Retain loyal customers and attract new ones with SmartPush's "Lifecycle model diagram." Also, explore our updated segments and email designs for more! 👇🏻
📍 Customer lifecycle model diagram
Go to SmartPush Admin > [Contacts] > [Customer Lifecycle]. Customers are categorized into 7 stages based on behavior, values, and engagement:
You can now conduct personalized marketing for specific users! Check this article for details. ✨
✅ Boost precision with new filters!
Segment filter conditions added 3 metrics: Page visit, Product visit, Last visit time. Make your targeting better than ever!
✅ Customize the email footer text
Now, you can edit the "Address and subscription information" at the bottom of the email. Enhance user experience with a flexible message! 💬
❗️ Remarks
想要有效留住忠實顧客、吸引潛在買家?SmartPush「生命週期模型圖」幫您自動劃分顧客群!同時更新分眾群組、電郵設計,一起往下探索新功能 👇🏻
📍 顧客生命週期模型圖
至 SmartPush 後台 > 「聯絡人 > 顧客生命週期管理」查看。系統依據行為、價值、活躍度將顧客劃分為以下 7 個階段:
您可以針對特定用戶進行個性化行銷!詳情請參考此篇 FAQ ✨
✅ 功能優化 1:篩選條件新增「活躍行為」
分眾群組新增「頁面訪問、商品訪問、訪問時間」三個指標,篩選出更精準的用戶!
✅ 功能優化 2:自由設定電郵的頁尾文字
電郵底部「地址和訂閱訊息」支援店家自行編輯,用靈活的文案優化用戶體驗 💬
❗️ 注意事項
Say goodbye to default fixed time! Now, you can customize the sending time of certain "Custom Notifications" to fit your store/customer needs. 🫶🏻
📝 Which notifications can be customized?
💡 How to set up?
step 1. Go to Admin > [Settings] > [Custom Notification] and click Edit.
step 2. Select the time from the dropdown menu under the "Details" Section, then click Save at the top right corner.
📌 Remarks
不再受預設時間限制!現在,您可以依照商店 / 顧客的需求,自由調整部分「自訂訊息內容」的發送時機 🫶🏻
📝 哪些訊息可以自訂發送時機?
💡 如何設定?
step 1:前往後台「設定 > 自訂訊息內容」,點選「編輯」進入設定頁面。
step 2:於右側「發送時機」下拉選單中選擇時間,點選右上角「儲存」按鈕。
📌 注意事項
Upgrade highlights:
🎯 Upgrade benefits
✔ Avoid multiple account creation from the same customer for better customer management.
✔ Clear overview of binding status between store customers and their social accounts.
✔ Precise social information for enhanced marketing and remarketing.
✅ Improved Customer Details page in Admin
Go to [Customer Management] > [Customers], and you will see the following information about a customer:
👑 New filter conditions and report fields
👤 Optimized Member Page in the storefront
Customers can go to [Member Center] > [Profile] > [Subscription] to modify the subscription status for Promotion and Order notifications.
🛎 Remarks
此次優化主要包含兩個部分:
🎯 此次優化帶來的好處有∙∙∙
✔ 避免同一網店顧客建立多組帳號,提升會員經營成效。
✔ 一手掌握網店顧客與各社群帳號的綁定關係。
✔ 利用準確的社群資料進一步精準導購、再行銷。
✅ 升級後台顧客資訊欄位
前往「顧客管理 > 顧客」查閱任一顧客,可獲取以下資訊:
👑 新增社群資料篩選條件、報表欄位
👤 優化前台會員中心個人資訊
顧客可在「會員中心 > 個人資訊 > 訂閱」區塊,選擇是否接受各管道「優惠宣傳」及「訂單通知」。
🛎 注意事項
On May 9, 2024, Facebook's Chat Plugin will no longer be available. If your store has been using this feature, don't worry! SHOPLINE has prepared a new customer interaction tool for you! 😎
📍 How will this affect your store?
SHOPLINE will simultaneously remove the "Customer negotiation plug-in" feature under [Channel Integration] > [Facebook] > [Online Store Application], as well as the Messenger chat window on the storefront.
🔧 Try out our exclusive feature!
If your store has purchased the "Social Commerce" plan, you can use the "Chat Widget" extension from SHOPLINE! Customers can interact with you in real-time through various social channels ✨
⛔️ Remarks
自 2024 年 5 月 9 日起,Facebook 停止提供「洽談外掛程式」服務。若您的商店有串接此功能也請別擔心!SHOPLINE 已貼心為您備妥新的顧客互動工具 😎
📍 影響範圍
SHOPLINE 將同步移除商店後台「第三方服務 > Facebook > 網店應用」中的「顧客洽談外掛程式」功能,顧客將無法透過商店前台的 Messenger 聊天視窗發送訊息給您。
🔧 不妨試試 SHOPLINE 專屬功能!
若您的商店有購買「社群購物」方案,建議使用 SHOPLINE「聊天小工具」擴充功能,讓顧客可透過各社交管道即時與您互動 ✨
⛔️ 注意事項
SHOPLINE 全新推出「黑貓快速到店」物流服務,一起來了解它令人怦然心動的配送優勢 💟
三步驟申請開通,您輕鬆出貨、收貨的最佳選擇!
📌 注意事項
Customize "Member Profile Completion Reward" to choose whether to send email/SMS notifications when rewarding. Attract customers now to boost orders! 📣
Step 1:Select reward type & enter the number 💬
Go to [Settings] > [Customer Settings]. Under the "Member Profile Completion Reward" section, find "Reward Type". You can choose Credits, Member Points, Coupons, or multiple options!
Step 2:Check whether to send notifications ✅
Email/SMS options can be selected separately. Click Preview to customize message content!
📌 Notes