SHOPLINE News Center

To save you time and automate your customer retention efforts, we've added two new member-related notifications to Custom Notifications:

• Points Expiration Notification: Remind members that their points are soon to expire. You can schedule this alert to be sent at a specific hour between 1 and 30 days before the expiration date.
• Membership Downgrade Notification: Remind members they haven't met the spending threshold to renew their current tier. You can schedule this alert to be sent at a specific hour between 1 and 30 days before their membership expires.

📮 How to send Member-related notifications?

1. Go to [Settings] > [Custom Notification] and select the "Member" tab.
2. Choose the notification type you want to send and click Edit.
3. You can use the message template, customize your own content, or insert system variables.
4. Set up the notification send time and method.
5. Preview the message, then click Save.

⚠️ Remarks

• Marketing Emails: Only sent to members who have provided an email address and opted in to receive emails.
• Marketing SMS: Only sent to members who have provided a mobile number and opted in to SMS marketing. Sending SMS notifications will incur a fee.
• Please note that membership notification triggers and applicable subscription plans may vary by notification type.

If you have any questions, please reach out to our Online Merchant Success Team.

Say goodbye to low-effort reviews! You can now set specific word counts, image requirements, and time limits for customers to qualify for product review rewards. Before you begin, make sure to:

• Enable the "Product Review Reward" toggle.
• Select a reward type and validity period.
• Set up your reward qualifying criteria.

📍 Criteria 1. Word count requirement

Set a minimum word count for customers to qualify for the reward. If selected, enter a value between 1 and 2000.

📍 Criteria 2. Review time range limit

Set a time limit for customers to submit reviews to qualify for the reward. If you select "Within the specific days of order completion", please enter a value between 1 and 180. Day 1 starts the day after the order is marked as "Completed".

📍 Criteria 3. Image requirement

Require customers to include images to qualify for the reward. If you select "At least one image required", you must also enable the Publish/Upload Product Review Media toggle, or this setting will not take effect.

Remarks ⚠️

• This feature is only available for stores that own the CRM - Credits or the Rewards & Store Credits Loyalty Program (HK) module.
• The Product Review Reward applies to the entire order. Customers will receive the reward after completing reviews for all items, provided every review meets the reward criteria.

If you have any questions, please reach out to our Online Merchant Success Team for assistance.

向無效評價說不，快為您的商品評價獎賞設定字數、圖片及評價時間範圍限制吧！在這之前請先：

1. 啟用發送評價獎賞按鈕
2. 選擇獎賞類型及有效期限
3. 開始設定獎賞門檻

📍 關卡一：字數限制

您可於此設定顧客評價內容的最低字數，達標者方可獲得獎賞；指定字數最高上限為 2000 字。

📍 關卡二：評價時間範圍限制

您可於此設定顧客上傳評價的時間範圍，達標者方可獲得獎賞；訂單轉為已完成的隔天起算第 1 天，指定天數最高上限為 180 天。

📍 關卡三：圖片限制

您可於此設定顧客評價內容是否需附帶圖片，達標者方可獲得獎賞；如需上傳圖片，請先啟用「顯示／上傳商品圖片」按鈕。

注意事項 ⚠️

• 此功能僅支援擁有「熟客回饋與集客優惠／熟客回饋優惠」模組的商店。

• 評價獎賞以整筆訂單為單位；顧客必須完成訂單內的所有商品評價，且所有商品評價皆符合獎賞限制者，方可獲得一筆評價獎賞。

若您有任何問題，歡迎隨時諮詢線上顧問，謝謝！

Building a customer group requires clear filtering conditions. Knowing the filtering rules upfront saves you time and effort when setting up targeted campaigns. Let's take a quick look at how to set up the "Customer Name" filter correctly.

📚 Create a customer group

1. Go to SHOPLINE Admin > [Customer Management] > [Customer Group].
2. Click Create group.
3. Enter the customer group name.
4. Select the filter you want to include and exclude for this group.
5. Set up the "Group update method" and click Save.

