SHOPLINE's "Bulk Fulfill and Split Orders" app is here to help you assign inventory precisely and efficiently. You can:

• Split an order and create a child order containing in-stock products, prioritizing the delivery of these in-stock products.
• Automatic assign inventory to multiple orders, saving time and effort.
• Customize inventory assignment quantities for flexible delivery management.
• Automatically insert order tags after inventory assignment for filtering orders.
• View inventory assignment history.

Click the link to download the trial app. Enjoy lightning-fast delivery management and increase customer satisfaction exponentially!

⭐️ Bulk assign inventory and split orders

Step 1. Select orders

Once you download the app, go to SHOPLINE Admin > [Order Management] > [Orders]. Check the orders for inventory assignment and click "Bulk Assign Inventory and Split Orders". On the next page, you can customize products for inventory assignment and related notifications.

Step 2. View report

Once inventories are assigned, download the inventory assignment report to view the results 👀

Step 3. Bulk split orders

If the inventories are successfully assigned, you can upload the report and click "Confirm assignment and start splitting order" to complete the task.

💡 Remarks

• The maximum number of orders for each inventory assignment task is 5000.
• Only 1 task can be processed at a time.
• Once an order is split, it cannot be merged with other orders.
• The trial app offers a 14-day trial period. After the trial, please visit [Apps] > [App Store] to purchase the full version.

SHOPLINE 推出「批量配貨拆單 App」方便您高效出貨！有了它，您可以：

• 將原訂單中庫存充足的商品拆成獨立訂單，先行出貨給顧客
• 多張訂單一次自動配貨，省時省力
• 設定商品可配貨數量，靈活控管庫存及出貨
• 完成配貨後自動新增訂單標籤，快速搜尋訂單出貨
• 查看歷史配貨紀錄

現在就點擊此連結試用 App，體驗精準迅速的出貨效率，一舉提升顧客滿意度！

⭐️ 如何配貨拆單

Step 1. 選擇訂單

下載完批量配貨拆單 App 後，前往「商店後台 > 訂單管理 > 訂單」，勾選要配貨的訂單並點擊「批量配貨及拆單」，即可進入配貨頁面。您可在這裡設定配貨商品、通知等。

Step 2. 查看報表

配貨完成後，請下載配貨報表查看結果 👀

Step 3. 執行拆單

若配貨成功，將報表上傳至配貨頁面，點擊「確認配貨即開始拆單」，輕鬆完成批量配貨拆單囉

💡 注意事項

• 每個配貨任務可選取的訂單上限為 5000 筆。
• 後台同時間只能進行一個配貨任務。
• 訂單經過拆單後即無法再次合併訂單。
• 上方連結的試用 App 試用期為 14 天， 試用期後請前往「擴充功能 > 擴充功能商店」購買正式 App。

擔心錯過帳單繳費期限？想要更換預存信用卡資料？來試試「信用卡管理」新功能！隨時查閱、更新卡片，帳單自動扣繳，享受更流暢的系統服務 ✅

⚙️ 在哪裡設定？

前往 SHOPLINE 後台，點選右上角「你好，OOO」> 「我的訂閱紀錄／服務費用及繳款」> 「預存信用卡資料」。

🤩 新功能介面搶先看

💡 新增信用卡
僅需輸入一次資料即可預存，節省時間，提升效率。

📋 編輯信用卡
自助更新信用卡資料，換卡輕而易舉。

🔍 一鍵切換自動扣繳

服務費用帳單方便繳，開啟自動扣繳功能省時省力！想要隨時喊卡也沒問題。

📣 注意事項

• 設定時請勾選同意授權綁定自動扣繳，否則無法執行綁定／付款步驟。若要停止自動扣繳功能，請使用「停止自動扣繳」功能。
• 新增信用卡或是線上付款後，未來服務費用皆以此指定信用卡自動扣繳。若要更換信用卡資料，請使用「編輯信用卡」功能。
• 若您有開啟自動扣繳功能，但單筆帳單超過 20 萬，依據法規，將無法自動扣繳成功，請聯繫線上顧問團隊。

📣 Engage with your customers like never before using SmartPush's new feature! "AI Active Time Predictor" personalizes the perfect time to send newsletters, ensuring customers never miss your emails and boosting open rates. 🔥

💡 What is "AI Active Time Predictor"?

