突如其來的週轉需求讓人措手不及？別擔心，SHOPLINE Payments「商家線在貸」來相挺！

👉 商家線在貸的 3 大優點 👈

優點 1 ✨ 一鍵立即申請，線上手續簡潔便利

前往後台「查看 SHOPLINE Payments 帳戶 > SHOPLINE Payments x 21 FINTECH」，點選「立即申請」填寫表單。

優點 2 ✨ 免財力證明！有交易紀錄就可行

填寫申請表單後，只需提供 SHOPLINE 年交易額截圖，免財力證明、免聯徵紀錄就能輕鬆申請。

優點 3 ✨ 火速撥款！最快申請後 1 天入帳

電商常有的短期資金需求總是來得又快又急，完成申請「商家線在貸」後，最快 1 天內入帳最高 50 萬的週轉資金，不論是因應突發的財務狀況，或投入更多的行銷、經營預算，讓 SHOPLINE Payments 助您一臂之力。

想在眾多電商促銷活動中，成為最耀眼的一顆星？SHOPLINE 「自動累計優惠」功能，當顧客符合滿額優惠條件時，系統將自動無上限累計折扣金額 / 贈品！如此吸睛的優惠玩法，您絕不能錯過 ✨

🙌 簡單 2 步驟馬上體驗！

Step 1：前往「促銷及分潤 > 滿額滿件優惠」點按「增加」促銷活動。

Step 2：點選開啟「自動累計優惠」按鈕。

開啟此按鈕，即系統自動累計優惠，符合條件者將無上限適用該優惠；關閉此按鈕，即優惠不可自動累計，符合條件者僅限適用優惠乙次。

😍 自動累計優惠，促銷範例報你知！

• 雙十一滿 1,111 現折 111、滿 2,222 現折 222，優惠無上限越買越划算！
• 全店消費滿 1,000 即贈品牌專屬禮盒，滿 2,000 送 2 個，買越多送越多！

📣 注意事項

• SHOPLINE 後台「促銷及分潤 > 滿額滿件優惠」暫不支援滿件自動累計。
• 優惠金額不可超過結帳總額，即折扣後不可為負數；例如：折扣 500 元、結帳總額 350 元，整筆訂單最多折 350 元。
• 使用此功能前，請先確認您的商店是否擁有「優惠與促銷活動」模組。

Responding to a flood of comments can be quite challenging during a livestream or Post Sales event. But worry not! Our latest feature now enables the system to automatically reply to every customer's comments that include the trigger keywords 🤩.

Feature highlights 💡

• Flexible reply methods → By comment and/or private message.

• Automated responses to common questions → Use the basic and advanced modes to cover various trigger scenarios.

• Supports Facebook Page livestream.

How to add auto-reply ❓

*The following is the instruction for livestream auto-reply (the setup for Post Sales is generally the same)

Step 1. Go to [Social Commerce] > [SHOPLINE Live] and enter a livestream page. Click the "Settings" icon on the lower left and select [Smart Assistant] > [Auto-reply].

Step 2. In the pop-up window, enter the auto-reply name, mode, trigger keywords, and reply content.

Step 3. Upon completion, remember to enable the auto-reply.
​

Auto-reply triggered 💬

When a customer leaves a comment containing the keywords (e.g., What is the shipping fee?) and the "Auto-reply" is enabled, the system will respond with the corresponding reply content.

📣 For more details about Post Sales auto-reply, please refer to this FAQ.

直播或貼文銷售的留言太多應接不暇？SHOPLINE 推出超讚功能：當顧客傳送包含指定關鍵詞的留言，系統將自動替您回覆 🤩

💡 功能亮點一次報你知

• 彈性選擇回覆方式→ 可選擇以留言或私訊回覆顧客
• 不漏接顧客常見問題→ 以基礎或進階模式建立完善的自動回覆機制
• 最多店家使用的社群媒體 Facebook 粉專支援此功能

❓ 如何新增自動回覆

＊以下說明以直播自動回覆為例，貼文銷售的設定方式大致相同＊

Step 1：前往「社交電商 > SHOPLINE Live」開啟直播間，先點按左下角「設定」圖示，接著點選「智慧助手 > 自動回覆」分頁。

Step 2：於彈出式視窗設定名稱、模式、觸發回覆的關鍵詞及回覆方式。

Step 3：設定完成後，記得「啟用」該回覆！
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💬 顧客留言系統自動回覆

當顧客於直播間發送包含關鍵詞的留言（如：請問運費多少），且「自動回覆」為啟用狀態，系統將自動回覆對應的內容。

📣 若想了解貼文銷售自動回覆功能，請參考此篇文章。

優惠折扣開關 + 3！多種全店 / 會員優惠、購物金 / 點數折現組合任您搭配，例如：不套用會員優惠、但可使用點數折現等；使您的網店活動設計更豐富且高彈性，顧客買得盡興、您賺得開心 😆

