Want to add/delete customer tags in bulk? The "Bulk Update Customer Tags" feature has increased the update limit to 10,000! No need to split files for uploading anymore, easily modify all in one go! 🪄

🧑‍💻 How to set up?

Step 1. Go to Admin > [Customer Management] > [Customers], click Import Report, and choose Bulk Update Customer Tags.

Step 2. Click Download template and fill in the customer information as instructed.

Step 3. Return to Admin and upload the edited file to complete the process. ✨

✅ How can I check if the update was successful?

Go to Admin > [Report & Analytics] > [Bulk Action Process] to check the task status. If the upload fails, click Download Failure Report to see the reason.

❗️ Remarks

• The system only supports uploading .xlsx files.
• Stores with "CRM Module" can update up to 10,000 customers each time; those without this module can only update 1,000 customers each time.

想要一次新增 / 刪除大量顧客標籤？「批次更新顧客標籤」功能提高數量上限至 10,000 筆啦！不用再拆分多個檔案上傳，一次輕鬆修改到位 🪄

🧑‍💻 如何操作？

Step 1：至後台 >「顧客管理 > 顧客」，點選匯入顧客報表，選擇批次更新顧客標籤。

Step 2：點選下載範例報表，依照指示填寫顧客資料。

Step 3：回到後台，上傳編輯好的檔案即完成 ✨

✅ 如何確認是否成功更新標籤？

至後台 >「報表及分析 > 大量作業進度」確認執行狀態，若執行失敗可點擊下載失敗報表查看原因。

❗️ 注意事項

• 上傳報表僅支援 .xlsx 格式。
• 此次更新僅適用擁有「CRM 會員行銷」模組之店家，若無該模組，單次更新數量上限為 1,000 筆。

Too many important messages buried in the inbox? Want to manage them like a pro? Our "To-Do" feature allows you to mark unreplied or pending confirmation messages and address them later. Say goodbye to messy messages 🤩

✅ Mark messages as To-Do

Step 1. Go to Message Center, select a conversation, and hover the cursor over the message you want to mark as To-Do. The ☑️ icon will appear next to the message.

Step 2. Click on the icon to mark the message as To-Do. Click it again to cancel.

🎯 Click the number icon on top of the conversation window to view all To-Do messages.

💖 Find messages marked as To-Do

Click the "funnel" icon on top of the "Instant Message" tab. Then, filter conversations with To-Do messages so you won't miss a single conversation. 😎

📌 Remarks

• System messages, such as shopping cart links, order creation notifications, and order update notifications, do not support this feature.
• Messages in the "Shop Message" tab do not support this feature.

重要訊息總是被淹沒，追蹤管理好費時？SHOPLINE 推出「待辦」功能，您可以將尚未回覆或待確認的訊息標記為待辦，之後再依序處理，訊息不漏顧客店家都安心 🎉

✅ 如何將訊息標記為待辦？

Step1：前往訊息中心點入顧客對話框，並將游標移至要標記的訊息，訊息旁將顯示 ☑️ 圖示。

Step2：點按圖示即可將該則訊息標記為待辦；再次點按可取消待辦。

🎯 在對話框上方將顯示待辦訊息數量，點按可查看所有待辦訊息。

💖 快速篩選待辦訊息

於「社群訊息」頁面點按列表上方漏斗圖示，即可篩選出有待辦訊息的對話，快速追蹤先前的進度，將重要訊息一網打盡 😎

📌 注意事項：

• 系統訊息（例如：購物車連結、訂單建立通知、訂單狀態更新通知等）不支援標記為待辦。
• 「官網訊息」頁面暫不支援篩選待辦訊息。

Browsing but not buying? Making no purchases? Stimulate your customers to purchase with SmartPush's "Abandoned Cart Recovery Triggers" by setting out automated reminders. Target those who haven't completed orders for remarketing!
​

4 Triggers to double your efforts!

The following 4 triggers help you remind customers automatically, recalling them to come back for more goodies 🤙

1. Product added to cart
   Remind customers to check out after adding products to their cart.
   ​
2. Go to checkout
   Customers are still on the checkout page for more than an hour? Auto-remind them to complete their purchase.
   ​
3. Browse product
   Automatically send coupons for remarketing after customers view a product details page, increasing product exposure.
   ​
4. View product category
   Automatically send coupons for remarketing after customers view a product category, increasing product exposure.

📍You can customize a new automation, or...
​

Use the ultimate automation templates!

In the SmartPush Admin, go to [Automations] > [Automation Templates]. Use the carefully designed templates to easily create suitable email sequences with just one click, saving you the most time and making your work the most efficient!

📣 Remarks

• Viewing products and product categories are common scenarios. To avoid frequent triggering, after customers view products in the store 5 times, there will be a delay of up to 1 hour before triggering occurs.