"AI Active Time Predictor" uses big data to analyze and update each recipient's behavior preferences. Newsletters will be sent based on each customer's preferred activity time, on an hourly basis.

⏰ How to set up?

Go to [Automations] > [Task List] and create a new task. Drag in "AI Active Time Predictor", and set the workflow trigger, action, and email content.

🌟 Tip: It’s recommended to use "AI-customized" product sources in the product block. 

The system will automatically add personalized product information to create exclusive content for your customers.

📍 Remarks

• This feature is only available for paid versions. Upgrade your SmartPush now!
• For using this feature in marketing campaigns, please refer to: AI Scheduling Assistant.

📣 SmartPush 新功能讓您更貼近顧客，快來使用「AI 活躍時間預測」客製化每位收件人最佳的電子報寄送時間，更符合使用習慣，讓顧客不再錯過信件，開信率大幅提升 🔥

💡 什麼是「AI 活躍時間預測」？

「AI 活躍時間預測」是由大數據分析每一位收件人歷史行為偏好得到的结果，且能根據收件人的行為變化持續更新演算。任務將會按照每位聯絡人活躍偏好時間，以每小時為單位，分成不同的訊息任務發送。

⏰ 如何設定？

在「自動化 > 任務列表」中建立自訂任務，拖曳加入「AI 活躍時間預測」，設定流程開始觸發器、執行動作及信件內容後，即可完成以「AI 活躍時間預測」寄送信件的自動化任務。

🌟 小提示：信件內容推薦同時使用「商品區塊」中具「AI 商品推薦」標籤的商品來源，自動填入個性化商品資料，為顧客量身打造專屬的信件內容。

📍 注意事項

• 本功能僅支援付費版本使用，快為您的 SmartPush 升級吧！
• 如果您希望在行銷活動中使用 AI 活躍預測時間發送，請參考：AI 發送時間助手。

Track your traffic with "Sessions" – Shoplytics is upgrading "Store Visits" to "Sessions," making it easier for merchants to monitor customer engagement!
​

👀 What are Sessions?

A session is the duration in which a visitor interacts with your website, beginning when they enter and ending 30 minutes after the last interaction.​

For example: A customer spends 1 hour on your website and leaves; this counts as a session. After 3 hours, they return, and the new session begins.

✨ By excluding short bursts of repeated visits, sessions can better reflect the interaction and customer attraction of your store! ✨
​

👀 Where to find sessions?

You can view "Total Sessions", "Total Sessions by Device Type", and related data on the following store pages:

1. SHOPLINE Admin > [Dashboard].
2. SHOPLINE Admin App > [Homepage].
3. Shoplytics > [Home] or [Customer Behavior] > [Traffic & Conversion Analysis].

​📣 Remarks

• The "Traffic & Conversion Analysis" page is only available to merchants using Shoplytics (Pro) & (Standard), and NOT available to merchants using Shoplytics (Lite). For any module upgrade requests, please contact the SHOPLINE Online Merchant Success Team.
  ​
• In [Traffic & Conversion Analysis], the calculation of Total Sessions by Device Type began from 1 Apr 2024. There will be no data if you check on the report before 1 Apr 2024.
  ​
• You can also refer to the following related FAQs:
  ​​Introduction | Shoplytics
  ​Home | Shoplytics
  ​Brand New Operation Dashboard
  ​Feature Introduction | SHOPLINE Admin App

