Social Commerce Overall Statistics are now enriched with additional analysis metrics that enable you to explore various social commerce data, including Engagement Performance, Channel Performance, Staff Performance, and Customer Service Quality. Plus, we have integrated WhatsApp data into the mix, offering you comprehensive insights to fine-tune your future sales strategy 🧚

🏃 Let’s dive into the “SC Overall Statistics”

In the SHOPLINE Admin, go to [Social Commerce] > [SC Overall Statistics]. On this page, you can freely switch between performance data and set different analysis periods to gain sales insights and foresee social commerce trends.

1. Engagement Performance: New Interactors, Total Conversations, Total Messages.
2. Channel Performance: Sales Amount, Net Payment, No. of Orders.
3. Staff Performance: Assigned Interactors, Sales Amount, Net Payment, No. of Orders.
4. Customer Service Quality: Average Handling Time, Average First Response Time, Conversation Completion Rate.

社交數據概覽即刻進化 🚀 現在您可以從互動表現、銷售管道表現、員工表現、客服品質四個面向檢視商店社群表現，此外還計入 WhatsApp 管道的資料，後續制定相關經營策略更全面 🧚

🏃 帶您快速導覽「社交數據概覽」

前往「商店後台 > 社交電商 > 社交數據概覽」頁面，支援切換查看各類數據、選擇分析區間，輕鬆掌握社群經營走勢及銷售概況！

1. 互動表現：新增互動用戶數、對話數、發送訊息則數
2. 銷售管道表現：銷售金額、付款淨額、訂單量
3. 員工表現：被指派互動用戶數、銷售金額、付款淨額、訂單量
4. 客服品質：平均處理時間、平均首次回應時間、對話完成率

📢 經常開 LINE 直播的店家看過來！LINE 直播模式除了關鍵字 +1 以外，現在還支援邊看邊買 🎉

• 直接在 SHOPLINE 後台就能建立邊看邊買直播間，簡單好上手！
• 無需至 LINE 後台同步商品，開播效率飆升！

💡 如何新增 LINE 邊看邊買直播

在「商店後台 > 社交電商 > SHOPLINE Live」點按「新增直播」按鈕，選擇「LINE」直播管道及「邊看邊買」直播模式，並完成相關設定即可。

👀 開播畫面

您可以透過後台直播間設定：在 LINE 直播畫面下方要以固定還是輪播的方式展示直播商品。

❗️注意事項

• 目前尚未支援在後台直播間查看顧客留言、發送留言，需在 LINE Live Commerce CMS 頁面（LINE 後台）執行此操作。

Rejected by Google Merchant Center due to your products’ pre-order status? Spent hours or even days fixing it? No worries. 😉 Apply for a trial with us now and the "pre-order availability date" will be automatically added to your product feeds!
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🌟 If you have set up Google Remarketing Tag

If you have Google Remarketing Tag all set and have previously filled out the pre-order availability date form, your product feed data will be automatically updated. No further setup is required!
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🌟 If you haven't set up Google Remarketing Tag

Go to Admin > [Marketing & Tracker] > [Tracker Settings], click on Google Remarketing Tag, and enter your Google Remarketing Tag ID.
👉 For more setup details please refer to this article.

⚠️ Notes

• If you haven't set up Google Remarketing Tag in Admin, the pre-order availability days will be 30 days by default.
• To learn more about the "availability date" attribute, please refer to this article of Google Merchant Center Help.

您有遇過因商品的預購狀態問題，被 Google Merchant Center 拒登的經驗嗎？不僅需要耗時處理廣告問題，更難以有效投放廣告...... 🥲
別擔心，系統已自動為您更新產品規格摘要的「預購出貨日期」！
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🌟 若您已經安裝 Google 再行銷

若您已安裝 Google 再行銷，先前也有填表申請預購出貨日期的話，系統已自動為您更新產品規格摘要，無須再做任何設定囉！
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🌟 若您尚未安裝 Google 再行銷

前往 SHOPLINE 商店後台「網店行銷及追蹤 > 追蹤設定」頁面，點選進入「Google 再行銷」，並填入您的 Google 再行銷追蹤編號。
詳細設定方式請參考 👉 此篇文章。

⚠️ 注意事項

• 若您尚未於後台設定 Google 再行銷，預購出貨天數將統一設定為 30 天。
• 若想了解更多關於「預購出貨日期」產品規格摘要，請參考 Google 詳細說明。

Are you interested in tailoring promotions specifically for each of your retail stores? The POS Promotion Campaign feature supports selecting stores during setup! Not only does this allow for more adaptable marketing strategies, but the coupons will also indicate the specific stores where they can be redeemed. Experience how convenient it is now 😌

⚙️Choose available stores

When you set up a promotion campaign, select "All stores" or "Selected store(s)" as the available channel. The promotion will only be available for the applicable stores. Isn't it easy?

If you set up "Get Coupon Links" for the promotion, customers can view the coupon's applicable stores in the storefront's member center. Simple and Clear 🤩

📣 Notes

• Applicable promotion campaigns: Promotions (order-level, product-level, category-level, one-time), Bundle Promotions (A+B, Buy X Get Y), and Reward Campaigns.

• If you have selected a specific retail store as the available channel, it will appear as "Retail Store (Selected Store)".
• If you select "Selected stores" as the available channel, it will not support the "Earn Points" and "POS Apply Credit" feature.

想為各個門市設定不同優惠檔期？現在 POS 優惠活動支援「指定分店」的功能，讓您在設定優惠時可以選擇適用的分店，行銷策略更多元！顧客的優惠券也會標記適用門市，查詢超方便 😌

⚙️選擇適用分店

設定優惠活動時，適用通路可選擇「全部分店」或「指定分店」。點選此次優惠適用的分店後，優惠僅會套用到指定的分店，就是如此直覺簡單！

若您設定的是領取型優惠券，顧客在網頁前台也可以查詢優惠券適用的分店！逐一列出清楚明瞭 🤩

📣 注意事項

• 指定分店功能適用的優惠類型為：滿額滿件優惠、任選優惠 / A+B組合 / 買X享Y、回饋活動。
• 有指定分店的優惠活動，適用通路將標記為「實體店（指定分店）」。
• 會員點數集點、購物金折抵不支援於適用通路指定實體店分店。

支付方式日新月異，費率您都搞清楚了嗎？ SHOPLINE Payments 貼心推出「我的費率」欄位，讓網店所有費率一目了然，包含分期期數、國內外卡手續費等，帳務查詢、結算效率 UP！
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「我的費率」哪裡看 ❓

• Step 1：前往 SHOPLINE 後台「設定 > 付款設定 > 查看 SHOPLINE Payments 帳戶」。
• Step 2：從右方列表找到「帳戶設定 > 設定 > 查看費率」即會彈出「我的費率」視窗囉！

以街口支付為例，國內外卡費率皆為 2.5% + 0；Apple Pay 則是國內外卡費率皆為 2.2% + 0。

We are now introducing SHOPLINE Payments multi-payment options for the POS app 🎉 With just 2 steps, you can mix SHOPLINE Payments and general payment options on the same POS order. Allow your customers to pay the way they like it, and propel checkout rates tremendously!

Step 1️⃣ Edit amount payable

Tap the amount to edit the amount payable for the first payment option, and make it lower than the total amount payable for the order.

Step 2️⃣ Add new payment option

Below the first payment option, there will be an "Add payment" box. Click on it to add new payment options. That's just how simple it is! Let's win the customer's heart with multi-payment options ❤️

📣 Notes

• This feature only supports NTD and HKD store, Taiwan/Hongkong-based merchants.

• For a more detailed description, please refer to the following FAQ: Credit Card, Alipay & Octopus Checkout (HK)

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POS App 強力支援 SHOPLINE Payments 混合付款方式 🎉🎉 只要簡單 2 步驟，您即可在一張 POS 訂單上混用 SHOPLINE Payments 付款方式 + 一般付款方式，讓顧客想怎麼付就怎麼付，一舉提高結帳意願！

第 1️⃣ 步：編輯付款金額

選擇第一種付款方式後，編輯付款金額，使其小於總訂單金額。

第 2️⃣ 步：新增付款方式

第一種付款方式下方會出現「新增付款方式」的框框，點按後就可以繼續新增其他付款方式，操作就是這麼簡單！快來用混搭付款擄獲顧客的心 ❤️

📣 注意事項

• 此功能僅支援香港、台灣店家使用。
• 若想了解更多請參考以下 FAQ：信用卡、支付寶、八達通結帳流程（香港）、信用卡、行動支付結帳流程（台灣）。