🤖 Customer name filtering rules

This filter requires an exact keyword match and is not case-sensitive. You can search for up to 25 customer names at a time.

For more information regarding customer groups, please refer to the following articles:

• Create Customer Group
• Customer Group Management
• Customer Group Analytics
• Smart RFIM Grouping

使用顧客分群分眾行銷時，少不了「篩選條件」的輔助，了解系統篩選規則有助於提升工作效率、事半功倍；從認識「顧客姓名」開始入手！

📚 如何建立顧客分群

1. 前往商店後台「顧客管理 > 顧客分群」
2. 點選右上角「建立分群」
3. 輸入「分群名稱」
4. 設定該分群「包含／排除」的顧客篩選條件
5. 選擇分群更新方式並儲存即可

🤖 顧客姓名篩選規則

僅支援輸入完全匹配的關鍵字精準搜尋，且單次最多以 25 個顧客姓名為限，大小寫不拘。

若您想了解更多顧客分群資訊，請參考：

• 建立顧客分群
• 管理顧客分群
• 顧客分群數據分析
• 智慧 RFIM 分群

Shoplytics has leveled up! We've introduced the "Online Store" tab within the "Sales Overview" and "Order Overview" pages, featuring a new sales distribution section. Analyzing your channel performance just got easier and more precise 🚀

📝 Switch online store tabs

In the SHOPLINE Admin, go to [Reports & Analytics] > [Shoplytics]. From the left-hand menu, go to [Sales] > [Sales Overview] or [Orders] > [Order Overview]. You can switch between tabs to view detailed data for each online store sales method.

Each online store tab displays only the data collected from that specific sales method. Available tabs vary by plan and may include:

• Online Store - All Online Store
• Online Store - Storefront
• Online Store - One-Page Store
• Online Store - Express Checkout Page
• Online Store - Shopper App
• Online Store - Manual Order
• Online Store - Livestream
• Online Store - Instant Message
• Online Store - Social Post Selling

📈 Sales and orders by sales method

The "Online Store - All Online Stores" tab now features the "Sales by Sales Method" and "Orders by Sales Method" data sections. Click the icons to switch between "GMV vs. Total Sales" and "Pie chart vs. Line chart" views to compare the performance of each online store sales method.

➡️ Go to feature page

Click Go to feature page to open the feature page for the selected sales method. To jump back to Shoplytics, click Go to sales distribution 🙌

⚠️ Remarks

• Switching online store tabs is currently available only on the "Sales Overview" and "Order Overview" pages. Meanwhile, the retail store tab switching applies to all Shoplytics pages that already support store switching.
• "Export reports" now only exports data from the current view. For example, when on the "Online Store - Social Post Selling" tab, the exported report will only contain that specific channel's data. You must switch tabs to export data for other channels.

If you have any questions, please reach out to our Online Merchant Success Team for assistance!

Shoplytics 分析功能再進化！為助您快速整合不同通路的銷售表現，「網店子通路」頁籤在「營業額總覽、訂單總覽」全新登場，並新增銷售方式分佈區塊，讓您輕鬆比對數據成效，營運決策更精準 🚀

📝 切換網店子通路

在 SHOPLINE 管理後台中，前往「報表及分析 > Shoplytics 數據分析中心」，在「營業額 > 營業額總覽」或「訂單 > 訂單總覽」頁面，可一鍵切換網店中更細部的子通路頁籤。

每個頁籤僅顯示該通路收集到的數據，實際顯示的網店子通路將依據您開通的方案有所差異，可能顯示的項目如下：

• 網店 - 全部網店
• 網店 - 前台購物網站
• 網店 - 獨立分潤賣場
• 網店 - 一頁商店
• 網店 - Shopper App
• 網店 - 後台創建訂單
• 網店 - 直播
• 網店 - 社群訊息
• 網店 - 貼文銷售

