SHOPLINE News Center

SHOPLINE 全新推出「顯示商品銷售數」功能！透過在商品詳情頁展示熱賣商品的累計銷量，能有效建立顧客信任感，強化下單動機 🛍️

⚙️ 如何啟用此功能？

前往「SHOPLINE 後台 > 設定 > 商品設定」，開啟「在前台商品詳情頁顯示『商品銷售數』」開關，並點選「更新」儲存設定。

🛒 網店前台顯示

啟用功能後，商品銷售數將以「售出 ＿+」的標籤於商品詳情頁展示，讓顧客能一眼掌握熱銷程度。

📣 注意事項

• 商品銷售數須達 10 件（含）以上才會顯示。
• 此功能目前僅支援以下版型使用：Ultra Chic、Varm、Kingsman、Philia、Sangria、Bianco、Doris Bien、Skya、Dusk。

若您有任何問題，歡迎隨時諮詢線上顧問，謝謝！

為協助跨境店家在國際搜尋結果中精準曝光，SHOPLINE 推出「Sitemap 多語系自動優化」功能 😍系統支援多語系網址自動收錄，讓搜尋引擎能正確辨識各語系頁面，全面驅動 SEO 流量增長！

🌐 亮點一：多語系網址精準收錄

更新後，系統自動將您商店前台展示的多語系網址納入 sitemap.xml，並搭配 hreflang 標記，引導搜尋引擎將不同語系的潛在客戶精準導流至對應頁面。

🤖 亮點二：智能同步語系設定

系統自動同步您於「商店後台 > 設定 > 基本資料」設定的「商店支援語言」，並排除以下頁面的隱藏語言，確保 Sitemap 檔案精簡並避免無效爬取：

• 「網店設計 > 設計 > 進階設計設定」的「隱藏特定語言」

• 「網店設計 > 網店分頁 > 進階分頁」，使用 SHOP Builder 編輯頁首的「隱藏特定語言」

⚡小提醒：SHOP Builder 設定的隱藏特定語言將以當前發布版本為準。

🕰️ 亮點三：優化 Sitemap 更新頻率與頁面更新時間

Sitemap 檔案更新頻率由 24 小時縮短至 6 小時，搭配全面優化的 lastmod（頁面更新時間）機制，主動告知爬蟲網頁異動。透過提升爬取頻率與頁面權重，讓最新商品與活動資訊優先卡位搜尋排名。

⚠️ 注意事項

• 本次優化僅針對 sitemap.xml 檔案，若您的商店有多語系需求，請務必使用 .xml 格式進行上傳，以確保搜尋引擎精準收錄。
• 為支援多語系網址，sitemap.xml 的預覽畫面有所調整，不影響 Google 等爬蟲機器人讀取資料。

若您有任何問題，歡迎隨時諮詢線上顧問，謝謝！

To help cross-border merchants get discovered globally, SHOPLINE has introduced the "Sitemap Multilingual Optimization" feature 😍

Localized URLs are now automatically included, enabling search engines to properly index multilingual pages and boost organic traffic!

🌐 Highlight 1. Accurate multilingual URL indexing

Your storefront's multilingual URLs are now automatically included in the sitemap.xml. Combined with hreflang tags, this helps search engines direct users to the correct language version of each page.

🤖 Highlight 2. Smart sync for language settings

The system automatically syncs the "Supported Shop Languages" set up in SHOPLINE Admin > [Settings] > [Basic Settings]. To keep your sitemap clean and prevent invalid crawling, any hidden languages from the following settings will be excluded:

• The "Hide specific language" set up in [Online Store Design] > [Design] > [Advanced Settings].

• The "Hide specific languages" set up in the SHOP Builder header.

📝 Note: Hidden language settings in SHOP Builder are based on the currently published version.

🕰️ Highlight 3. Optimized sitemap frequency and lastmod updates

The sitemap update interval is shortened from 24 to 6 hours. Paired with an optimized lastmod mechanism, search engines are notified of page changes more efficiently, improving crawl frequency and content freshness in search results.

