SHOPLINE News Center

To provide more accurate customer purchase data, "POS return orders" will now be excluded from the "Order Count" in the customer list. This update allows you to track actual customer purchase behavior, making customer group creation and data analysis even more precise!

🔍 View Customer Order Counts

Go to SHOPLINE Admin > [Customer Management] > [Customers]. In the "Customer List" section, you can find the "Order Count" column to view the total number of orders for each customer.

After the update, the system will automatically exclude POS return orders regardless of their order status (including previously created orders). You can then review your updated order counts.

💡 Learn More

• POS exchange orders (with positive or negative amounts) will still be included in the customer order count.
• To learn more about filtering customers by purchase behavior, please refer to: Create Customer Group - General Filter.

Questions? Feel free to contact our Online Merchant Success Team. Thank you!

為提供您更準確的顧客消費數據，即日起顧客列表的「訂單數」將不再計入「POS 退貨單」，助您掌握真實的顧客消費狀況，建立顧客分群、數據分析更精準！

🔍 查看顧客訂單數

前往 SHOPLINE 商店後台「顧客管理 > 顧客」，在「顧客列表」區塊找到「訂單數」欄位，可查看每位顧客消費的訂單總數量。

更新後，系統將自動排除所有訂單狀態的「POS 退貨單」（包含先前已成立的訂單），您可以重新核對更新後的訂單數量。

💡 補充資訊

• 金額為正或為負的「 POS 換貨單」仍然會計入顧客訂單數。
• 若您想了解如何以消費行為篩選特定顧客，請參考：顧客分群篩選條件。

若您有任何問題，歡迎隨時諮詢線上顧問，謝謝！

SHOPLINE's new "Advanced Menu" feature is here! With versatile layouts and flexible multi-level settings, you can now create customized quick navigation. Build a more intuitive and eye-catching storefront experience in just a few clicks!

🎨 Step 1. Create or apply advanced menu

Go to SHOPLINE Admin > [Online Store Design] > [Menu Navigation], and click Create advanced menu. Once created, you can "Apply" or "Edit" the menu design.

🎨 Step 2. Select a layout in Menu Builder

Click Edit to enter the Menu Builder. You can choose from 4 advanced menu layouts based on your store's needs:

• Expand hierarchically - Image with Text List
• Expand all - Text-Only List
• Expand all - Image with Text List
• Expand all - Text-Only & Image with Text List

🎨 Step 3. Edit menu settings and save the design

Hover the cursor over an L1 menu to find the "Edit", "Add Submenu", and "Delete" icons. Click the "+" icon to add L2 and L3 submenus accordingly.

Ensure you save all the settings for each menu. Then, click Preview Page > Publish.

🚨 Remarks

• Menu level limits: You can add up to 8 L1 menus, 12 L2 menus, and 10 L3 menus.
• This feature is only supported for Ultra Chic, Kingsman, Varm, and Philia store themes. Each store can create up to one advanced menu.
• If you enable "Display image on desktop/mobile" but do not upload any images, the system will display a default image.

Questions? Feel free to contact our Online Merchant Success Team. Thank you!

SHOPLINE 全新「進階目錄」功能正式登場！透過多樣的目錄版型與細緻的分層設定，您可以自由組合商店專屬的快捷索引，一鍵打造更直覺、更吸睛的網店導覽！

🎨 步驟一：新增／套用進階目錄

前往商店後台「網店設計 > 網店目錄」，點選「新增進階目錄」。新增後，則可「套用」或「編輯」設計。

🎨 步驟二：於 Menu Builder 選擇佈局樣式

點選「編輯」進入 Menu Builder ，可依照網店需求選擇欲新增的進階目錄佈局樣式，共分為四種：

• 逐層展開 - 圖文清單
• 全層展開 - 純文字清單
• 全層展開 - 圖文清單
• 全層展開 - 純文字 + 圖文清單

🎨 步驟三：編輯各層目錄設定並儲存設計

將游標移至 L1 目錄元件上方，即可進行「編輯／新增子目錄／刪除」；點選「 + 」圖示可依序新增 L2 與 L3 子目錄。

確認所有樣式設定皆已「儲存」後，即可點選「預覽商店 > 發佈」。

🚨 注意事項

• 目錄層級數量上限：L1 最多新增 8 個、L2 最多 新增 12 個、L3 最多新增 10 個。
• 僅支援 Ultra Chic / Kingsman / Varm / Philia 商店版型，且每間商店最多新增 1 個進階目錄。
• 若您有開啟「於桌機／手機顯示圖片」按鈕但未上傳圖片，系統將顯示預設圖片。

若您有任何問題，歡迎隨時諮詢線上顧問，謝謝！

您在 SHOPLINE Live 新增的直播或重播影片，現在可以直接展示在 Shopper App，讓顧客用手機／平板輕鬆觀看！有效曝光直播商品，抓住每一次銷售機會 👏🏻

