誰說促銷、利潤只能二選一？您還可以靈活運用「網店購物金折抵」開關，在促銷檔期間停用折抵購物金功能，即刻實現利潤最大化 🤭

𝟭. 請先前往商店後台「顧客管理 > 商店購物金」，啟用「商店購物金總開關」，方可調整網店購物金折抵項目。

𝟮. 系統預設開啟「網店購物金折抵」開關，即支援折抵購物金。可自訂的折抵細項包含：

• 購物金折抵條件與上限
• 允許顧客自訂折抵金額
• 排除不適用折扣商品

🔔 注意事項

𝟭. 「網店購物金折抵」開關影響的訂單範圍，包含以下途徑建立的訂單：

• 商店後台新增訂單
• 商店前台顧客下單
• 訊息中心建立訂單
• SHOPLINE Live 直播訂單
• 社交貼文銷售訂單

𝟮. 此開關支援與下列功能合併使用：

• 商品屬性分層結帳
• 快速結帳
• 一頁商店
• 獨立分潤賣場

Why choose between promotions and profits when you can have both? With the "Online Store Credit Redemption" toggle, you can still run exciting promotions while disabling credit redemptions to keep your profits at their peak 🤭

𝟭. Go to SHOPLINE Admin > [Customer Management] > [Store Credits], enable the "Store Credits Toggle", and begin configuring the rules for applying store credits.

𝟮. The "Online Store Credit Redemption" toggle is enabled by default, allowing credits to be applied during checkout. You can also further configure:

• Apply credit condition & redemption limit
• Allow customers to determine applied amount
• Exclude "Products Not Applicable to Discounts"

🔔 Remarks

𝟭. The "Online Store Credit Redemption" toggle applies to:

• Orders created in the Admin
• Orders placed on the storefront
• Manual order in Message Center
• SHOPLINE Live orders
• Social Post Selling orders

𝟮. The "Online Store Credit Redemption" toggle can be used in tandem with the following features:

• Multi-Attribute Products Order Checkout
• Fast Checkout
• Express Checkout Page
• One-Page Store

Exciting News! "Product set" now covers more features across livestream and social commerce backstage 😎

Get started now and make the most of this new feature to maximize your event sales! 🤑

⚠️ This feature is available for merchants who use the "Social Commerce" system and own the "Store Management" or "Advance Store Management Tools" module.

🗣 Where can you select a product set?

You can select "Product Set" when editing a customer's cart or manually creating an order in the following:

• Shop Message tab in Message Center
• Instant Message tab in Message Center
• Comment Management tab in SHOPLINE Live
• Message Management tab in Social Post Selling

✅ How to add product set to the livestream

⚠️ Currently, the product set is only supported in Facebook Live and SHOPLINE Live synced to Facebook Page.

1. In the SHOPLINE Admin, go to [Social Commerce] > [SHOPLINE Live] and enter a Facebook Live backstage.
2. Click Add live products and select "Select Live Product Set".
3. Add the product set.
4. Set the keywords for the product set.

Customers can leave a keyword on the livestream and the respective product set will be added to their carts.

✨ Set keywords for product set

1. In the SHOPLINE Admin, go to [Social Commerce] > [Product keywords].
2. Click Add > Select Product Set.
3. Add the product set.
4. Set the keywords for the product set.

Once you set a keyword for a product set, the system will automatically apply it to that product set for future livestreams, so you won't have to set it up again.

相信您一定對「組合商品」不陌生！現在，組合商品擴大支援範圍囉，部分直播、社群後台都適用 😎

事不宜遲，一起動手試試新功能，為接下來的節慶檔期佈局，一舉衝高業績 🤑

⚠️ 此功能適用「社群購物」系統，且同時擁有「商店管理」或「進階商店與訂單管理」模組的店家。

🗣 哪些管道支援選取組合商品

透過以下管道編輯顧客購物車，或為顧客建立訂單時，可選擇「組合商品」。

• 訊息中心官網訊息
• 訊息中心社群訊息
• 直播間留言管理
• 貼文銷售留言管理

✅ 如何將組合商品加入直播間

⚠️ 目前僅支援「Facebook 直播」及「SHOPLINE 獨立直播間同步 Facebook 粉專開播」銷售組合商品。

1. 前往「商店後台 > 社交電商 > SHOPLINE Live」點入 Facebook 直播間。
2. 點按「添加直播商品」按鈕，選擇直播組合商品。
3. 加入組合商品。
4. 設定組合商品關鍵字。

顧客於直播間傳送關鍵字，即可將對應的組合商品加入購物車！

✨ 如何設定組合商品關鍵字

1. 前往「商店後台 > 社交電商 > 商品關鍵字」頁面。
2. 點按「新增 > 選擇組合商品」按鈕。
3. 加入組合商品。
4. 設定組合商品關鍵字。

成功建立關鍵字資料後，往後開播，便無須再次設定該組合商品的關鍵字，系統將自動套用您建立的資料。

SHOPLINE OMO upgraded! Introducing "Subscription Reward" under Member Profile Completion Reward—offer credits or points to encourage members to subscribe to your promo messages. Seamlessly connect online and offline traffic!

𝟭. In the Admin, go to [Settings] > [Customer Settings]. Switch on the toggle for "Member Profile Completion Reward".

𝟮. Find "Reward criteria" > "Subscribe to specified promotion notification", and check the subscription channels you want (multiple selections allowed).

𝟯. Select the reward type and notification type (multiple selections are allowed). Once done, click Update to save the changes.