顧客只看不買？遲遲不按結帳鈕？想提升轉換率，您可以善用 SmartPush 的「棄單召回觸發器」的新功能，設定流程自動提醒未下單結帳的顧客，精準高效再行銷！

4 項觸發器讓您事半功倍！

您可以在設定自動化流程時加入以下 4 個提醒顧客的觸發器，自動召回曾來訪的顧客 🤙

1. 商品加入購物車：顧客將商品加入，提醒他把握時機清空購物車
2. 進入結帳頁：過了一小時了，顧客仍在結帳頁逗留不結帳？自動發信提醒尚未結帳
3. 瀏覽商品：顧客瀏覽商品詳情頁後，可以自動發送優惠券再行銷，提高商品曝光
4. 瀏覽商品分類：顧客觀看商品分類後，可以發送優惠券再行銷，加深商品印象

📍 您可自由設定新的自動化流程，當然也可以用...

SmartPush 超貼心的自動化模板！

在「SmartPush 後台 > 自動化 > 自動化模板」中提供數款精心設計的棄單召回模板，讓您一鍵輕鬆建立適合的發信流程，用最最少的時間，做最有效率的工作！
​

📣 注意事項

• 瀏覽商品、瀏覽商品分類為發生頻率高的場景，為了避免觸發過於頻繁，單次瀏覽網店內單一或多個商品 5 次後，至多延遲 1 小時才會產生觸發。

Concerned about abandoned carts? Don't worry! Use our "Restrict" feature to prevent live customers, who have a history of abandoning carts, from adding products with keyword comments. Streamline your livestream operations and reduce costs effortlessly. 🎉

✅ How to restrict order placing?

Go to Admin > [Social Commerce] > [SHOPLINE Live] and enter an ongoing or finished livestream backstage. Then, click on the "⋮" icon next to the customer's comment to enable the "Restrict" feature for that customer.

Scenario: 
3 days after the livestream ends, you can enable the "Restrict" feature on customers who haven't completed payment.

🚫 What is the restriction scope?

Restricted customers will be unable to:

• Add live products to the cart by commenting product keywords.
• Participate in any livestream events by commenting event keywords.
• Add products to the cart by commenting product keywords on social posts.
• Participate in any lucky draw events on social posts.

🛎 Remarks

• Once the customers have been restricted, you can still edit their shopping cart and create an order from the livestream and Social Post Selling backstage.

顧客加單卻不結帳？SHOPLINE Live 推出「限制下單」功能，您可以限制過去曾棄單的顧客，不可再透過留言關鍵字將商品加入購物車，有效降低營運成本 🎉

✅ 如何啟用「限制下單」？

前往「商店後台 > 社交電商 > SHOPLINE Live」點入直播中或已結束的直播間，接著點按顧客留言右側「⋮」圖示，即可針對該顧客啟用「限制下單」功能。

應用情境舉例：在直播結束後三天，針對「訂單未付款」顧客啟用「限制下單」功能。

🚫 限制範圍

被限制下單的顧客，無法執行以下操作：

• 無法透過留言商品關鍵字將直播商品加入購物車
• 無法透過留言活動關鍵字參與直播活動
• 無法透過留言商品關鍵字將貼文銷售的商品加入購物車
• 無法參與貼文抽獎活動

🛎 注意事項

• 即便顧客已被限制下單，您仍可在直播或貼文銷售後台編輯該顧客的購物車，或為其建立訂單。

顧客滿心期待的點入商品頁卻顯示缺貨？此時「自動下架無庫存商品」正是您最需要的 App！協助商店聚焦其他主力品項，專注顧客購物體驗 🤩

🔧 兩種情境將自動下架無庫存商品：

➤ 顧客下單後，該商品售完且網店剩餘數量為 0。
➤ 您於後台 >「商品及分類 > 商品」更新商品數量為 0。

📲 如何安裝 App？

• Step 1：至後台 >「擴充功能 > 擴充功能商店」頁面，下拉篩選功能表單，勾選「商店管理」。

• Step 2：找到「自動下架無庫存商品」App，點選「立刻安裝」 🌟

• Step 3：進行相關權限授權，點選「立刻安裝和授權」即完成。

❗️ 注意事項

1. 此 App 安裝後將直接套用至所有商品，若不再使用，請直接移除 App。
2. 補貨時，系統不會自動將已下架之商品上架，須手動更新商品狀態。

Ever clicked on a product only to find it out of stock? That's where the "Auto-unpublish Out-of-Stock Products" app comes in handy! It helps stores focus on other key items, enhancing the shopping experience for customers. 🤩

🔧 Products will be unpublished automatically when:

➤ The product is sold out & the remaining quantity is 0 after a customer places an order.

➤ Merchants update the quantity of the product to 0 in Admin > [Products & Categories] > [Products].

📲 How to install this app?

• Step 1: Go to Admin > [Apps] > [Apps Store], open the "Filter" drop-down menu, and check "Store Management."

• Step 2: Find "Auto-unpublish Out-of-Stock Products" and click Install Now 🌟

• Step 3: Proceed with authorizing the necessary permissions, then click Install & authorize.

❗️ Remarks

1. This feature applies to all products in the store. If you want to disable the feature, please remove the app directly.
2. When restocking, the system will not automatically publish the products, you need to manually publish them.