📺 SHOPLINE Live 設定步驟

1 .前往「社交電商 > SHOPLINE Live」新增直播。

2. 選擇「SHOPLINE」直播渠道，完成相關設定。

3. 開始直播後，點選「Shopper App 直播」按鈕，開啟「將直播展示在 Shopper App」功能 ✅

📱Shopper App 設定步驟

1. 前往「Shopper App 管理 > App 設計 > Simple 版型」，進入 App 頁面編輯器。

2. 點選左側元件庫的「直播懸浮元件」進行設定。

⚠️ 注意事項

• Shopper App 平台版本須更新至 v1.16 及以上才可使用此功能。
• 「直播懸浮元件」及「懸浮元件」不可同時開啟。
• 僅「SHOPLINE」直播渠道支援同步展示至 Shopper App。

Your SHOPLINE livestreams and replays can now be displayed directly in the Shopper App, allowing customers to easily watch on their phones or tablets!

Showcase your products in real time and capture every sales opportunity 👏🏻

📺 SHOPLINE Live setup

1. Go to [Social Commerce] > [SHOPLINE Live] to create a livestream.

2. Select the "SHOPLINE" broadcast channel and complete the required setup.

3. Once the livestream starts, click Shopper App Live and enable the "Display the livestream on your Shopper App" toggle ✅

📱Shopper App setup

1. Go to [Shopper App Management] > [App Design] > [Simple Template] and click Set up to enter the app page editor.

2. Click Live Floating Action Button in the left panel to set up.

⚠️ Remarks

• The Shopper App platform version must be updated to v1.16 or above to use this feature.
• "Live Floating Action Button" and "Floating Action Button" cannot be enabled at the same time.
• This feature is only available for the "SHOPLINE" broadcast channel.

SmartPush 更新亮點一次看！收藏素材靈活升級，全新推出送達能力的數據分析，助您提升行銷效率，讓設計更輕鬆、數據分析更完整 📮

🌼 收藏素材升級

解放編輯器的頁首、頁尾固定位置限制，所有區段皆能上下移動與收藏，「訂閱」區塊也支援收藏，設計更彈性！

➡️ 複習如何收藏素材

📊 送達能力分析

數據儀表板頁面新增送達能力區塊，即時觀測送達率、退訂率等關鍵指標，掌握寄信表現，維持良好域名信譽。
📣 僅支援使用「獨立域名」發送電子郵件的數據。

➡️ 查看送達能力細節

See what’s new in SmartPush! Enjoy more flexible "Universal Content" and brand-new email deliverability analytics. Design with ease and gain clear insights into delivery performance 📮

🌼 Universal Content

Break free from the limitations of fixed headers and footers. All sections can now be freely reordered and saved. The "Manage subscriptions" block also supports saving, giving you greater flexibility when designing emails.

➡️ Review Universal Content

📊 Email Deliverability Module

Now available in the Data Dashboard, helping you track key metrics such as delivery rate and unsubscribe rate. Gain better visibility into email performance while maintaining a healthy sending domain.

📣 Available only for emails sent via a Custom Brand Domain.

➡️ Understand Data Dashboard

Ready to embrace a new experience? Shopper App has been fully upgraded, making your products and campaigns more flexible and engaging than ever!

Check out what's new in this update ✨

• Display up to 3 "Pop-up Ads" at once
  ​Set different launch times for each pop-up to seize every sales opportunity!

• Support QR code product redemption
  Customers can now view QRedeem (TW) and O2O (HK) orders right in the app and scan the QR codes for quick redemption ✅

• Custom cover images for "Video Element"
  Say goodbye to blurry covers and grab your customers' attention at first glance 🦋

• Show available promotions on product detail pages
  Encourage purchases and drive conversions!

• Optimized the "App Download Gift" feature
  Improved trigger timing for the pop-up and floating icon, plus refined redemption logic for a smoother experience.

• Improved store information display
  Images on the Store Information and Store Detail pages now render fully to enhance brand professionalism 🔍

• Upgraded Android technical
  Updated the API version to support 16K page size and meet the latest Google Play requirements.

準備好迎接新體驗了嗎？Shopper App 多項功能全面優化，讓您的商品與活動展示更靈活、更吸引人！往下看本次更新亮點 ✨

• 一次展示 3 個「彈窗廣告」
  可分別設定不同的上架時間，抓住每個銷售時機！

• 支援 QR Code 商品兌換
  訂單頁面新增顯示 QRedeem（台灣）、O2O（香港）訂單，顧客可直接使用 Shopper App 開啟 QR Code 進行兌換 ✅

• 「影片元件」自訂封面圖
  告別模糊封面，第一眼就抓住顧客目光 🦋

• 商品詳情頁顯示適用優惠
  吸引顧客使用優惠購買，提升下單轉換率！

• 優化「App 下載禮」功能
  優化下載禮彈窗及懸浮圖標的出現時機，完善下載禮領取成功邏輯。

• 門市資訊顯示更完整
  確保門市資訊頁及詳情頁的圖片完整呈現，提升品牌專業度 🔍

• Android 技術升級
  更新 API 版本，支援 16K 頁面大小，以符合 Google Play 最新政策規定。