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Social Commerce
Improvement

Improved Facebook Group Feature 🔥 Keyword Orders Now Without Authorization 🔥

Fedrik avatar
Shared by Fedrik • June 24, 2024

SHOPLINE has improved the operation process for Facebook Group sales, providing seamless operation to make your sales more efficient 💖

Improvement 1: Simplified Process

Customers do not need authorization. They simply need to comment with the product (event) keywords in Facebook Group Live or Social Post Selling to add products to their cart or participate in the event. Simpler process to boost customers' willingness to purchase 🛒

🎯 Improvement 2: Break the Limit

  1. Customers can now receive event winning messages for Group Live and Social Post Selling through private messages, even if they haven't messaged the Page within the last 24 hours.
  2. Supports sending welcome messages for Group Live and out-of-stock notifications for Group Live and Social Post Selling through private messages.

📍 Remarks

  • In the Comment Management page for Group Live and Social Post Selling, messages can only be sent to customers who have messaged the Page within the last 7 days.
  • The livestream admin will not display the following comment on the Facebook Page livestream:
    1. Event messages (e.g., event start/end messages).
    2. Product recommendation messages.
    3. Comments sent from the message box in the livestream backstage.
    4. Comments sent via the Facebook Page (the one starting the livestream) in the livestream.