Be ready for the upgraded Smart RFIM grouping! Gain clearer customer insights with the 9 refined segments and a brand-new comparison mode that visualizes segment growth. Elevate your customer management to the next level 🆙

🙋🏻‍♂️ Optimized segments & interface

Segment logic restructured with individual customer groups, along with recommended operational strategies 💗

The segment adjustments are as follows:

• Added "Inactive Top Shopper" segment
• Redefined "Top Shopper" as "Core Top Shopper"
• Redefined "Active Shopper", "Ready-to-Repurchase Shopper", and "Sleeping Shopper"
• Removed "Loyal Customers" segment

📈 New comparison mode

Select custom analysis ranges to calculate growth rates for key metrics. Thoroughly track segment growth trends and easily evaluate marketing performance!

✍️ New fields for report exporting

New and optimized report fields include Phone, Customer ID, LINE registration ID, and Facebook registration ID, allowing you to view complete data.

⚙️ Remarks

• After this upgrade, the "Loyal Customers" segment will no longer be updated. If you wish to customize it, please refer to: Create Customer Group - Smart RFIM Grouping.
• "Segment Analysis" is only available for stores with the "Shoplytics (Pro)" module.
• "Customer Group - Smart RFIM Grouping" is only available for stores with the "Re-engagement" module.

Smart RFIM 顧客分群優化升級，9 大分群調整定義，描繪更清晰的顧客輪廓。比較模式嶄新登場，各分群成長狀況一目了然，顧客經營效益全面提升 🆙

🙋🏻‍♂️ 分群邏輯與介面優化

分群邏輯重新調整，每個分群顧客名單獨立不重疊，加碼提供建議營運策略 💗

分群調整如下：

• 新增「Top 休眠顧客」分群
• 「Top 顧客」調整定義為「Top 核心顧客」
• 「活躍顧客、準備回購顧客、沈睡顧客」調整定義
• 移除「忠誠顧客」分群

📈 比較模式強勢推出

比較模式全新登場，自由選擇區間計算各指標成長率，全面追蹤分群增長趨勢，更方便評估行銷效益！

✍️ 匯出報表欄位新增

報表格式新增及優化：電話號碼、顧客 ID、LINE 註冊 ID、Facebook 註冊 ID，完整查看各項資料。

⚙️ 注意事項

• 「忠誠顧客」分群疊代後將不再更新名單，若想自行設定請參考：顧客分群篩選條件－智慧 RFIM 分群。
• 「分眾分析」功能僅支援具備「數據分析中心（Pro）」模組的商店。
• 「顧客分群 > 智慧 RFIM 分群」功能僅支援具備「自動化與再行銷」模組的商店。

Exciting news! SHOPLINE is now an official global partner of YouTube 🎉🎉🎉 With an easier integration process, you can seamlessly tag and showcase your store products in YouTube videos or livestreams 🧚‍♀️

⚠️ Reminder: Your YouTube channel must meet the YouTube Partner Program (YPP) requirements to be eligible to use the YouTube Shopping feature.

✅ Try it out now!

Step 1. In SHOPLINE Admin, go to [Apps] > [Apps Store] and install the "YouTube Shopping Account Linking" application.

Step 2. Connect to Google Merchant Center account and Content API. (*You must own the "Marketplace (New)" or "Marketplace" module to use the Content API feature.)

Step 3. Share the connection link with the YouTube channel owner you're collaborating with (If you are the owner of the YouTube channel, you can complete Step. 4 directly on your own.)

Step 4. Open the link and log in to the channel owner's Google account to complete the connection.

Voilà ✨ Once you’ve completed the steps above, your YouTube channel will be connected to your store, and the channel owner can start uploading store products to YouTube 🔥

😉 Start selling hidden products on livestreams

You can go to SHOPLINE Admin > [Social Commerce] > [SHOPLINE Live] and click Create livestream. Then, add the hidden products to the livestream and set the scheduled livestream time. These products will be available on both your YouTube Studio and the platform at the scheduled time.

*You must own the "Social Commerce" system and the "Marketplace (New)" or "Marketplace" module to create a YouTube livestream in SHOPLINE Admin.

狂賀 🎉 🎉 🎉 SHOPLINE 正式成為 YouTube 全球官方合作夥伴啦！現在，您可以透過更簡便的流程啟用功能，輕鬆在 YouTube 影片或直播中標記、展示商店商品 🧚

⚠️ 請注意：符合 YouTube 合作夥伴計畫（YPP）的頻道才可使用 YouTube 購物功能。

✅ 一起動手試試吧！

Step 1：前往「商店後台 > 擴充功能 > 擴充功能商店」頁面，安裝「YouTube Shopping 頻道串接」功能 App。

Step 2：確保已連接 Google Merchant Center 帳號及 Content API。（＊您需擁有「第三方平台整合」或「第三方平台串接」模組才可使用 Content API 服務。）

Step 3：提供 YouTube 頻道串接連結給合作的 YouTube 頻道擁有者。（若您本身即是 YouTube 頻道擁有者，可自行完成 Step 4 串接）

Step 4：開啟連結後，請登入頻道擁有者的 Google 帳戶進行串接。

恭喜您，完成以上步驟即成功連接頻道與商店，頻道擁有者可在 YouTube 上宣傳商店商品啦 ✨

🙋 您有直播需求嗎？想在直播販售隱藏商品嗎？

可前往「商店後台 > 社交電商 > SHOPLINE Live」頁面新增 YouTube 直播間，並將該隱藏商品加入直播間＋設定預計直播時間，則商品會在您設定的時間顯示於 YouTube 前後台！

＊您需擁有「社交電商」系統及「第三方平台整合」或「第三方平台串接」模組才可於商店後台建立 YouTube 直播間。

Collecting data is key to effective member management. Enable "Mandatory Member Profile Completion" now to optimize your member database, gaining insights into needs and precise marketing.

