追蹤流量，用「工作階段」才夠看！Shoplytics 數據分析中心的「網店瀏覽量」將由「工作階段」取代，幫助店家更輕鬆追蹤顧客的互動程度。
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👀 什麼是工作階段（Session）？

工作階段是一個訪客在特定時間內與網站互動的過程，開始於訪客首次進入網站，並在超過 30 分鐘無活動後結束。

舉例：顧客造訪您的網店持續瀏覽了一小時後，關閉網頁，此為一個工作階段。
隔了 3 小時後，顧客又再進站時，即視為另一個新的工作階段。

✨ 排除短時間內大量重複瀏覽的行為，工作階段更能反映網頁互動量以及吸引顧客的能力！✨​
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👀 哪裡看得到呢？

以下商店頁面皆可看到總工作階段數、裝置工作階段數等相關數據。

1. SHOPLINE 後台 >「總覽」
2. SHOPLINE 後台管理 App >「首頁」
3. Shoplytics 數據分析中心 >「首頁」或「顧客行為 > 流量與轉換分析」

​📣 注意事項

• 「流量與轉換分析」頁面僅開放給使用進階版(Pro)、標準版 (Standard) 數據分析中心的店家，輕量版 (Lite) 店家將無法使用該頁面。若有模組升級需求，歡迎洽詢 SHOPLINE 線上顧問。
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• 「流量與轉換分析」的「裝置總工作階段」數據的計算始於 2024/4/1，若查看 2024/4/1 以前的報表，這項指標會因為沒有數據而不呈現任何圖表。
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• 相關 FAQ 可參考：
  ​Shoplytics 數據分析中心介紹｜Shoplytics
  ​首頁｜Shoplytics
  ​全新網店營運總覽頁面
  ​功能概覽｜SHOPLINE 後台管理 App

📣 Merchants using the "Social Commerce" or "e-Commerce" system can now enjoy the Chat Widget feature!

*For merchants using this feature for the first time, please refer to this FAQ for relevant setups.

- Taiwan merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon), Facebook Messenger, and Send email channels.

- Hong Kong merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon) and Send email channels.

❗️Not just yet! We've also improved:

1️⃣ Add social channels directly to Chat Widget, no integration needed

The system will automatically import the social channel account integrated via Admin > [Channel Integration].

Or, you can also manually enter the relevant information to enable the social channel:

• Facebook Messenger: Enter Facebook Page ID.
• Instagram: Enter Instagram account name.
• LINE: Enter LINE friend QR code link.
  *Note: If your store has an official LINE account, and you wish customers to contact you through this account, please go to Admin > [Channel Integration] to integrate your LINE account.
• WhatsApp: Enter mobile number including the country code.

2️⃣ Sort the order for social channels

Click Sort at the top right to arrange the channel order.

📍 Remarks

• If the social channel available in the Chat Widget is not integrated with your store, you will be unable to manage received messages within the Message Center. Please reply directly from the respective channels.

📣 現在擁有「社群購物」或「網路開店」系統的店家都可以使用聊天小工具啦！！

＊首次使用小工具的店家請先參考 FAQ 步驟安裝 App 呦！

- 若您是台灣店家，且僅擁有「網路開店」系統，則目前僅支援開啟小工具內的「線上對話（即將推出）、Facebook Messenger、傳送電郵」管道。

- 若您是香港店家，且僅擁有「網路開店」系統，則目前僅支援開啟小工具內的「線上對話（即將推出）、傳送電郵」管道。

❗️ 還有以下優化重點不容錯過：

1️⃣ 無需串接第三方，即可啟用聊天小工具內的社交管道

若您已在「商店後台 > 第三方服務」串接相關社交管道，系統會在設定頁面自動帶入串接的帳號。

但若您尚未串接，也可直接輸入相關資訊，以啟用該管道：

• Facebook Messenger：輸入粉專 ID。
• Instagram：輸入 Instagram 帳號名稱。
• LINE：輸入 LINE 個人帳號加入好友連結。
  ＊備註：若您的商店擁有 LINE 官方帳號，且希望顧客透過官方帳號與您聯繫，請前往「商店後台 > 第三方服務」串接 LINE 帳號。
• WhatsApp：輸入包含國碼的手機號碼。

2️⃣ 自行調整小工具內社交管道的排序

點按右上方「編輯排序」按鈕，即可調整順序。

📍 注意事項

• 若聊天小工具內顯示的是未串接的社交管道，則無法在訊息中心統一管理顧客來訊，須至對應的管道後台回覆訊息。

Don't miss this update if you frequently create orders manually for customers 👀

When you go to the SHOPLINE Admin > [Order Management] > [Orders], and select More Actions > Create Order, you will be directed to the [Manual Order] page.

This page now offers a comprehensive and integrated feature to help you manage order better and easier 💫

Don't forget to enable at least one of the following permissions for your staff to create an order manually in the Admin:

1. The "Create Order" permission in [Settings] > [Permission & Security] > Admin Access Rights.

2. The "SC Manual Order" permission in [Settings] > [Permission & Security] > Social Commerce Rights.

經常有代客下單需求的店家看過來 👀

您於「商店後台 > 訂單管理 > 訂單」點按「新增訂單」按鈕後，將跳轉至「社交電商 > 創建訂單」頁面！

此頁面將涵蓋更全面、完善的功能，持續提供您良好的操作體驗 💫

別忘記商店管理員需擁有相關權限才能手動新增訂單：（擁有以下其一即可）

1. 「設定 > 管理員及安全設定 > 管理後台權限」勾選「新增訂單」權限。
2. 「設定 > 管理員及安全設定 > 社交電商權限」勾選「社交創建訂單」權限。

A must-have for e-commerce! The "Product Set" feature now supports more product selections and flexible scheduling for publish dates / sales times. Make management a breeze and boost your profits. 🤑

🆙 Increased child product & required quantity limits

Now you can choose up to 20 child products and set required quantities up to 50. Market with more flexibility!

