New Custom Notifications: Points Expiration & Membership Downgrades 📩

To save you time and automate your customer retention efforts, we've added two new member-related notifications to Custom Notifications:

• Points Expiration Notification: Remind members that their points are soon to expire. You can schedule this alert to be sent at a specific hour between 1 and 30 days before the expiration date.
• Membership Downgrade Notification: Remind members they haven't met the spending threshold to renew their current tier. You can schedule this alert to be sent at a specific hour between 1 and 30 days before their membership expires.

📮 How to send Member-related notifications?

1. Go to [Settings] > [Custom Notification] and select the "Member" tab.
2. Choose the notification type you want to send and click Edit.
3. You can use the message template, customize your own content, or insert system variables.
4. Set up the notification send time and method.
5. Preview the message, then click Save.

⚠️ Remarks

• Marketing Emails: Only sent to members who have provided an email address and opted in to receive emails.
• Marketing SMS: Only sent to members who have provided a mobile number and opted in to SMS marketing. Sending SMS notifications will incur a fee.
• Please note that membership notification triggers and applicable subscription plans may vary by notification type.

If you have any questions, please reach out to our Online Merchant Success Team.