SHOPLINE OMO upgraded! Introducing "Subscription Reward" under Member Profile Completion Reward—offer credits or points to encourage members to subscribe to your promo messages. Seamlessly connect online and offline traffic!

𝟭. In the Admin, go to [Settings] > [Customer Settings]. Switch on the toggle for "Member Profile Completion Reward".

𝟮. Find "Reward criteria" > "Subscribe to specified promotion notification", and check the subscription channels you want (multiple selections allowed).

𝟯. Select the reward type and notification type (multiple selections are allowed). Once done, click Update to save the changes.

• Reward Type: Credits, Member points, Coupons
• Notification Type: Email, SMS (SMS fee will be charged monthly)

🔔 Remarks

• Each member is entitled to receive the reward once. Even if the reward conditions are updated or the feature is restarted, members who have already received the rewards cannot receive them again.
• If you select LINE, Facebook Messenger, or WhatsApp, please ensure you have successfully connected to the channel.
• This feature is only applicable to customers who have already registered but have not subscribed to promotions. It does NOT apply to those who fill in the information at the time of registration.
• If you have set rewards for profile completion & promotion notification, members must complete these two tasks (profile completion and promo subscription) to earn rewards.

• Before selecting credits/ points/ coupons, please consider the limitations in the FAQ.

SHOPLINE 虛實整合再出招，跨通路的會員資料獎賞功能新增「訂閱獎賞」，藉由發送購物金等優惠，吸引會員訂閱宣傳資訊，線上、線下流量一手掌握！

𝟭. 前往商店後台「設定 > 顧客設定」，啟用「會員資料獎賞」功能。

𝟮. 找到「獎賞發送條件 > 訂閱指定優惠宣傳」欄位，勾選您指定的訂閱管道（可複選）。

𝟯. 選擇發放的獎賞類型及通知方式（皆可複選），完成後儲存設定即可。

• 獎賞類型：購物金、會員點數、優惠券
• 通知類型：電郵、簡訊（每月收取簡訊費）

🔔 注意事項

• 同一會員僅限領取一次獎賞，即使獎賞條件異動或功能重啟，已領取過的會員仍無法再次獲得。
• 如勾選 LINE、Facebook Messenger、WhatsApp，請務必確認已成功連接該平台。
• 此功能適用於「已註冊，但未訂閱優惠宣傳」的操作情境，不包含註冊當下訂閱。
• 若您有設定補填資料獎賞，會員需完成兩項指定任務（補填資料 + 訂閱宣傳）方可獲得獎賞。
• 選擇發送商店購物金／會員點數／優惠券前，請務必閱讀 FAQ 中的相關限制。

Easily secure specific pages with the Password Protection app! Set access passwords for VIP-exclusive stores or pages under construction, making store management more secure and flexible 🧰✨

🙋🏻‍♂️ Install the app

Step 1. Go to [Apps] > [Apps Store], find "Password Protection", and click Free trial.

Step 2. Go to [Apps] > [My Apps], open the app settings page, and activate the app script ✅

🔢 Set up password protection

Open the Password Protection app, set the password, valid period, and applied pages, then save the settings.

⚠️ Remarks

• To continue using the Password Protection app, please purchase the full version within the 14-day trial period.
• Currently, this app only supports three theme templates: Ultra Chic, Kingsman, and Varm.

使用商店密碼保護 App 輕鬆加密特定頁面！您可以為 VIP 的專屬賣場設定通關密碼，或鎖定建置中的網店頁面，是經營網店不可或缺的好工具 🧰✨

🙋🏻‍♂️ App 安裝步驟

Step1：前往擴充功能商店，找到「商店密碼保護」，點選「免費試用」。

Step2：前往「擴充功能 > 我的擴充功能」，進入 App 設定頁面，啟用 App 腳本 ✅

🔢 密碼保護設定

開啟商店密碼保護 App，設定密碼、有效期間以及套用頁面，儲存啟用後即完成。

⚠️ 注意事項

• 若要保留商店密碼保護 App，請於試用期 14 天內購買正式版功能。
• 目前僅支援於以下三種版型使用：Ultra Chic、Kingsman、Varm。

Managing messages just got easier with the Message Center! The new "Delete Message" feature lets you effortlessly remove sensitive customer data or unnecessary messages, keeping your conversation records organized. 😎

✅ How to delete messages in Message Center?

Step 1. Go to SHOPLINE Admin > [Social Commerce] > [Message Center] and click the "Shop Message" or "Instant Message" tab.

Step 2. Enter the customer's conversation and hover your cursor over the message you want to delete. A "trash bin" icon will appear.

Step 3. Click on the icon, and a confirmation message will appear. Once deleted, the message will no longer be visible in the conversation.

📍 Remarks

• You can delete messages sent by merchants and customers.
• If the "delete message" feature is not available, please go to [Settings] > [Permission & Security] and edit the permissions for staff members. In the "Message Center" tab, check the box for "Delete Message" and click Update.
• When you reply to "Shop Message" or "Order Message", the system will automatically send the customer an email or SMS notification. Deleting the reply from the Message Center will not affect any emails or SMS messages the customer has already received.
• Even if you delete an "Instant Message" from the Message Center, the customer can still view the full conversation history on the social platform.

