We hear you! Chat Widget Now Accessible to More Merchants 🔥

📣 Merchants using the "Social Commerce" or "e-Commerce" system can now enjoy the Chat Widget feature!

*For merchants using this feature for the first time, please refer to this FAQ for relevant setups.

- Taiwan merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon), Facebook Messenger, and Send email channels.

- Hong Kong merchants using only the "e-Commerce" system currently can enable Online Conversation (Coming Soon) and Send email channels.

❗️Not just yet! We've also improved:

1️⃣ Add social channels directly to Chat Widget, no integration needed

The system will automatically import the social channel account integrated via Admin > [Channel Integration].

Or, you can also manually enter the relevant information to enable the social channel:

• Facebook Messenger: Enter Facebook Page ID.
• Instagram: Enter Instagram account name.
• LINE: Enter LINE friend QR code link.
  *Note: If your store has an official LINE account, and you wish customers to contact you through this account, please go to Admin > [Channel Integration] to integrate your LINE account.
• WhatsApp: Enter mobile number including the country code.

2️⃣ Sort the order for social channels

Click Sort at the top right to arrange the channel order.

📍 Remarks

• If the social channel available in the Chat Widget is not integrated with your store, you will be unable to manage received messages within the Message Center. Please reply directly from the respective channels.