⚠️ Remarks

• This update applies only to sitemap.xml files. If your store supports multiple languages, please upload your sitemap in .xml format to ensure accurate indexing.
• The sitemap.xml preview has been adjusted for multilingual URLs. This change doesn't affect how search engines like Google crawl the data.

If you have any questions, please reach out to our Online Merchant Success Team for assistance!

為減少網店營運的人力負擔、時間消耗，自訂訊息新增「點數即將到期／會員即將降級」2 項會員通知，讓您輕鬆達到顧客召回效果：

• 點數即將到期通知
  可自訂於點數到期前 1 - 30 天內的任一整點發送，提醒會員點數即將到期。
• 會員即將降級通知
  可自訂於會員會籍到期前 1 - 30 天內的任一整點發送，提醒會員尚未達到現有會籍續會門檻。

📮 如何發送會員通知？

1. 前往「設定 > 自訂訊息內容 > 會員」頁籤
2. 找到欲發送的通知類型，點選「編輯」
3. 使用訊息模板、自訂內容或代入系統文字
4. 設定發送時機及通知方式
5. 預覽確認無誤後，點選「儲存」即可

⚠️ 注意事項

• 行銷廣告類電郵僅支援發送給「有填寫電郵地址 + 已訂閱電郵」的會員。
• 行銷廣告類簡訊僅支援發送給「有填寫手機號碼 + 已訂閱 SMS 宣傳」的會員，且發送簡訊通知將產生相應的服務費用。
• 各會員通知的發送時機與適用計畫／方案皆不相同，請多加留意。

若您有任何問題，歡迎隨時資訊線上顧問，謝謝！

To save you time and automate your customer retention efforts, we've added two new member-related notifications to Custom Notifications:

• Points Expiration Notification: Remind members that their points are soon to expire. You can schedule this alert to be sent at a specific hour between 1 and 30 days before the expiration date.
• Membership Downgrade Notification: Remind members they haven't met the spending threshold to renew their current tier. You can schedule this alert to be sent at a specific hour between 1 and 30 days before their membership expires.

📮 How to send Member-related notifications?

1. Go to [Settings] > [Custom Notification] and select the "Member" tab.
2. Choose the notification type you want to send and click Edit.
3. You can use the message template, customize your own content, or insert system variables.
4. Set up the notification send time and method.
5. Preview the message, then click Save.

⚠️ Remarks

• Marketing Emails: Only sent to members who have provided an email address and opted in to receive emails.
• Marketing SMS: Only sent to members who have provided a mobile number and opted in to SMS marketing. Sending SMS notifications will incur a fee.
• Please note that membership notification triggers and applicable subscription plans may vary by notification type.

If you have any questions, please reach out to our Online Merchant Success Team.

Say goodbye to low-effort reviews! You can now set specific word counts, image requirements, and time limits for customers to qualify for product review rewards. Before you begin, make sure to:

• Enable the "Product Review Reward" toggle.
• Select a reward type and validity period.
• Set up your reward qualifying criteria.

📍 Criteria 1. Word count requirement

Set a minimum word count for customers to qualify for the reward. If selected, enter a value between 1 and 2000.

📍 Criteria 2. Review time range limit

Set a time limit for customers to submit reviews to qualify for the reward. If you select "Within the specific days of order completion", please enter a value between 1 and 180. Day 1 starts the day after the order is marked as "Completed".

📍 Criteria 3. Image requirement

Require customers to include images to qualify for the reward. If you select "At least one image required", you must also enable the Publish/Upload Product Review Media toggle, or this setting will not take effect.

Remarks ⚠️

• This feature is only available for stores that own the CRM - Credits or the Rewards & Store Credits Loyalty Program (HK) module.
• The Product Review Reward applies to the entire order. Customers will receive the reward after completing reviews for all items, provided every review meets the reward criteria.

If you have any questions, please reach out to our Online Merchant Success Team for assistance.

