Streamlined Staff Management With 2 New Message Center Features 😎

To prevent multiple staff members from replying to the same customer at the same time, Message Center has introduced two new features: Viewing and Typing Indicators for Staff Members. These features reduce redundancy and ensure efficient use of team resources 🔥

📍 This feature is available for conversations in "Shop Message" and "Instant Message".

👥 Displays the number of viewers

The system will detect "multiple staff members currently viewing the conversation" when both of the following conditions are met:

• More than one staff member clicks on the same conversation in the Message Center.
• Staff members remain active on the browser where the conversation is open.

➡️ An indicator will then appear on the top right of the conversation box, showing the number of staff members viewing the conversation.

💬 Displays typing indicator

The system will detect "multiple staff members currently typing in the conversation" when both of the following conditions are met:

• More than one staff member is typing in the conversation box.
• The text cursor is active (blinking) in the conversation box.

➡️ A name indicator will then appear above the conversation box, displaying the names of staff members typing the message.