📈 銷售方式分佈區塊

「網店 - 全部網店」頁籤新增「業績銷售方式分佈」、「訂單銷售方式分佈」資料區塊，點選圖示可切換「成交總額／總營業額」及「圓餅圖／折線圖」，輕鬆比較各個網店子通路成效。

➡️ 前往功能頁面

點選「前往功能頁面」將開啟子通路的後台功能頁面，點選「前往銷售分佈」則回到 Shoplytics 頁面，操作更直覺 🙌

⚠️ 注意事項

• 網店子通路功能目前僅支援「營業額總覽、訂單總覽」頁面；實體店切換分店頁籤的調整，適用於 Shoplytics 中原本支援切換分店的頁面。
• 「匯出報表」將調整為僅匯出目前查看的頁面資料。例如：目前頁籤為「網店 - 貼文銷售」，匯出資料僅會匯出該通路的資料。如需匯出其他項目，請先切換分頁。

若您有任何問題，歡迎隨時諮詢線上顧問，謝謝！

SmartPush has introduced Two-Factor Authentication (2FA) and Password Expiration!

These features help prevent unauthorized access and ensure your credentials stay up to date, strengthening overall account security.

🔑 Two-Factor Authentication (2FA)

1. Go to SmartPush Admin > [Account & security].
2. Click Enable two-step verification.
3. Select "Authenticator app" or "Email" as your verification method.
4. Complete the verification to enable the feature.

Once enabled, an additional verification code will be required when logging in, adding an extra layer of protection to your account.

⏳ Password Expiration

1. Go to [Account & security] > [Account Information] and click Change account password.

2. Click the "Lock" icon and enable the "Password Expiration" feature in the pop-up window.

Once enabled, you will receive regular reminders via email and in the admin panel. Update your password according to the requirements before expiration to maintain your account security ✅

SmartPush 新增「雙重驗證」與 「密碼有效期限」功能，不僅有效阻擋未經授權的登入，還會定期提醒更新密碼，助您降低帳戶被盜用的風險，共同保護帳號安全！

🔑 雙重驗證

前往 SmartPush 後台「右上角帳戶名稱 > 帳號與安全管理 > 啟用雙重驗證」，選擇以應用程式或電郵接收驗證碼，完成驗證即可啟用。

啟用後，登入時除了驗證帳號及密碼，還需要輸入驗證碼，多一層額外防護更安全。

⏳ 密碼有效期限

Step 1. 前往 SmartPush 後台「右上角帳戶名稱 > 帳號與安全管理 > 帳戶資訊」，點選「修改帳號密碼」。

Step 2. 點選「鎖頭」圖示，在彈窗中啟用「密碼有效期限」設定。

啟用後，系統將定期透過電子郵件與後台發送提醒。只要在到期前依照密碼設定規則更新密碼，就能維持帳號的安全性 ✅

Shopper App v1.20 brings major upgrades across navigation flows, homepage design, and customer tracking! With the new Smart Link and Meta Pixel integration, your app will look better & sell better ✌🏻

Check out the highlights:

• Upgraded Smart Link
  With the new landing page options, customers can open the app directly from links, reducing unnecessary redirects for a smoother shopping experience ❤️‍🔥

• Meta Pixel Integration
  ​Track customer behavior with Meta Pixel to measure ad performance and refine your strategy 📘

• Improved Mall Template
  We've added the new Collapse Paragraph, Category Tab, and Countdown elements, along with improvements to existing elements.

• Better Shopping Experience
  Sold-out products will be automatically sorted to the end, keeping available items more visible ✨

🚨 Remarks

1. Blogs, Sales Combo, Instagram, Subscriptions, and Custom Liquid are currently not supported for the Mall Template.
2. Meta Pixel currently supports tracking on native app pages and order confirmation pages only. Online store and external webpage tracking is not yet available.