Ever had a customer place several orders in a short time? Managing separate shipments can drive up costs and complicate your workflow 😣

Now with SHOPLINE's "Order Merger" feature, you can combine multiple orders in one click—saving on shipping and streamlining your operations 🌟

⚠️ Please follow the instructions below and in the Admin to install and purchase the feature.

📍 Step 1. Install Order Merger

Go to SHOPLINE Admin > [Apps] > [Apps Store] to install the "Order Merger" feature.

📍 Step 2. Pairing rules for merging orders

Go to [Order Management] > [Merge orders], click Advanced Rule Settings, and select the pairing rules for merging orders.

• Merge orders with the same recipient address and delivery method (default): Orders with the same purchaser, recipient address, and delivery method can be merged.
• Merge orders with different recipient addresses: Orders with different recipient addresses but the same purchaser and delivery method can be merged.
• Merge orders with different delivery methods: Orders with different delivery methods but the same purchaser and recipient address can be merged.
• Merge orders with different delivery methods and recipient addresses: Orders with different recipient addresses and delivery methods but the same purchaser can be merged.

📍 Step 3. Merge order

Go to [Order Management] > [Orders], and check the orders you want to merge. Then, click the "Bulk Actions" drop-down list and select Merge orders. The system will then automatically pair the orders based on the pairing rules.

Upon completion, orders with the same delivery methods and recipient addresses are ready to be merged. Otherwise, you will need to confirm them in advance before merging.

📣 Remarks

• Orders with different payment methods, such as "COD" and "Non-COD" (e.g., bank transfer), cannot be merged, even if the purchaser, delivery method, and recipient address are the same.
• You need to issue invoices for merged orders manually. Automatic invoice issuance is currently not supported.
• If you enable the "Multi-Attribute Products Order Checkout" feature, a new cart number will be generated upon merging.
• For more details on the traffic maintenance fee applied to each order transaction, please refer to this FAQ.

您是否遇過同一位顧客在短時間內多次下單的情況？不僅運輸成本高，多單分批處理也好傷神 😣

現在，SHOPLINE 推出「合併訂單」功能！一鍵合併多筆訂單，節省成本之餘，也大大提升作業效率 🌟

⚠️ 請先向線上顧問諮詢開通功能。

📍 第一步：安裝擴充功能

成功開通後，前往「商店後台 > 擴充功能 > 擴充功能商店」安裝「合併訂單」擴充功能。

📍 第二步：設定合併訂單配對規則

前往「訂單管理 > 合併訂單」點按「進階規則配置」，選擇配對歸則。

• 收件地址和送貨方式相同可合併（預設規則）：訂購人、收件地址及送貨方式皆相同，方可配對成功並進行合併。
• 收件地址不同可合併：訂購人及送貨方式相同，但收件地址不同也可配對成功。
• 送貨方式不同可合併：訂購人及收件地址相同，但送貨方式不同也可配對成功。
• 送貨方式不同收件地址不同可合併：訂購人相同，但收件地址及送貨方式皆不同也可配對成功。

📍 第三步：完成合併

前往「訂單管理 > 訂單」勾選您想合併的訂單，接著點按「批次動作 > 合併訂單」系統會依據您設定的規則自動配對訂單。

配對後，若送貨方式及收件地址皆相同，可直接合併訂單；若不同，須先確認送貨方式及地址，才能執行合併操作。

📣 注意事項

• 若欲合併訂單的付款方式分別為「貨到付款」及「非貨到付款的其他方法（例如轉帳）」，即便其訂購人、送貨方式及收件地址皆相同，也無法合併。
• 合併訂單後需手動開立發票，目前暫不支援自動開立發票功能。
• 若您有使用商品屬性分層結帳功能，合併訂單後會產生新的購物車編號。
• 針對每筆交易訂單酌收的系統流量維護費說明，可參考此篇文章。