追蹤流量，用「工作階段」才夠看！Shoplytics 數據分析中心的「網店瀏覽量」將由「工作階段」取代，幫助店家更輕鬆追蹤顧客的互動程度。
​

👀 什麼是工作階段（Session）？

工作階段是一個訪客在特定時間內與網站互動的過程，開始於訪客首次進入網站，並在超過 30 分鐘無活動後結束。

舉例：顧客造訪您的網店持續瀏覽了一小時後，關閉網頁，此為一個工作階段。
隔了 3 小時後，顧客又再進站時，即視為另一個新的工作階段。

✨ 排除短時間內大量重複瀏覽的行為，工作階段更能反映網頁互動量以及吸引顧客的能力！✨​
​

👀 哪裡看得到呢？

以下商店頁面皆可看到總工作階段數、裝置工作階段數等相關數據。

1. SHOPLINE 後台 >「總覽」
2. SHOPLINE 後台管理 App >「首頁」
3. Shoplytics 數據分析中心 >「首頁」或「顧客行為 > 流量與轉換分析」

​📣 注意事項

• 「流量與轉換分析」頁面僅開放給使用進階版(Pro)、標準版 (Standard) 數據分析中心的店家，輕量版 (Lite) 店家將無法使用該頁面。若有模組升級需求，歡迎洽詢 SHOPLINE 線上顧問。
  ​
• 「流量與轉換分析」的「裝置總工作階段」數據的計算始於 2024/4/1，若查看 2024/4/1 以前的報表，這項指標會因為沒有數據而不呈現任何圖表。
  ​
• 相關 FAQ 可參考：
  ​Shoplytics 數據分析中心介紹｜Shoplytics
  ​首頁｜Shoplytics
  ​全新網店營運總覽頁面
  ​功能概覽｜SHOPLINE 後台管理 App

📣 Merchants using the "Social Commerce" or "e-Commerce" system can now enjoy the Chat Widget feature!

*For merchants using this feature for the first time, please refer to this FAQ for relevant setups.

- Taiwan merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon), Facebook Messenger, and Send email channels.

- Hong Kong merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon) and Send email channels.

❗️Not just yet! We've also improved:

1️⃣ Add social channels directly to Chat Widget, no integration needed

The system will automatically import the social channel account integrated via Admin > [Channel Integration].

Or, you can also manually enter the relevant information to enable the social channel:

• Facebook Messenger: Enter Facebook Page ID.
• Instagram: Enter Instagram account name.
• LINE: Enter LINE friend QR code link.
  *Note: If your store has an official LINE account, and you wish customers to contact you through this account, please go to Admin > [Channel Integration] to integrate your LINE account.
• WhatsApp: Enter mobile number including the country code.

2️⃣ Sort the order for social channels

Click Sort at the top right to arrange the channel order.

📍 Remarks

• If the social channel available in the Chat Widget is not integrated with your store, you will be unable to manage received messages within the Message Center. Please reply directly from the respective channels.

📣 現在擁有「社群購物」或「網路開店」系統的店家都可以使用聊天小工具啦！！

＊首次使用小工具的店家請先參考 FAQ 步驟安裝 App 呦！

- 若您是台灣店家，且僅擁有「網路開店」系統，則目前僅支援開啟小工具內的「線上對話（即將推出）、Facebook Messenger、傳送電郵」管道。

- 若您是香港店家，且僅擁有「網路開店」系統，則目前僅支援開啟小工具內的「線上對話（即將推出）、傳送電郵」管道。

❗️ 還有以下優化重點不容錯過：

1️⃣ 無需串接第三方，即可啟用聊天小工具內的社交管道

若您已在「商店後台 > 第三方服務」串接相關社交管道，系統會在設定頁面自動帶入串接的帳號。

但若您尚未串接，也可直接輸入相關資訊，以啟用該管道：

• Facebook Messenger：輸入粉專 ID。
• Instagram：輸入 Instagram 帳號名稱。
• LINE：輸入 LINE 個人帳號加入好友連結。
  ＊備註：若您的商店擁有 LINE 官方帳號，且希望顧客透過官方帳號與您聯繫，請前往「商店後台 > 第三方服務」串接 LINE 帳號。
• WhatsApp：輸入包含國碼的手機號碼。

2️⃣ 自行調整小工具內社交管道的排序

點按右上方「編輯排序」按鈕，即可調整順序。

📍 注意事項

• 若聊天小工具內顯示的是未串接的社交管道，則無法在訊息中心統一管理顧客來訊，須至對應的管道後台回覆訊息。

Don't miss this update if you frequently create orders manually for customers 👀

When you go to the SHOPLINE Admin > [Order Management] > [Orders], and select More Actions > Create Order, you will be directed to the [Manual Order] page.

This page now offers a comprehensive and integrated feature to help you manage order better and easier 💫

Don't forget to enable at least one of the following permissions for your staff to create an order manually in the Admin:

1. The "Create Order" permission in [Settings] > [Permission & Security] > Admin Access Rights.

2. The "SC Manual Order" permission in [Settings] > [Permission & Security] > Social Commerce Rights.