is also available for social post selling on Facebook Page. Set it up now on both Facebook & Instagram, so you don't have to worry about missing out on any comments 🙌