透過「大量更新商品」功能，一份 Excel 檔案即可火速更新 500 件商品！新增以下四個欄位，讓您管理商品更靈活、更俐落 🌸

1️⃣：網店分類
促銷換季、優惠活動的好幫手！一鍵更新商品分類，省時又省力 💫

2️⃣：預設網店上架日期
方便管理定期上架的新品，或是特定時間開賣的活動商品。

3️⃣：銷售開始時間 & 銷售結束時間
除了上架時間以外，您也可以批量為商品設定銷售時間，靈活掌控促銷節奏！

4️⃣：排除的付款方式 & 排除的送貨方式
針對特殊商品限制付款或送貨方式，避免錯誤訂單，售後更省心。

✍🏻 如何使用「大量更新商品」功能？

前往「商品及分類 > 商品 > 匯入商品 > 大量匯入/更新商品」，依照指示下載範例、編輯商品資訊並上傳檔案 ✅

With the "Bulk Update Products" feature, you can update 500 products instantly with just one Excel file! Four new fields have been added to make your product management more flexible and efficient 🌸

1️⃣ Online Store Categories
Perfect for seasonal sales or promotions! Update product categories in one go and save time 💫

2️⃣ Preset Online Store Publish Date
Easily manage new products or campaign items scheduled for specific publish times.

3️⃣ Product Available Start & End Date
Beyond publish dates, you can also bulk set sales periods for products, giving you flexible control over your promotion schedule!

4️⃣ Exclude Payment & Delivery Options
Restrict specific payment or delivery methods for certain products to prevent order errors and reduce after-sales issues.

✍🏻 How to use the "Bulk Update Products" feature?

Go to [Products & Categories] > [Products] > Import > Bulk Import/Update. Follow the instructions to download the template, edit product information, and upload the file ✅

Shoplytics homepage is now fully upgraded 📣 The new interface features the "Insights" section that highlights key metric changes, along with in-depth "Causes and Solutions" analysis to guide your strategic decisions.

🔮 "Insights" section

Select the "Omni-Channels," "Online Store," or "Retail Store" tab, then adjust the analysis and comparison range to track changes in key metrics.

🧬 Causes and solutions

In the "Online Store" or "Retail Store" insights section, hover over the "Causes and Solutions" icon to quickly understand the key reasons behind metric changes and suggested actions 🔎

🎨 Interface Upgrade
Click View Chart to expand detailed graphs. Key metrics are now clearly prioritized, making it easier to understand insights at a glance!

📌 Remarks

• The "Online Store" and "Retail Store" tabs are only available with stores using the e-Commerce or Retail POS systems.
• Growth rate refers to the relative change in the metric instead of the absolute change. Growth rate = [(Analysis Value − Comparison Value) ÷ Comparison Value] × 100%

Shoplytics 首頁全面升級 📣 不只優化介面，更推出「營運洞察」區塊，聚焦關鍵指標變化，搭配「成因與對策」深度分析，助您掌握商店趨勢，精準制定行動策略。

🔮 營運洞察

點選「全通路／網店／實體店」通路頁籤，再調整分析與比較區間，即可查看商店關鍵指標如何變化。

🧬 成因與對策

在「網店／實體店」營運洞察區塊中，將游標移至「成因與對策」圖示，快速了解指標變化主因及對應的建議方向 🔎

🎨 介面升級

點選「查看圖表」展開詳細圖表，指標間主次關係清晰呈現，讓解讀變得更直覺！

📌 注意事項

• 您必須擁有「網路開店」、「零售 POS」系統才會出現對應的「網店」、「實體店」通路頁籤。
• 成長率為指標的「相對變化值」而非「絕對變化值」，計算公式：成長率 = [(分析區間數值 - 比較區間數值) ÷ 比較區間數值] x 100%。

Good news! FPS now supports online refunds by merchants via the admin. No need for offline back-and-forths! Say hi to faster operations and better shopping experiences powered by SHOPLINE 😎

🚀 Publishing FPS

Merchants with SHOPLINE Payments can go to [Settings] > [Payment Settings], and click "Add". Select FPS as the payment method and publish at once!

