Brainstorming a new marketing idea? Try our latest feature - Multi-Level Store Credits! With up to 5 levels of redemption combos, customers can enjoy a wide variety of discount sets. They buy more, you earn more 🤑

📣 Multi-level store credits settings

1. In the SHOPLINE Admin, go to [Customer Management] > [Store Credits] > {Online Store Credit Redemption}. Select condition types and details for the redemption.
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2. Set an integer value greater than 0 and higher than the previous level. You can add at most 5 levels.
   ​Ex: if the 1st level is: "Total Order over $100, apply up to $50 credits," then, the 2nd level should be greater than $100 and $50.

👉 Remarks

• This feature is only supported for merchants using the "e-Commerce" system and the "CRM/CRM - Credits" module. It's currently not available for "Social Commerce" or "Retail POS" systems.
• If the discount combo reaches the 5-level limit or is set as "No Condition", the button will be grayed out and no new conditions can be added.

正在構思下一檔促銷活動嗎？快來解鎖「多層級購物金」功能！最多可設定 5 層折抵組合，自由混搭折抵條件、內容，買越多折越多的誘惑誰能抵擋 🤑

📣 多層級購物金設定方法？

1. 前往 SHOPLINE 後台「顧客管理 > 商店購物金 > 網店購物金折抵」，選擇折抵條件與內容。
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2. 設定數值 > 0 的整數，且大於上一層級，最多可新增五層折抵組合。
   ​例如：第一層設定為「當訂單達到 $ 100，最高可折抵 $50 購物金」，則第二層設定的訂單門檻需為 $100 以上、折抵上限需為 $50 以上，不可輸入 99、49 等。

👉 注意事項

• 此功能僅支援同時擁有「網路開店系統 + CRM 會員行銷模組 / 熟客回饋與集客優惠」的店家使用；暫不支援社群購物、零售 POS 系統。
• 如折抵組合達 5 層上限，或將折抵購物金設定為「無限制」時，按鈕將反灰無法點選新增。

Following recent updates from Facebook, SHOPLINE has removed the Facebook Group integration from [Channel Integration] > [Facebook]. For future integrations, please use the Group post link to connect to the livestream and Social Post Selling feature. 🧚

🧑‍💻 How to connect to Group Live?

First, complete the livestream setup and start the livestream on Facebook Group. Then, return to Admin and click "Connect to Group Live".

1. Select the Facebook Page that starts the Group Live.
2. Paste the link to the Group Live post and ensure all prerequisites are met.
3. Click "Connect" to complete.

Upon completion, customers can comment product keywords to add products to the cart.

🛒 How to connect to Social Post Selling?

Complete the setup for Social Post Selling, scroll down to the Connect post section, and click "Connect post".

1. Select a Facebook Page.
2. Paste the link to the Group post and ensure all prerequisites are met. (Note: The Group post should be posted by the Facebook Page selected in Step 1).
3. Click "Connect" to complete.

Upon completion, customers can comment product keywords to add products to the cart.

📍 Remarks

• Private groups are not supported.
• After the Facebook update on April 22, 2024, Social Post Selling created before this date may become invalid.

因應 Facebook 版本更新，SHOPLINE 取消「第三方服務 > Facebook」社團串接流程，請您改以連接貼文的方式串接社團及使用直播、貼文銷售功能 🧚

🧑‍💻 如何串接社團直播？

完成直播間設定並於 Facebook 社團開播後，回到商店直播間後台，點按「連接社團直播」。

1. 選擇剛才已在社團開播的粉專。
2. 先貼入剛才已在社團開播的直播貼文連結，接著確認並勾選下方區塊內條列的注意事項。
3. 點按「連接」就完成啦！

連接成功後，顧客即可留言商品關鍵字將商品加入購物車。

🛒 如何串接貼文銷售？

完成貼文銷售相關設定後，向上滑動頁面至「連接貼文」區塊，點按「連接貼文」。

1. 選擇一個粉專。
2. 先貼入社團貼文連結，接著確認並勾選下方區塊內條列的注意事項。（請特別留意：這則貼文需由粉專發佈，且該粉專為您在步驟一選擇的粉專。）
3. 點按「連接」就完成啦！

連接成功後，顧客即可留言商品關鍵字將商品加入購物車。

📍 注意事項

• 此功能不支援私密社團。
• 2024 年 4 月 22 日 Facebook 版本更新後，您過去建立的貼文銷售可能無法使用。

Want to add/delete customer tags in bulk? The "Bulk Update Customer Tags" feature has increased the update limit to 10,000! No need to split files for uploading anymore, easily modify all in one go! 🪄

🧑‍💻 How to set up?

Step 1. Go to Admin > [Customer Management] > [Customers], click Import Report, and choose Bulk Update Customer Tags.

Step 2. Click Download template and fill in the customer information as instructed.

Step 3. Return to Admin and upload the edited file to complete the process. ✨

✅ How can I check if the update was successful?

Go to Admin > [Report & Analytics] > [Bulk Action Process] to check the task status. If the upload fails, click Download Failure Report to see the reason.

❗️ Remarks

• The system only supports uploading .xlsx files.
• Stores with "CRM Module" can update up to 10,000 customers each time; those without this module can only update 1,000 customers each time.