🗓️ Supports Preset Product Publish Date

Schedule the publish dates for your product sets in advance. Manage new arrivals or promotional items in a better way ✨

⏰ Supports Preset Product Available Time

Set the purchase time frame for customers. The set will be marked as "Coming Soon" before the sale time and "Available Time Over" after the sale time.

🔔 Remarks

• The total required quantity of all child products must be less than 250.
• This feature is only available to stores with the "Advanced Store Management Tools" or "Store Management" module.
• Product set currently does not support: A+B Bundle Promotion, Express Checkout Page, editing the product set quantity on the order details page, creating manual orders from the Admin, Product Review import, Express Cart, Purchase Limit Campaign, Product Flash Price Campaign, Bulk import/update, shared Free Gifts/Add-Ons inventory, Open API, and layout engine.

電商經營必備！「組合商品」功能可選取的商品數量提高，更支援靈活安排網店上架日期／商品銷售時間，讓您輕鬆管理、盆滿缽滿 🤑

🆙 子商品數量 & 必要數量上限提高

可選取的子商品數量提高至最多 20 件，必要數量最多 50 件，行銷靈活度大大提升！

🗓️ 支援預設網店上架日期

為組合商品預先排程上架時間，方便您管理定期上架的新品，或是特定時間開賣的活動商品 ✨

⏰ 支援預設商品銷售時間

顧客僅可於您設定的銷售時間內購買該組合商品；銷售時間前會顯示「即將開賣」，銷售時間後則顯示「販售結束」。

🔔 注意事項

• 所有子商品的必要數量加總需低於 250 件。
• 此功能僅支援擁有「進階商店與訂單管理模組」或「商店管理模組」的店家使用。
• 組合商品暫不支援：A+B 組合優惠、一頁式商店、編輯訂單調整組合商品數量、後台新增／創建訂單、匯入自建評價 、快速結帳、商品限時促銷價、大量匯入／更新、共享贈品及加購品庫存、Open API、layout engine。

A post-campaign review is the key to future success, and "Coupon Redemption/Usage Record" is THE tool to help you progress. Enjoy a clear data overview and report to make the best adjustments for future campaigns!

📍View coupon records

Go to SHOPLINE Admin > [Promotions & Reward] > [Promotions / Free Shipping / Bundle Promotions]. Find the campaign you want to view and click Redemption/Usage Record.

🧐 Data for reference

1. Overview: An overview of "Redemption times" and "Usage times" is displayed at the top of the page. You can easily track the usage status of your coupons.

2. Redemption Record: The "Redemption Record" tab lists the customers who have redeemed the coupon. You can also view the coupon code, redemption time, and redemption status here.

3. Usage Record: The "Usage Record" tab lists the orders completed using the coupon. You can also view the order number, date, and order status.

4. External Usage Record: The "External Usage Record" tab lists the coupon usage records from external systems or Smart OMO, including the usage date and coupon code.

在促銷檔期結束後，復盤活動成效才能使下次更進步；SHOPLINE 推出「優惠券領取／使用紀錄」，為您彙整最精準、明確的數據總覽，不僅一鍵即可呈現在眼前，還支援匯出報表哦！

📍 如何查看優惠券紀錄？

前往 SHOPLINE 後台「促銷及分潤 > 滿額滿件優惠／免運費／任選優惠」，找到您想查看的活動，點選「領取／使用紀錄」。

🧐 有哪些數據可以參考？

1. 數據總覽：頁面最上方顯示「領取次數／使用次數」總覽，爲您統計優惠券的領取／使用數據。

2. 領取紀錄：顯示已領取此優惠券的顧客名單、優惠代碼、領取時間及使用狀態。

3. 使用紀錄：顯示使用此優惠券完成下單的訂單資訊，包含訂單號碼、訂單日期、訂單狀態等。

4. 外部使用紀錄：即透過外部系統或 Smart OMO 使用優惠券的紀錄，顯示該優惠券使用日期和代碼。

Want to boost sales without overselling? Merchants using the "Advanced Pre-Order" Module or "All-in-one OMO" Plan can set the "Preorder Limit" for all products! Manage restocking flexibly and accept orders even with negative inventories!

𝐒𝐭𝐞𝐩 ☝️ Enable Preorder Limit

Go to SHOPLINE Admin > [Products & Categories] > [Products], and click Edit or Add. Products with/without variations have respective routes to enable the feature.

• Without Variation: Go to [Quantity & Pricing] and enable the "Preorder Feature".
• With Variation: Go to [Variations] and enable the "Preorder Feature".

𝐒𝐭𝐞𝐩 ✌️ Feature customization

You can choose unlimited supply or limited supply for the preorder limit. Please note the Online Store available inventory = Online Store inventory + Preorder limit quantity (Max negative inventory)

• Without Variation: Enter the preorder upper limit for the option "The preorder product is NOT available for an unlimited supply".
• With Variation: Go to "Variant List" > "Preorder Limit" and enter the upper limits.

🚨 Remarks

• The feature is only available for HK merchants using the "Advanced Pre-Order" Module or "All-in-one OMO" plan subscribed on / after Apr 2024.
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• Once the feature is enabled, the system will automatically make the following adjustments: