Foresee Sales Trend With Enriched "SC Overall Statistics" 🤩

Social Commerce Overall Statistics are now enriched with additional analysis metrics that enable you to explore various social commerce data, including Engagement Performance, Channel Performance, Staff Performance, and Customer Service Quality. Plus, we have integrated WhatsApp data into the mix, offering you comprehensive insights to fine-tune your future sales strategy 🧚

🏃 Let’s dive into the “SC Overall Statistics”

In the SHOPLINE Admin, go to [Social Commerce] > [SC Overall Statistics]. On this page, you can freely switch between performance data and set different analysis periods to gain sales insights and foresee social commerce trends.

1. Engagement Performance: New Interactors, Total Conversations, Total Messages.
2. Channel Performance: Sales Amount, Net Payment, No. of Orders.
3. Staff Performance: Assigned Interactors, Sales Amount, Net Payment, No. of Orders.
4. Customer Service Quality: Average Handling Time, Average First Response Time, Conversation Completion Rate.