📌「不適用折扣商品」應用範例：

• 特價品不想被套用優惠折扣，但仍可折抵購物金 / 點數折現。
• 以商店購物金當作現金退款，因此全店商品皆可使用購物金折現。

📌 個別排除「不適用折扣商品」：

前往網店後台「商品及分類 > 商品 > 編輯 > 設定」中，開啟「不適用折扣商品」按鈕。

📌 排除優惠 / 購物金 / 點數相關設定：

分別在優惠相關設定、商店購物金、會員點數三處設定是否排除「不適用折扣商品」。

✋ 注意事項

• 開啟「不適用折扣商品」按鈕後，仍需完成後續排除設定步驟，方可排除全店折扣優惠 / 會員等級默認優惠 / 折抵購物金 / 點數折現。
• 優惠相關設定、商店購物金、會員點數三處按鈕皆預設為開啟，即不可被套用優惠 / 折現；若將按鈕關閉，則可被套用優惠 / 折扣。

3 more promotion toggles are out now - Order-level discounts/ Membership offers and store credits/ Member points redemption, which you can mix and match to create various combos of promotions as desired. Enrich your store promotions and ensure your customers fully enjoy the shopping 😍

📌 Use cases:

• Make special offers inapplicable for discounts but applicable for store credit/ member point redemption

• Use store credits as refunds, making store-wide products eligible for store credit redemption

📌 Route:

Go to Admin > [Products & Categories] > [Products] > [Edit] > [Settings] to switch on the "Product not applicable to discount" toggle.

📌 Setup:

Set whether to exclude "Product not applicable to discount" in Promotion Setting, Store Credits Setting, and Member Points Setting respectively.

✋ Notes:

• Upon switching on the toggle, you must complete the subsequent exclusion setup to exclude order-level discounts, membership offers, store credit redemption, and Points Redemption.
• The toggles in Promotion, Store Credits, and Member Points Settings are all switched on by default, which means discounts/ redemptions do not apply. You can switch off the toggles to apply the discounts/ redemptions.

Social Commerce Overall Statistics are now enriched with additional analysis metrics that enable you to explore various social commerce data, including Engagement Performance, Channel Performance, Staff Performance, and Customer Service Quality. Plus, we have integrated WhatsApp data into the mix, offering you comprehensive insights to fine-tune your future sales strategy 🧚

🏃 Let’s dive into the “SC Overall Statistics”

In the SHOPLINE Admin, go to [Social Commerce] > [SC Overall Statistics]. On this page, you can freely switch between performance data and set different analysis periods to gain sales insights and foresee social commerce trends.

1. Engagement Performance: New Interactors, Total Conversations, Total Messages.
2. Channel Performance: Sales Amount, Net Payment, No. of Orders.
3. Staff Performance: Assigned Interactors, Sales Amount, Net Payment, No. of Orders.
4. Customer Service Quality: Average Handling Time, Average First Response Time, Conversation Completion Rate.

社交數據概覽即刻進化 🚀 現在您可以從互動表現、銷售管道表現、員工表現、客服品質四個面向檢視商店社群表現，此外還計入 WhatsApp 管道的資料，後續制定相關經營策略更全面 🧚

🏃 帶您快速導覽「社交數據概覽」

前往「商店後台 > 社交電商 > 社交數據概覽」頁面，支援切換查看各類數據、選擇分析區間，輕鬆掌握社群經營走勢及銷售概況！

1. 互動表現：新增互動用戶數、對話數、發送訊息則數
2. 銷售管道表現：銷售金額、付款淨額、訂單量
3. 員工表現：被指派互動用戶數、銷售金額、付款淨額、訂單量
4. 客服品質：平均處理時間、平均首次回應時間、對話完成率

📢 經常開 LINE 直播的店家看過來！LINE 直播模式除了關鍵字 +1 以外，現在還支援邊看邊買 🎉

• 直接在 SHOPLINE 後台就能建立邊看邊買直播間，簡單好上手！
• 無需至 LINE 後台同步商品，開播效率飆升！

💡 如何新增 LINE 邊看邊買直播

在「商店後台 > 社交電商 > SHOPLINE Live」點按「新增直播」按鈕，選擇「LINE」直播管道及「邊看邊買」直播模式，並完成相關設定即可。

👀 開播畫面

您可以透過後台直播間設定：在 LINE 直播畫面下方要以固定還是輪播的方式展示直播商品。

❗️注意事項

• 目前尚未支援在後台直播間查看顧客留言、發送留言，需在 LINE Live Commerce CMS 頁面（LINE 後台）執行此操作。

Rejected by Google Merchant Center due to your products’ pre-order status? Spent hours or even days fixing it? No worries. 😉 Apply for a trial with us now and the "pre-order availability date" will be automatically added to your product feeds!
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🌟 If you have set up Google Remarketing Tag

If you have Google Remarketing Tag all set and have previously filled out the pre-order availability date form, your product feed data will be automatically updated. No further setup is required!
​

🌟 If you haven't set up Google Remarketing Tag

Go to Admin > [Marketing & Tracker] > [Tracker Settings], click on Google Remarketing Tag, and enter your Google Remarketing Tag ID.
👉 For more setup details please refer to this article.

⚠️ Notes

• If you haven't set up Google Remarketing Tag in Admin, the pre-order availability days will be 30 days by default.
• To learn more about the "availability date" attribute, please refer to this article of Google Merchant Center Help.