Smoother Customer Conversations with "Chat Widget" 🥰

Remember our powerful "Chat Widget" feature?

⏰ Time for a refresher:
Customers can reach out to you through Facebook, Instagram, or other social channels while browsing your store.

But that's not all 🤩 Now, they can also contact you directly through "Online Conversation". It's an additional channel on top of the existing social channels 😎

📣 Enable "Online Conversation" channel

Step 1. Go to [Message Center] > [Customer Assistant] > [Chat Widget].

Step 2. In the "Conversation channel" tab, switch on the toggle for "Online Conversation".

📍You can also enable and customize the "Welcome message"

If enabled, customers will receive a welcome message when they log in to the store by selecting the "Online Conversation" channel.

🏄‍♂️ Customers chat with "Online Conversation"

Customers can click the "Chat Widget" button and select "Online Conversation".

The system will then check their login status:

• Logged in: Displays the conversation window with the customer.
• Not logged in: Directs customers to the login page. Once logged in, the conversation window will appear and customers will receive the welcome message.