For more details, please refer to:

Add Payment Method | SHOPLINE Payments (HK)

🔔 Haven't got SHOPLINE Payments, the ultimate one-stop payment service?
Go to [Settings] > [Payment Settings] and apply NOW! Activate FPS, Apple Pay, WeChat Pay, and more payment methods. Boost your checkout conversions substantially!

🚀 2 steps for online refund

Step 1

Go to Admin > [Order Management] > [Orders] and enter to order to be refunded.

Step 2

Find the "Payment details" section and click "Refund" to initiate a refund 💰
​

📣 Remarks

• FPS only supports returns in full. A transaction fee of $3.5 HKD will be charged for each refund (The original transaction fee is not refundable).
• Refunds are only supported for FPS orders placed on or after 2 July 2025, with a return period of 180 days.

升級快訊！轉數快（FPS）即刻支援店家於後台線上退款，無需再線下與顧客聯絡退款事宜，流程更快更便利！店家的營運效率、顧客的購物體驗，由 SHOPLINE 為您把關 😎

🚀 上架轉數快

已有 SHOPLINE Payments 的店家請前往「設定 > 付款設定」，點按「新增」即可選擇轉數快付款方式，輕鬆上架！

詳細操作方法請參考：

新增付款方法｜SHOPLINE Payments (香港)
​

🔔 還沒有 SHOPLINE Payments 一站式金流服務？請盡快前往「設定 > 付款設定」申請開通，即可支援 FPS、Apple Pay、WeChat Pay，還有更多便利的付款方式，大幅增進結帳轉換率！

🚀 兩步驟線上退款

步驟一

於「後台 > 訂單管理 > 訂單」點入待退款的訂單。

步驟二

找到「付款資料」區塊，點按「線上退款」，即可發起退款 💰
​

📣 注意事項

• 轉數快（FPS）僅支援全額退款，每筆退款收取 3.5 HKD（原交易手續費不退回）。
• 僅支援 2025 年 7 月 2 日後成立之訂單線上退款，並請注意退款期限為 180 天。

To protect your store against the ever-changing cyberattacks, SHOPLINE introduces the Security Center, giving you access to check your security status any time, anywhere!

👨‍⚕️ Steps for cybersecurity check

1. Go to Admin > [Settings] > [Permission & Security].
2. Find the "Security Assessment" section.
3. Click the "Security Center" hyperlink, or the "Go to Security Center" button at the top right corner.

🚥 Cybersecurity status

There are three cybersecurity statuses: weak, moderate, and strong.

The system evaluates your cybersecurity status based on the following four categories. A check mark indicates completion.

• Authentication and Access Control
• Data Protection and Privacy
• Cyberattack Protection
• Store Self-Check

🏅 SHOPLINE cybersecurity qualification

SHOPLINE has obtained multiple cybersecurity qualifications and has enabled multiple cybersecurity protection specifications, ensuring the benefits of merchants and customers.

為維護商店資訊安全，應對日新月異的網路攻擊與威脅，SHOPLINE 推出「安全中心」功能，讓您可以隨時隨地進行自主資安健檢，高效防駭每一刻！

👨‍⚕️ 免費資安健檢路徑

1. 前往 SHOPLINE 商店後台「設定 > 管理員及安全設定」。
2. 找到「安全評估」區塊。
3. 點選文案內的「安全中心」連結，或右上角藍色框框「前往安全中心」。

🚥 資安狀態說明

商店資安狀態共有薄弱、尚可、穩健三種層級。

系統以四大資安設定細項作為判斷依據，打勾圖示即已完成：

• 身份驗證與訪問機制
• 資料保護與隱私
• 網路攻擊防護
• 商店自我檢查

🏅 SHOPLINE 資安認證

已獲得多種資訊安全資格認證，並預設啟用多項資安保護規範，保障商店／顧客權益、與您並肩防駭。