想要一次新增 / 刪除大量顧客標籤？「批次更新顧客標籤」功能提高數量上限至 10,000 筆啦！不用再拆分多個檔案上傳，一次輕鬆修改到位 🪄

🧑‍💻 如何操作？

Step 1：至後台 >「顧客管理 > 顧客」，點選匯入顧客報表，選擇批次更新顧客標籤。

Step 2：點選下載範例報表，依照指示填寫顧客資料。

Step 3：回到後台，上傳編輯好的檔案即完成 ✨

✅ 如何確認是否成功更新標籤？

至後台 >「報表及分析 > 大量作業進度」確認執行狀態，若執行失敗可點擊下載失敗報表查看原因。

❗️ 注意事項

• 上傳報表僅支援 .xlsx 格式。
• 此次更新僅適用擁有「CRM 會員行銷」模組之店家，若無該模組，單次更新數量上限為 1,000 筆。

Too many important messages buried in the inbox? Want to manage them like a pro? Our "To-Do" feature allows you to mark unreplied or pending confirmation messages and address them later. Say goodbye to messy messages 🤩

✅ Mark messages as To-Do

Step 1. Go to Message Center, select a conversation, and hover the cursor over the message you want to mark as To-Do. The ☑️ icon will appear next to the message.

Step 2. Click on the icon to mark the message as To-Do. Click it again to cancel.

🎯 Click the number icon on top of the conversation window to view all To-Do messages.

💖 Find messages marked as To-Do

Click the "funnel" icon on top of the "Instant Message" tab. Then, filter conversations with To-Do messages so you won't miss a single conversation. 😎

📌 Remarks

• System messages, such as shopping cart links, order creation notifications, and order update notifications, do not support this feature.
• Messages in the "Shop Message" tab do not support this feature.

重要訊息總是被淹沒，追蹤管理好費時？SHOPLINE 推出「待辦」功能，您可以將尚未回覆或待確認的訊息標記為待辦，之後再依序處理，訊息不漏顧客店家都安心 🎉

✅ 如何將訊息標記為待辦？

Step1：前往訊息中心點入顧客對話框，並將游標移至要標記的訊息，訊息旁將顯示 ☑️ 圖示。

Step2：點按圖示即可將該則訊息標記為待辦；再次點按可取消待辦。

🎯 在對話框上方將顯示待辦訊息數量，點按可查看所有待辦訊息。

💖 快速篩選待辦訊息

於「社群訊息」頁面點按列表上方漏斗圖示，即可篩選出有待辦訊息的對話，快速追蹤先前的進度，將重要訊息一網打盡 😎

📌 注意事項：

• 系統訊息（例如：購物車連結、訂單建立通知、訂單狀態更新通知等）不支援標記為待辦。
• 「官網訊息」頁面暫不支援篩選待辦訊息。

Browsing but not buying? Making no purchases? Stimulate your customers to purchase with SmartPush's "Abandoned Cart Recovery Triggers" by setting out automated reminders. Target those who haven't completed orders for remarketing!
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4 Triggers to double your efforts!

The following 4 triggers help you remind customers automatically, recalling them to come back for more goodies 🤙

1. Product added to cart
   Remind customers to check out after adding products to their cart.
   ​
2. Go to checkout
   Customers are still on the checkout page for more than an hour? Auto-remind them to complete their purchase.
   ​
3. Browse product
   Automatically send coupons for remarketing after customers view a product details page, increasing product exposure.
   ​
4. View product category
   Automatically send coupons for remarketing after customers view a product category, increasing product exposure.

📍You can customize a new automation, or...
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Use the ultimate automation templates!

In the SmartPush Admin, go to [Automations] > [Automation Templates]. Use the carefully designed templates to easily create suitable email sequences with just one click, saving you the most time and making your work the most efficient!

📣 Remarks

• Viewing products and product categories are common scenarios. To avoid frequent triggering, after customers view products in the store 5 times, there will be a delay of up to 1 hour before triggering occurs.

顧客只看不買？遲遲不按結帳鈕？想提升轉換率，您可以善用 SmartPush 的「棄單召回觸發器」的新功能，設定流程自動提醒未下單結帳的顧客，精準高效再行銷！

4 項觸發器讓您事半功倍！

您可以在設定自動化流程時加入以下 4 個提醒顧客的觸發器，自動召回曾來訪的顧客 🤙

1. 商品加入購物車：顧客將商品加入，提醒他把握時機清空購物車
2. 進入結帳頁：過了一小時了，顧客仍在結帳頁逗留不結帳？自動發信提醒尚未結帳
3. 瀏覽商品：顧客瀏覽商品詳情頁後，可以自動發送優惠券再行銷，提高商品曝光
4. 瀏覽商品分類：顧客觀看商品分類後，可以發送優惠券再行銷，加深商品印象

📍 您可自由設定新的自動化流程，當然也可以用...

SmartPush 超貼心的自動化模板！

在「SmartPush 後台 > 自動化 > 自動化模板」中提供數款精心設計的棄單召回模板，讓您一鍵輕鬆建立適合的發信流程，用最最少的時間，做最有效率的工作！
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📣 注意事項

• 瀏覽商品、瀏覽商品分類為發生頻率高的場景，為了避免觸發過於頻繁，單次瀏覽網店內單一或多個商品 5 次後，至多延遲 1 小時才會產生觸發。