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開店大小事讓您忙得分身乏術？其實很多事可以交由 AI 小幫手搞定 😉

💡 想宣傳文案好花時間？小幫手 1 號「AI 智慧內容」助您一秒生成文案內容！

• 彈性 ➔ 自由描述期望生成的文案內容
• 快速 ➔ 即刻生成符合需求的文案
• 多元 ➔ 多種內容版本供您選擇

❓ 如何使用

（撰寫 WhatsApp／LINE 廣播訊息或 WhatsApp 模板時，支援使用此功能。）

1. 於「訊息中心 > 社群分眾廣播」新增 WhatsApp 廣播時，可點按文字訊息輸入框下方的「AI 智慧內容」按鈕。
2. 完成相關設定後，系統將依據您的設定生成內容，若您認為內容合適，即可將此內容套用至文字輸入框中。

💡 想更有效率地回覆顧客訊息？小幫手 2 號「AI 知識庫」已就位，AI 助手學習您上傳至知識庫的資料後，直接告訴您顧客問題的答案！

• 省時 ➔ 提升回覆訊息的速度
• 省力 ➔ 降低對客服的培訓成本
• 高效 ➔ 一鍵套用問題答案至對話框

❓ 如何使用

於「訊息中心 > 智慧客服助手 > AI 知識庫」頁籤點按「增加資料」按鈕上傳資料，完成後您即可在此頁面或社群訊息頁面右側向 AI 助手提問！

To assist you in effectively collecting members' birthday details, SHOPLINE has introduced 3 birthday formats to encourage profile completion and increase customer engagement.

🔸 3 Birthday Formats 🔸

Go to Admin > [Settings] > [Customer Settings] > [Preset Fields] to adjust the birthday format of your online store, including:

1. YYYY / MM / DD（e.g. 2000 / 01 / 01）
2. YYYY / MM（e.g. 2000 / 01）
3. MM / DD（e.g. 01 / 01）

*Notes:

• The age limit is 13 by default. If you wish to adjust the "age limit," please enter a number in the box and update.
• If you set the Birthday Format as MM / DD, Shoplytics will not be able to capture the age info of new customers.

🔸 Birthday Credits Issuance 🔸

In light of the varied birthday formats, we have also adjusted the birthday credit sending date.

Go to Admin > [Customer Management] > [Store Credits] > [Birthday Credits] to set the Birthday Credit sending date, including:

1. Send on the birthday date
2. Send on the 1st of birthday month

發送生日購物金作為禮物，拉近與會員間的距離，是極佳的行銷方式之一；為助您有效搜集會員生日資料，SHOPLINE 推出「三種生日格式」，提高顧客填寫意願、增加互動機會。

🔸 三種生日格式 🔸

前往 SHOPLINE 後台「設定 > 顧客設定 > 基本欄位」，可調整網店生日格式，分為：

1. 年 / 月 / 日（例如：2000 / 01 / 01）
2. 年 / 月（例如：2000 / 01）
3. 月 / 日（例如：01 / 01）

＊注意：

• 系統預設年齡限制為 13 歲，若您想調整「年齡限制」歲數，請於方框內輸入數字並更新。
• 若您設定格式為月 / 日，Shoplytics 數據分析中心將無法搜集新顧客年齡資訊。

🔸 發送生日購物金 🔸

因應生日格式多樣化，生日購物金發送日也有所調整。

前往 SHOPLINE 後台「顧客管理 > 商店購物金 > 生日購物金」，可調整生日購物金發送日，分為：

1. 於「生日當天」發送
2. 於「生日當月 1 日」發送

Tracking livestream information is now easier with SHOPLINE's "Live Dashboard" feature. 🎉

❓ Live Dashboard, what is it?

Live Dashboard allows you to access all crucial livestream information (Live Overview, Event, Assistant Cue Card, Comments, etc.) from a single page. Enhance your livestream experience by viewing it on a larger screen or projecting it on a wall. 🤩

👀 What's inside "Live Dashboard"

First, go to SHOPLINE Admin > [Social Commerce] > [SHOPLINE Live] and enter a livestream. Once your livestream begins, you'll see the "Live Dashboard" button in the top right corner. There, you can view:

• Live Overview
• Livestream Display
• Recommend Product
• Event
• Assistant Cue Card: The assistant can insert a cue in the [Live Dashboard] > "Cue card" section, and the reminder will be shown to the livestreamer right away.
• Comment(s)

開播大不易！不僅要介紹商品、留意活動資訊，還要看顧客留言 🤯 SHOPLINE 推出「主播總覽模式」讓開播這件事變得更輕而易舉 🎉

❓ 什麼是「主播總覽模式」？

系統將所有直播資訊彙整至同一介面，包含直播成效、活動資訊、小助手提詞、留言等，可將此介面投影至牆上或大螢幕，利於直播主開播時即時瀏覽相關資訊！

💡 快速導覽「主播總覽模式」！

前往「商店後台 > 社交電商 > SHOPLINE Live」頁面，進入直播間。開始直播後，在直播間右上方將顯示「主播總覽模式」按鈕，點按即可開啟該介面。總共包含 6 大區塊：

• 整體成效
• 直播畫面
• 推薦商品
• 活動資訊
• 小助手提詞：小助手在直播間「主播總覽模式 > 提詞器」內輸入文字並發送，主播即可在此區塊查看提詞。
• 留言

"Customer Group" introduces up to 12 new filters to help further segment your customers and betters 6 existing filters, bringing nearly 20 updates at once. To know precisely what each customer group prefers, the “Customer Group” feature is just the ticket!