向無效評價說不，快為您的商品評價獎賞設定字數、圖片及評價時間範圍限制吧！在這之前請先：

1. 啟用發送評價獎賞按鈕
2. 選擇獎賞類型及有效期限
3. 開始設定獎賞門檻

📍 關卡一：字數限制

您可於此設定顧客評價內容的最低字數，達標者方可獲得獎賞；指定字數最高上限為 2000 字。

📍 關卡二：評價時間範圍限制

您可於此設定顧客上傳評價的時間範圍，達標者方可獲得獎賞；訂單轉為已完成的隔天起算第 1 天，指定天數最高上限為 180 天。

📍 關卡三：圖片限制

您可於此設定顧客評價內容是否需附帶圖片，達標者方可獲得獎賞；如需上傳圖片，請先啟用「顯示／上傳商品圖片」按鈕。

注意事項 ⚠️

• 此功能僅支援擁有「熟客回饋與集客優惠／熟客回饋優惠」模組的商店。

• 評價獎賞以整筆訂單為單位；顧客必須完成訂單內的所有商品評價，且所有商品評價皆符合獎賞限制者，方可獲得一筆評價獎賞。

若您有任何問題，歡迎隨時諮詢線上顧問，謝謝！

Building a customer group requires clear filtering conditions. Knowing the filtering rules upfront saves you time and effort when setting up targeted campaigns. Let's take a quick look at how to set up the "Customer Name" filter correctly.

📚 Create a customer group

1. Go to SHOPLINE Admin > [Customer Management] > [Customer Group].
2. Click Create group.
3. Enter the customer group name.
4. Select the filter you want to include and exclude for this group.
5. Set up the "Group update method" and click Save.

🤖 Customer name filtering rules

This filter requires an exact keyword match and is not case-sensitive. You can search for up to 25 customer names at a time.

For more information regarding customer groups, please refer to the following articles:

• Create Customer Group
• Customer Group Management
• Customer Group Analytics
• Smart RFIM Grouping

使用顧客分群分眾行銷時，少不了「篩選條件」的輔助，了解系統篩選規則有助於提升工作效率、事半功倍；從認識「顧客姓名」開始入手！

📚 如何建立顧客分群

1. 前往商店後台「顧客管理 > 顧客分群」
2. 點選右上角「建立分群」
3. 輸入「分群名稱」
4. 設定該分群「包含／排除」的顧客篩選條件
5. 選擇分群更新方式並儲存即可

🤖 顧客姓名篩選規則

僅支援輸入完全匹配的關鍵字精準搜尋，且單次最多以 25 個顧客姓名為限，大小寫不拘。

若您想了解更多顧客分群資訊，請參考：

• 建立顧客分群
• 管理顧客分群
• 顧客分群數據分析
• 智慧 RFIM 分群

Shoplytics has leveled up! We've introduced the "Online Store" tab within the "Sales Overview" and "Order Overview" pages, featuring a new sales distribution section. Analyzing your channel performance just got easier and more precise 🚀

📝 Switch online store tabs

In the SHOPLINE Admin, go to [Reports & Analytics] > [Shoplytics]. From the left-hand menu, go to [Sales] > [Sales Overview] or [Orders] > [Order Overview]. You can switch between tabs to view detailed data for each online store sales method.

Each online store tab displays only the data collected from that specific sales method. Available tabs vary by plan and may include:

• Online Store - All Online Store
• Online Store - Storefront
• Online Store - One-Page Store
• Online Store - Express Checkout Page
• Online Store - Shopper App
• Online Store - Manual Order
• Online Store - Livestream
• Online Store - Instant Message
• Online Store - Social Post Selling

📈 Sales and orders by sales method

The "Online Store - All Online Stores" tab now features the "Sales by Sales Method" and "Orders by Sales Method" data sections. Click the icons to switch between "GMV vs. Total Sales" and "Pie chart vs. Line chart" views to compare the performance of each online store sales method.

➡️ Go to feature page

Click Go to feature page to open the feature page for the selected sales method. To jump back to Shoplytics, click Go to sales distribution 🙌

⚠️ Remarks

• Switching online store tabs is currently available only on the "Sales Overview" and "Order Overview" pages. Meanwhile, the retail store tab switching applies to all Shoplytics pages that already support store switching.
• "Export reports" now only exports data from the current view. For example, when on the "Online Store - Social Post Selling" tab, the exported report will only contain that specific channel's data. You must switch tabs to export data for other channels.

If you have any questions, please reach out to our Online Merchant Success Team for assistance!