• Reward Type: Credits, Member points, Coupons
• Notification Type: Email, SMS (SMS fee will be charged monthly)

🔔 Remarks

• Each member is entitled to receive the reward once. Even if the reward conditions are updated or the feature is restarted, members who have already received the rewards cannot receive them again.
• If you select LINE, Facebook Messenger, or WhatsApp, please ensure you have successfully connected to the channel.
• This feature is only applicable to customers who have already registered but have not subscribed to promotions. It does NOT apply to those who fill in the information at the time of registration.
• If you have set rewards for profile completion & promotion notification, members must complete these two tasks (profile completion and promo subscription) to earn rewards.

• Before selecting credits/ points/ coupons, please consider the limitations in the FAQ.

SHOPLINE 虛實整合再出招，跨通路的會員資料獎賞功能新增「訂閱獎賞」，藉由發送購物金等優惠，吸引會員訂閱宣傳資訊，線上、線下流量一手掌握！

𝟭. 前往商店後台「設定 > 顧客設定」，啟用「會員資料獎賞」功能。

𝟮. 找到「獎賞發送條件 > 訂閱指定優惠宣傳」欄位，勾選您指定的訂閱管道（可複選）。

𝟯. 選擇發放的獎賞類型及通知方式（皆可複選），完成後儲存設定即可。

• 獎賞類型：購物金、會員點數、優惠券
• 通知類型：電郵、簡訊（每月收取簡訊費）

🔔 注意事項

• 同一會員僅限領取一次獎賞，即使獎賞條件異動或功能重啟，已領取過的會員仍無法再次獲得。
• 如勾選 LINE、Facebook Messenger、WhatsApp，請務必確認已成功連接該平台。
• 此功能適用於「已註冊，但未訂閱優惠宣傳」的操作情境，不包含註冊當下訂閱。
• 若您有設定補填資料獎賞，會員需完成兩項指定任務（補填資料 + 訂閱宣傳）方可獲得獎賞。
• 選擇發送商店購物金／會員點數／優惠券前，請務必閱讀 FAQ 中的相關限制。

Easily secure specific pages with the Password Protection app! Set access passwords for VIP-exclusive stores or pages under construction, making store management more secure and flexible 🧰✨

🙋🏻‍♂️ Install the app

Step 1. Go to [Apps] > [Apps Store], find "Password Protection", and click Free trial.

Step 2. Go to [Apps] > [My Apps], open the app settings page, and activate the app script ✅

🔢 Set up password protection

Open the Password Protection app, set the password, valid period, and applied pages, then save the settings.

⚠️ Remarks

• To continue using the Password Protection app, please purchase the full version within the 14-day trial period.
• Currently, this app only supports three theme templates: Ultra Chic, Kingsman, and Varm.

使用商店密碼保護 App 輕鬆加密特定頁面！您可以為 VIP 的專屬賣場設定通關密碼，或鎖定建置中的網店頁面，是經營網店不可或缺的好工具 🧰✨

🙋🏻‍♂️ App 安裝步驟

Step1：前往擴充功能商店，找到「商店密碼保護」，點選「免費試用」。

Step2：前往「擴充功能 > 我的擴充功能」，進入 App 設定頁面，啟用 App 腳本 ✅

🔢 密碼保護設定

開啟商店密碼保護 App，設定密碼、有效期間以及套用頁面，儲存啟用後即完成。

⚠️ 注意事項

• 若要保留商店密碼保護 App，請於試用期 14 天內購買正式版功能。
• 目前僅支援於以下三種版型使用：Ultra Chic、Kingsman、Varm。

Managing messages just got easier with the Message Center! The new "Delete Message" feature lets you effortlessly remove sensitive customer data or unnecessary messages, keeping your conversation records organized. 😎

✅ How to delete messages in Message Center?

Step 1. Go to SHOPLINE Admin > [Social Commerce] > [Message Center] and click the "Shop Message" or "Instant Message" tab.

Step 2. Enter the customer's conversation and hover your cursor over the message you want to delete. A "trash bin" icon will appear.

Step 3. Click on the icon, and a confirmation message will appear. Once deleted, the message will no longer be visible in the conversation.

📍 Remarks

• You can delete messages sent by merchants and customers.
• If the "delete message" feature is not available, please go to [Settings] > [Permission & Security] and edit the permissions for staff members. In the "Message Center" tab, check the box for "Delete Message" and click Update.
• When you reply to "Shop Message" or "Order Message", the system will automatically send the customer an email or SMS notification. Deleting the reply from the Message Center will not affect any emails or SMS messages the customer has already received.
• Even if you delete an "Instant Message" from the Message Center, the customer can still view the full conversation history on the social platform.

訊息中心協助您一站式高效管理訊息，但部分訊息可能包含顧客私人資料不適合長期留存，該如何處理？快用「刪除訊息」功能，更彈性且輕鬆整理顧客來訊！😎

✅ 如何於訊息中心刪除訊息？

Step 1：前往「商店後台 > 社交電商 > 訊息中心」點按「官網訊息」或「社群訊息」頁面。

Step 2：點入顧客對話，將游標移至要刪除的訊息旁，會顯示「垃圾桶」圖示。

Step 3：點按圖示，會再次向您確認是否刪除訊息。刪除後訊息將不再顯示於對話框內。

📍 注意事項

• 支援刪除顧客及店家訊息。
• 若管理員無法執行刪除訊息操作，請至「設定 > 管理員及安全設定」編輯管理員權限，在「訊息中心」頁籤勾選「刪除訊息」後，點按「更新」即可。
• 當您回覆「網店訊息」或「訂單訊息」時，系統會自動發送電郵或簡訊通知顧客。若您後續從訊息中心刪除該則回覆，並不會影響顧客過去收到的電郵或簡訊。
• 即便您從訊息中心刪除「社群訊息」，顧客仍可透過社群平台查閱最完整的對話紀錄。