訊息中心協助您一站式高效管理訊息，但部分訊息可能包含顧客私人資料不適合長期留存，該如何處理？快用「刪除訊息」功能，更彈性且輕鬆整理顧客來訊！😎

✅ 如何於訊息中心刪除訊息？

Step 1：前往「商店後台 > 社交電商 > 訊息中心」點按「官網訊息」或「社群訊息」頁面。

Step 2：點入顧客對話，將游標移至要刪除的訊息旁，會顯示「垃圾桶」圖示。

Step 3：點按圖示，會再次向您確認是否刪除訊息。刪除後訊息將不再顯示於對話框內。

📍 注意事項

• 支援刪除顧客及店家訊息。
• 若管理員無法執行刪除訊息操作，請至「設定 > 管理員及安全設定」編輯管理員權限，在「訊息中心」頁籤勾選「刪除訊息」後，點按「更新」即可。
• 當您回覆「網店訊息」或「訂單訊息」時，系統會自動發送電郵或簡訊通知顧客。若您後續從訊息中心刪除該則回覆，並不會影響顧客過去收到的電郵或簡訊。
• 即便您從訊息中心刪除「社群訊息」，顧客仍可透過社群平台查閱最完整的對話紀錄。

Smart OMO's product recommendation now allows merchants to customize the sales attribution duration (link duration) for flexible customer management. Sales attribution rules are also optimized for a clearer performance listing. Let's find out what's new 😌

📍 Customize link attribution duration

Go to Admin > [Retail Store] > [Smart OMO] > [Feature Settings]. In the "Recommended Products" section, set the attribution duration (defaulted as 24 hours).

Customizable Time range:

• 1 to 23 hours
• 1 to 60 days

💡 Remember to click Update to save the changes!

📍 Notes on the sales attribution rules

• If a store/staff has been removed or has resigned, the sales will still be regarded as the store/staff performance.
• The link has an expiration duration (i.e. attribution duration). Customers need to click the link, create an order, and check out within the duration for it to be regarded as a valid performance.

Smart OMO 推薦商品功能開放自訂績效歸屬時效（連結時效），讓您制定彈性的顧客經營策略！績效歸屬規則同步優化，業績認列更清楚明瞭 😌

📍 如何自訂連結績效歸屬時效

前往「商店後台 > 實體店管理 > Smart OMO > 功能設定」，在「推薦商品」區塊設定時間。（預設為 24 小時）

可設定範圍為：

• 1 ～ 23 小時
• 1 ～ 60 天

💡 調整完後記得點按「更新」才會生效喔！

📍 績效歸屬規則注意事項

• 若​門市/店員已移除或離職，績效仍然會認列至該銷售門市／店員。
• 推薦商品連結有時效限制（即歸屬時效），顧客需在歸屬時效內點按連結、成立訂單、結帳，此筆訂單才會認列。

Shopper App v1.12 now fully supports "Product Set", unlocks more flexible design options, and greatly improves loading speed!

Give your customers an enjoyable shopping journey and watch your order rates soar ✨

• Optimized "Product Set" display
  Added product details pages for the product sets. All elements and lists within the app now support displaying product sets 🛍️

• Enhanced product page loading speed
  Redirect customers to the app's native product list page/product details page, providing a smoother user experience 🚀

• Optimized "Promotions" page
  Adjusted to the app's native page ✚ improved the design to make promotions more eye-catching!

• Custom privacy policy URL
  You can go to [Mobile App Management] > [App Publish Settings] > [App Listing] to set the privacy policy URL 🔗

• New "App Download Guide" feature
  Display a QR code floating window & a pinned banner on the storefront to effortlessly boost app downloads ✅

• Hide the "English" option on the app
  If your products are not set up in English, enabling the English language option in the app could result in a Google Play review failure. We recommend hiding the English option to prevent this issue.

• Optimized Simple template
  More flexible elements to make your app's homepage truly unique 🧚🏻‍♀️

Shopper App v1.12 版本不僅全面支援「組合商品」，解鎖更多靈活設計，還大幅提升 App 載入速度！讓顧客在購物時暢快無比，下單率飆升 ✨

• 優化「組合商品」展示
  新增「組合商品」商品詳情頁；且 App 內所有元件及列表均支援展示組合商品 🛍️

• 提升商品頁面的載入速度
  將顧客導向 App 原生商品列表頁／商品詳情頁，帶來更流暢的使用體驗 🚀

• 優化「優惠活動」列表頁
  調整為 App 原生頁面 ✚ 優化展示設計，讓促銷活動更吸引人！

• 支援自訂隱私權政策 URL
  您可以前往「 App 管理 > App 發佈設定 > App Listing」設定隱私政策網址 🔗

• 全新「App 下載引導」功能
  在前台顯示 QR Code 懸浮視窗及置頂引導，輕鬆提升 App 下載率 ✅

• 支援隱藏「英文」語言選項
  若您的商品未設定英文內容，於 App 端開啟英文語言選項，可能導致您的 App 無法通過 Google Play 審核，建議隱藏英文選項以避免此情況。

• 優化 Simple 版型預設模板
  增加可靈活設計的元件，讓您的 App 首頁獨一無二 🧚🏻‍♀️