1. [Settings] > [Customer Settings] > [Sign up method]

2. Enable Mandatory member profile completion

3. Scroll down to the bottom of the page and click "Update"

❎ Before enabling the feature (left image below)

• During login, existing members can click "Skip" without completing their profile.
• Merchants cannot collect complete data on their members.

✅ After enabling the feature (right image below)

• During login, existing members won't see the button.
• Merchants can collect complete data on their members.

搜集資料是會員經營的核心要素，啟用「強制補填會員資料」功能，完善您的網店會員資料庫，進一步了解需求、精準行銷。

1. 設定 > 顧客設定 > 顧客註冊方式
2. 啟用「強制補填會員資料」功能
3. 下拉至頁面底部點選「更新」儲存

❎ 啟用功能前（下圖左）

• 既有會員登入時，可點選「略過」補填步驟。
• 無法搜集完整的網店會員資料。

✅ 啟用功能後（下圖右）

• 既有會員登入時，將不顯示「略過」按鈕。
• 有助於搜集完整的網店會員資料。

當顧客來訊，多位客服同時回覆，容易造成作業重疊的情況、浪費客服資源 👩🏻‍💻

訊息整合中心全新推出「顯示客服查看＆輸入狀態」2 功能，助您有效解決此問題，效率爆棚 🔥

📍 此功能適用於訊息中心「官網訊息」及「社群訊息」的對話框。

👥 顯示查看對話人數

若對話框同時滿足以下兩個條件，則會被系統判定為「多位客服共同查看同一則對話」：

• 多位客服在訊息中心點入同一則對話
• 且停留在開啟此對話視窗的瀏覽器頁面

➡️ 在輸入框右上方將顯示有多少位客服正在查看目前對話。

💬 顯示訊息輸入狀態

若對話同時滿足以下兩個條件，則會被系統判定為「多位客服正在同時輸入訊息」：

• 多位客服在同一則對話的輸入框內有「文字」訊息
• 且游標停留於框內（閃爍線存在）

➡️ 在輸入框左上方將顯示哪位客服正在輸入。

To prevent multiple staff members from replying to the same customer at the same time, Message Center has introduced two new features: Viewing and Typing Indicators for Staff Members. These features reduce redundancy and ensure efficient use of team resources 🔥

📍 This feature is available for conversations in "Shop Message" and "Instant Message".

👥 Displays the number of viewers

The system will detect "multiple staff members currently viewing the conversation" when both of the following conditions are met:

• More than one staff member clicks on the same conversation in the Message Center.
• Staff members remain active on the browser where the conversation is open.

➡️ An indicator will then appear on the top right of the conversation box, showing the number of staff members viewing the conversation.

💬 Displays typing indicator

The system will detect "multiple staff members currently typing in the conversation" when both of the following conditions are met:

• More than one staff member is typing in the conversation box.
• The text cursor is active (blinking) in the conversation box.

➡️ A name indicator will then appear above the conversation box, displaying the names of staff members typing the message.

The "Customize Order Invoice" app allows you to customize order invoices for various scenarios. Easily create exclusive picking lists, order invoices, packing slips, and more.

No complex coding is required—everything can be managed effortlessly in the admin 🧚🏻‍♀️

📍 Install the app

Go to [Apps] > [Apps Store], find "Customize Order Invoice" and click Install Now.

✏️ Set up the template

Customize the header and the footer, upload your unique logo, and select from 50+ detail options!

📮 Download the invoice

Go to the order page, select the orders you wish to export, and click Bulk Actions > Customize Order Invoice to download them via your email ✅

⚠️ Remarks

• This app only supports configuring a single custom order invoice template.
• The email delivery may take some time. Please be patient or check your Spam folder.

「自訂訂單明細 App」能依照不同情境靈活客製化訂單明細，製作專屬的撿貨單、訂單明細、出貨單等。無需編寫複雜的程式碼，後台操作輕鬆搞定 🧚🏻‍♀️

📍 安裝擴充功能

前往擴充功能商店找到「自訂訂單明細」，點選「立刻安裝」。

✏️ 設定自訂模板

不僅可自訂頁首／頁尾、上傳專屬 Logo，還提供逾 50 個內容選項供您設定！

📮 下載自訂訂單明細

前往訂單頁面，勾選您想匯出的訂單，點選「批次動作 > 自訂訂單明細」，即可至電子信箱下載 ✅

⚠️ 注意事項

• 此擴充功能僅支援設定一個自訂訂單明細模板。
• 傳送電子郵件可能需要一些時間，請耐心等待，或檢查您的垃圾郵件。