🆕 Added 12 filter conditions

• Profile 👤
  Added "Has Birthday, Mobile Number Country Calling Code, Customer Delivery Address, Customer's Unused Coupon, Last Upgrade Membership Tier Date, Last Extend Membership Tier Date, Referral Store, and Store Referral Staff."

• Purchase Behavior 💰
  Added "Total Spent by Selected Channel, Number of Orders by Selected Channel, Order Amount by Selected Channel, and Apply to Promotion."

🆙 Optimized 6 existing filter conditions

• Profile👤
  Included "Smart OMO & Shopper App" in "Registered From & Added From."

• Product Preference 👜
  Included "Viewed Specific Product, Wishlist Contains Specific Product, Abandoned Cart Contains Specific Product, and Purchased Specific Product," which supports selecting up to 100 items.

想更深入細分網店顧客嗎？SHOPLINE「顧客分群」推出高達 12 項篩選條件、6 項既有條件優化，一口氣帶來將近 20 項的更新！顧客分群懂你的每個需要，你懂每個顧客分群的喜好 🤝

🆕 新增 12 項篩選條件：

• 基本資料
  是否有生日、手機號碼國碼、顧客送貨地址、顧客未使用的優惠券、最近升級日、最近續會日、門市推薦人門市、門市推薦人店員。

• 消費行為
  指定通路累積消費金額、指定通路累積消費次數、指定通路單次消費金額、套用過優惠活動。

🆙 6 項既有條件優化：

• 基本資料
  註冊來源及加入來源新增 Smart OMO、Shopper App 選項。

• 商品偏好
  曾瀏覽指定商品、願望清單包含指定商品、未結帳購物車包含指定商品、購買過指定商品，支援選擇最多 100 件商品。

Shopper App has undergone an upgrade, introducing optimized pages, a user-friendly "add to Cart" button, rewards for product reviews, a dynamic "Price Range" feature, and a "Smart Link" that seamlessly guides customers to your store. Explore them now! 🔭

📲 What's New?

• Optimized "Product details, View history & Wishlist" pages
  The product details page features "Share/ Wishlist/ Cart" at the top and "Customer service/ Buy now" at the bottom; the "Me" page now includes "Wishlist" and "View history."

• "Add to cart/ wishlist" available on the product list page
  "Add to cart" and "Wishlist" are now available on various product list pages!

• "Product review reward" supported in My Orders
  The "Write a review" button has been added to “My Orders,” which encourages customer reviews and buying intent, creating a virtuous cycle 🔄

• App Design Templates diversified
  "Video Element / Slidable Banner Element now support multiple image proportions 🎨

• Smart Link Settings rolled out
  Go to Admin > [Mobile App Management] > [App Settings] and click on "Smart Link settings" to smartly redirect customers to your online store!

🚨 Notes

• Please instruct customers to update the app to access the above-mentioned features.
• For more related FAQs, please refer to: Product Reviews / Store Information Settings / My Page.

​

本次升級除原生化部分頁面、增設「加入購物車」於商品列表頁、新增「商品評價獎賞、區間價格」等功能外，更推出直接將顧客導入 App 的 Smart Link 設定，優化創新雙管齊下，即刻探索 🔭

📲 新增＆優化功能

• 原生化「商品詳情、瀏覽記錄、追蹤清單頁」
  詳情頁首與頁尾分別新設「分享、願望清單、購物車」與「客服、立即購買」等功能；「我的」頁面新增「瀏覽記錄」和「追蹤清單」。

• 新增「加入購物車、追蹤清單」於商品列表頁
  於各商品列表頁面支援「加入購物車、加入追蹤清單」！

• 支援「商品評價獎賞」於我的訂單
  訂單列表內新增「去評價」按鈕，正向增強顧客評價與購物意願，形成良性循環 🔄

• 多元化 App 設計版型
  「影片元件 / 輪播圖元件」支援多款比例 🎨

• 推出 Smart Link 設定
  至後台 >「App 管理 > App 設定」，點擊「Smart Link 設定」，有效將顧客導向網店！

🚨 注意事項

• 請引導顧客更新 App 以查看上述最新功能。
• 相關 FAQ 請參考：商品評價、門市資訊設定、「我的」頁面設定。

​

SHOPLINE's “Stackable Pricing” feature allows the system to automatically accumulate unlimited Discount Amounts or Free Gifts when customers meet the minimum purchase amount! Don't miss out on this eye-catching promotion strategy ✨

🙌🏻 Route:

Step 1. Go to [Promotions & Reward] > [Promotions] and click on ⊕ Add.

Step 2. Select ON for "Stackable Pricing".

• Select ON: Promotions will be automatically accumulated. Those who meet the requirements will have the promotion applied without limit.
  ​
• Select OFF: Promotions won't be accumulated, and those who meet the requirements will only be eligible for the promotion once.

🎨 Some promotion ideas:

• On Double 11, get $111 off on orders over $1,111, $222 on orders over $2,222, etc. No upper limit to this super offer!
  ​
• Get 1 gift with a storewide $1,000 purchase, 2 gifts for $2,000, etc. The more you purchase, the more you receive!

📣 Notes:

• In SHOPLINE Admin > [Promotions & Reward] > [Promotions], "Minimum items" is currently unsupported for Stackable Pricing.
• The discount amount can’t exceed the total checkout amount (i.e. a negative balance after the discount is not allowed).
• Please first ensure you have the "Promotions" module for your store.